My first meal at Islands was a lot of fun. Its a neat looking place and the burgers really are quite good. I liked the fries that you could get refills on. The wait staff were all super nice, but they could check in on tables a lot more. That would be my only issue with the restaurant as we waited awhile to get what we needed. I really enjoyed the food though! read more

Islands fine burgers and drinks. Went to islands for lunch with the kids. Very surf inspired decor and kid friendly. The little one had nice looking chicken strips and a questionable apple for only $3.99 including a drink. My older had pasta and salad with a drink for 5.99. My fiancée and I had the fish tacos 3:5 which were reasonably priced and although not obvious came with unlimited fries. Although I was paying a bit more attention to the kids doing their activity sheet than the menu so it's entirely possible it was on there and I didn't notice. Good value but nothing memorable for food. read more

My wife and I were out celebrating our 4th anniversary together and decided to stop in at Island's as an impromptu visit. We've been to Island's many times before and this location has always been good to us. However, our server Jorge made this visit the best we've had yet. Our diets have changed significantly since we last ate at Island's so we asked for vegan specific suggestions. Jorge went above and beyond the call of duty and attended to our every need without us asking much. Then, the manager stopped by our table and was super attentive to us as well. We shared that Jorge did an exceptional job and hope he gets rewarded accordingly. Of course, we left him a substantial tip, but I think it hardly gives Jorge the credit he deserves. We will return to Island's and most likely insist on having Jorge for our server. 5-freakin' stars well-earned! read more

One of the best burgers I ever had. Tasted really great. I had the Hawaiian burger with pineapple and teriyaki sauce. Nice atmosphere really and really nice staff. read more

Unless the recipe for the fries have changed in the last 3 years, the fries were just... Shitty. We asked for a fresh batch of fries and it wasn't that much better. Giving this place a generous three stars instead of two. Drinks were strong. read more

Kelsey was fabulous as our very informative server. The hamburgers were perfectly pink and juicy and yummy. Cold beers, hot fries and ice water constantly refilled. Great place, friendly and speedy service - we will be back! read more

I came here with a friend. This place has gone very downhill. I am not very happy or enthused about their food. I did not know that asking for crispy chicken instead of grilled chicken on my salad would have resulted in $7 extra charge. I would have rather gone to Chick-fil-A and gotten me an entire meal for the same price. And supposedly this was supposed to be happy hour pricing. The waiter did not mention this increase in charge and did not mention anything at all until we received the bill and did not take care of anything even though we mentioned our dissatisfaction. My friends Burger was mediocre and was not cooked medium well like she asked. I will not be coming back. read more

I love these guys, I don't go often since they're out of our way so instead we go to In-N-Out for premium burger needs but I love Island Burger. The staff is always great, the place is always clean, the burger options are fantastic, my sister enjoys their very healthy portion of chicken in her salad, and I always try to get the healthiest burger (turkey instead of red meat) to justify gorging myself on the unlimited fries. This isn't a $4 burger, you'll going to pay $10 a person at least but the burgers are big and tasty and you can substitute anyway you want. They have a lot of other stuff, including fish tacos and bla bla bla I always get the burgers. I honestly can't remember if I've ever left unhappy, maybe once but personally, I never hesitate to go here if I'm in the mood to pay 10 bucks for my burger and fries and the long drive. They're awesome and I plan on seeing a movie and eating here tomorrow. read more

I went to Islands (Desert Ridge) alone. My server, Wade, sat down WITH me to take my order. He really made me feel welcome! I ordered a cup tortilla soup and a Malibu burger with a Caesar salad. My soup was warm; perfect temperature to eat. My burger was so juicy and full of flavor, I almost died because of how good it was! Wade, was so awesome that he didn't charge me for substituting Caesar salad instead of fries when it was $1.49 extra. Sweet! My experience was fast and efficient. Complaints: absolutely none. I had forgotten about Islands! But it's cool I can revisit an old restaurant and have a new experience. I left him a nice little tip. Thanks Wade P! read more

