minutes ago on Google
My daughter and I, stayed at the Islander April 30-May 4. This was the worst experience I've ever had with front desk customer service. Her name was Bessie. My daughter and I arrived 30 minutes before check in. I went in to introduce myself and ask to use the restroom, while we waited 30 min to check in. There was Bessie and a younger employee at the front desk. I introduced myself, only the younger woman spoke. Bessie took the lead of the conversation, I introduced myself and advised, we are waiting in the car for the next 30 minutes to check in. Bessie ask me for my room number, I gave her room 214 number and my first and last name .She looked at the computer briefly. And said she does Not have a reservation for me. I showed her reservation info, I was sent from Real Joy Vacation. Bessie said that I was still not in the system and proceeded to put some information in. I was very confused why Islander didn't have my information. So while Bessie was entering my information, her assistant( I guess) the younger lady had put my package information together ( which included, my parking pass, and wrist ban to get into the condo).
Bessie immediately told the younger lady, No she's not checking in until 4pm, do Not give her anything! She can go back to sit in the car (by now we had about 16 minutes before check in. The young lady expression on her face showed such much embarrassment, the way I was being treated by Bessie. I know racism when I see it. I m 66 yrs old retiree,( I know what that looks like), whom travel 3 times a year.
After using the restroom, I went back to my car, told my daughter how nasty and unprofessional Bessie was toward me. I then call Real Joy Vacation, to find out , why wasn't my reservation in the system and how rude Bessie was. I spoke with Lisa, and was told for my daughter and I to go back in, go to our Condo, I explained, that was I was Not going back in, because I didn't want any trouble with Bessie. So Lisa said she call the front desk. We grabbed our luggage went in to the front desk, Bessie was gone and the young lady and an another older woman was at the front. We were given our information and headed up to our condo. A day before departure, I came down to the front desk. Said good afternoon ladies, Bessie and another lady was at the front desk, they look at each other and look back at me and did not say a word. Shaking my head, ask if I could get directions on how to get to the beach, the other older woman came from behind the desk to show me how to get to the beach. I said thank you very much, I appreciate that, said have a Blessed Day ladies, they looked back at each other again, and didn't say a word. I was already apprehensive of staying here the first day after the most invited representation from Bessie. But I knew this was the worse customer service in 66 yrs I've been living. I saw many people who came up to the desk, while i was present, and Bessie and the other person greeted them and was very polite to them. No one except myself was treated like that. I was paid guess at Islander. And no one should ever be treated poorly, because the color of their skin. Would never stay here again. read more