Great ambience and good service... Food is disappointing. As someone with serious gluten sensitivity, I rely on protein-friendly menus. Most restaurants are good about this and offer protein wraps (lettuce wrapped around your meat like a bun). This is usually easy and safe. Unfortunately, Island isn't up with the times. When i expressed my gluten sensitivity, I asked for a lettuce wrap and a side salad with no croutons rather than fries. I received a paper thin patty with the heel end of iceberg lettuce on the top and a side salad loaded with croutons. Under the iceberg lettuce was the tiniest patty I've ever seen... It was more like a mini slider so definitely not filling. My husband had a regular burger and his party was the same. His burger was all bread and he said his fries were tasteless. I expressed this to the server who just said "sorry" and walked away. The prices are high for such meager amounts. I was really surprised. Their website resembles nothing of what you really get. Quite disheartening. Needless to say, this is probably a great place to hang out and grab a beer and watch the game but not a place we will return. read more

We've been to this location several times, but always on a weekend. This last time we went mid week. Perhaps this contributed to the quality of the food and service we received. It was an overall very disappointing experience. I ordered the Island Fish Tacos, which were served with Ranchero Beans and a side of Pico. I ordered them specifically because they were served on corn tortillas not flour. The corn tortillas were thick, dry, and brittle. The fish itself was a little over cooked and dry. The whole taco was dry, it was supposed to have white sauce on it, and I think I may have seen a bit, but definitely not enough to hide the dryness of the tortilla and the fish. I tried moisten it up a bit with the limes provided on my plate, but they were also dry, and I could barely squeeze any juice out of them. The tomatoes on the taco were extremely mushy and grainy, I'm assuming days old, not a great addition to my tacos in this condition. On to the pico, which was served on the side. The pico was clearly not fresh. The pico also looked like it was days old. You could tell the tomatoes in it had clearly begun to break down and make the whole thing mushy. The cilantro was also pretty gross and on the verge of browning, even the onions looked grotesque. I opted out of even attempting to try it. The Ranchero Beans...I got a wiff of something pretty nasty and thought, surely that is not MY beans, but against my better judgement, I gave them a try. Well let me tell you, they may be the single most disgusting thing I have ever tasted, EVER. I cannot even express to you how disgusting they were. They literally tasted like vomit in a bowl, and we ALL know exactly what vomit tastes like. The service was no better than the food. Like I said, it was a weeknight, so it was not busy at all, but even so, our waiter seemed to have a difficult time keeping up with our table. Our drinks sat empty for quite sometime and he didn't make the usual rounds to see if we needed anything, or if there were problems with our food. Not sure where he was, because he sure wasn't on the floor helping other customers, he just wasn't around. At least the fried green beans were good.. read more

Had a really great experience! Service was great, burger was delicious and the Mai-tais were amazing!!!! Not to mention the prices were very reasonable!!! read more

Islands Restaurant - Soo good - American Near Me - Phoenix, Arizona

Great food, great atmosphere, great service. it doesn't get much better. This is one of my favorite places to eat. I love the tortilla soup. The big wave with cheese and Bacon on a whole wheat bun is my second favorite. The shorebird is a juicy chicken sandwich, I get avocado and bacon on it! I like the Kona Lager beer on tap. I like the Passion tea too. They even change the tv channel on one of the many tv's to golf for me when I ask. If you like surfing, there is a ton of surfing on the tv's, but also biking, parasailing, Snow skiing, Snow noarding and other high action sports. cool music is always playing in the background. I go to the one at Desert ridge mall. read more

Islands Restaurant - American Near Me - Phoenix, Arizona

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We came to AZ on a girls trip and this place made our night. You absolutely WANT Haydon as your server. His service was above and beyond! He helped us figure out exactly what to order and he made every accommodation we asked for. Could not have asked for a better ending to our amazing trip. Thank you to Islands and Haydon both!! read more

Absolutely wonderful, best service and the speed of the food was amazing. Yaki tacos were delicious. Nalu nalu burger was a great burger. Onion rings probably some of the best I ever had. Friendly staff, great theming. Best staff I've had a restaurant always kept drinks full. I would eat here on a regular basis. You better try it. read more

Islands Restaurant - American Near Me - Phoenix, Arizona

Drove about a hour to this restaurant (Jan.8th) and waited 5 mins up front to be even greeted by any employee. Once seated the waitress Sam E. was immediately rude and didn't bother to ask how our night is or if we even needed an appetizer. Walked straight away and didn't ask if we were ready to order our food or if we needed any time. Wouldn't recommend coming to this location management doesn't care enough to tell employees to be respectful so why bother coming to an establishment that doesn't care about each customer. read more

This review is only for the customer service. I've been coming here since 2005 and never had a issue with the food in all these years, it's fantastic by the way. I was just in there today and it was pretty slow being 1:30pm on a Wednesday. We sat there for 14 minutes. Yes I kept track. We sat there and no one came, no drinks, nothing. Should I have went to the hostesses or the bar and asked to out our order in? Probably, but that's not the point is it. We left and no one even noticed. read more

Went there with people from work and ordered veggie tacos. I asked of they could please substitute the cheese for guacamole. The waiter said there was already avocado in them. I told him I knew, I just didn't want the cheese and asked again for guacamole. I was polite but he seemed annoyed. Anyway my meal came and no guacamole. It was very boring and tasteless and not once did he come to our table to see if we needed anything. I wish I hadn't left 20%. I'll never go back. What a waste of money. read more

First time in Phoenix. I really enjoyed my experience here! The food was delicious. The environment is cozy and very enjoyable. I had a pina colada and my boyfriends mother had a margarita. Both very good! The burgers were excellent! Our waitress was also very friendly and pleasant. I would recommend. read more

Great food and amazing service! As soon as we walked in we were greeted by a very friendly host and were seated quickly. Our server came over right away and was super nice and funny. He was very attentive and we enjoyed our experience a lot. We'll definitely be back. read more

One of my favorite reasons to go the the Desert Ridge Mall is so I can go to Island's. I am a vegetarian and I will start by saying that Island's is a very vegetarian friendly restaurant. All of their burgers can be made using a vegetarian veggie patty instead of the usual meat. The staff is also really knowledgeable and will answer any questions you have about ingredients or toppings. Since I am addicted to their burgers I have yet to try anything else on the menu, but a friend of mine always gets Island's tacos and says they are to die for. Island's also has the most amazing french fries! Best of all the french fries are bottomless! The awesome servers never object to bringing you an extra plate of french fries to go with your meal. This Island's is one of my favorite places to go for casual, fun food! read more

Don't do the nachos. Pretty generic Sysco canned cheese and chips. Good service at the bar tho. Shannon was great. I've ate here before and good service and good but you can tell some/most of the stuff is Sysco food. read more

Highlights include unlimited fries and cheap chips & salsa. Great place for low key drinks and a $10 burger. I was surprised to sit at the bar, Kiltlifter in hand, only to find that the most expensive thing on the menu is Buffalo Wings. You can't get a half order--it'll be 12 wings or none at all, apparently! 3 stars for decent, cheap food and a solid, casual alternative to the crowded Yard House before a Friday night movie. This is not a place to go for a serious date night with a significant other, and you wouldn't do well to bring a first date here. read more

My wife & I had the Greek Salad and the Hoisin Chicken Bowl -- both were average and really didn't do much for us. We've had good meals before at Islands (burgers), but this visit was not very satisfying. We did enjoy sitting outside -- a nice temperature and lots of people going by to watch. Service was average. read more

I had a burger with the pineapple on it was pretty good a little sweet after half of it though but that's not their fault that's my taste buds read more

I ordered burgers and shakes for delivery and everything was soooo good. Burgers were cooked to order and delivered at the correct temperature and very flavorful. Onion rings were crispy and flavorful. Shakes were not too melty. Overall it was a great meal and it only would I order Island's delivery again, but I would definitely dine in as well. read more

Well I hate to say it but this place was just ok your food looks so much better on your website. I thought the service was way better than the food that's for sure. Will not be going back anytime soon. read more

It was my first time taking my family and we were all happy with the food, loved the nachos definitely going back

Burgers and beers are awesome! Great deals on Monday and Thursday football nights!

Good food, great service, and fun atmosphere. I had the china coast salad and the 5 dollar mai tai drink special (only available on tuesdays). Our bartenders name was Elizabeth and she was fantastic. read more

You can find the best bartender and server at islands. Morgan has countlessly provided an extraordinary experience for her guests at the bar. The island wings are the best on the menu... thank me later;). This restaurant is kept sanitary and clean. Shout out to the buff guy that makes our chocolate lava cake! U DA MAN read more

I am writing this abut my experience yesterday. My husband and I went in for dinner and when we walked in there was a manager who slammed his hand on the host stand and proceeded to yell at the host. This was appalling. A manager should never treat an employee this way much less in front of customers. This is two days after Thanksgiving so maybe he should be thankful he has employees that show up we have been to many places where they cannot get help. I hope others reported this as well since people eating at their tables also stopped to look. This is how much of a spectacle he caused. We have been in before and this host is always very polite. We asked her the name of the manager so that I contact Islands about this matter. The managers name was Ryan. This occurred on the 26th around 7:30 PM. The sweet girl he was yelling at was Sydney and she did very well keeping her composure after this happened. Seriously Islands do better!! read more

The food is very good, the price is cheap and the service is great!! I really love "Nacho" and "Fries" !

I thought the food was Very Good. We ate fish tacos and my wife ate the Hawaiian Burger. I would give there service 5 stars all the way. Very friendly and attentive.. read more

Islands Restaurant - American Near Me - Phoenix, Arizona

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0verall the food was decent. Service was fair. I wouldn't say it knocked my socks off but it was a good burger. We enjoyed the plaza more than anything. We sat on the patio. Enjoyed the experience. read more

Service was great so was the food. We drive to this location all the way from Chandler often. It's one of our favorite burger places. It was our son's birthday and this is where he wanted to go. They brought him a dessert with a candle and we all sang happy birthday. Always worth the drive! read more

Never eating here again. There was half of a dead fly in my greek salad. Disgusting. The service was great the half a dead fly wrecked the dining experience for me. I posted a picture in the photos read more

Islands Restaurant - Found half a dead fly in my greek salad.... Never going here again. So disgusting. - American Near Me - Phoenix, Arizona

Dined there today and their fish tacos are simply the very best. Service was great and staff was so friendly. Jackie read more

Always happy with the service AND food quality at Islands at Desert Ridge. Recently, the wait time after being seated was unusually long. I had to flag down a server to ask when we would have our order taken. Within minutes, the Manager, Kenny, was at our table with a sincere apology and an offer for a free appetizer! Now THAT is EXCELLENT customer service! (Apparently there was a communication breakdown over who was serving our table). I told him this was unusual, we always get great service there, and I understood things can happen. Our server Elizabeth then took great care of us, our food (good quality) was brought quickly, drinks kept full, and we left happy and satisfied. Way to take care of your customers, Kenny and Elizabeth! We'll be back! read more

I enjoy the burgers and fries very much. We have always had great service and the last time we were there, our waiter Nick was fabulous! Took time to talk with us but did not neglect his other tables. We left a good tip not only because of his great service but he had not seen "StarWars" yet and he needed to go!! LOL read more

Islands Restaurant - American Near Me - Phoenix, Arizona

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