Failed to mention lazy river is closed, failed to mention breakfast buffet is no longer offered…read moreeven though both their website and AI chat say it is still active. Room smelled like dead fish. No soundproofing between rooms. Broken a/contests unit covered in nasty stuff. Cracked bathtub. Hairs and stains in bedding on arrival. Hairs in shower on the wall. Wifi was the worst I have ever encountered. 2MBP/s. Our mobile hotspot was way faster. I think our dial up was faster in 2004.. Surfaces and floor clearly weren't cleaned. Most likely for a long, long time judging by the inch+ or so of grime on them. Hotel staff did nothing to make it right. Active duty military, Valentine's Day weekend. We rarely get to take time for ourselves and this was HOURS of searching to choose this hotel. It's been a nightmare. Satisfaction guarantee? NOPE. Corporate said they can't do anything! People are also blatantly smoking marijuana in the hallway. Update: Tiki bar is also closed!! Restaurant refused to feed our kids claiming they ONLY served the $90 Valentine Special. The Restaurant was completely empty. Entire hotel was a ghost town. They were not "fully booked", they were only booking 2 floors because the rest were under construction. There were a maximum of 5 people in the restaurant morning, noon, and night. Indoor pool totally empty. Only saw one person outside by the fires, a single elderly woman. The place was abandoned despite advertising fully booked. I checked out 2 days early. Don't go here if you value your time at all. We called corporate and spoke to the manager downstairs. She told us only the general manager could do anything and he conveniently would not be there until the day we were scheduled to check out. Corporate told us only the general manager could do anything also and they could not, would not, do anything.

Second visit to this location. Still very well maintained and a beautiful facility. I have not…read moretried the restaurant in this hotel, only the breakfast. It previously had a buffet option, which has been limited now to a made to order breakfast. Still very good. Property is attached to a sister Holiday inn which both properties have lazy river pools available for use.

I had a great stay for two nights at the TownePlace suites Marriott. It's convenient to both the…read morebeach and other small towns in the area. The room was clean and comfortable, although a little worn down. What made up for everything though was the great, friendly staff. They were so kind. That's always great after a long trip. I'll be back for sure!

Good location, close enough to the beach but away enough from the tourist crowds. Our room was…read moreclean, bed comfy. Great views of the bay. As someone who travels a lot, the suite had everything to make a long stay comfy--even though we were at this location for only 1 night. The only downer, one of the two elevators was broken so we had to walk to the other end of the building. When we first arrived, we heard a lot of kids yelling and making noise as we stepped off the elevator but thankfully it was quiet by the time we got back to our room. Glanced at what was being offered for breakfast and passed. The coffee was good though.

This is a nice new hotel; however, the location is pretty far from everything. Took about 20 min to…read moreget to the beach. The pool was decent. They have a small laundry room, only 2 washers and dryers and since this is a hotel that a lot of military people use, they should have a few more in my opinion. They do allow pets, but housekeeping ignores the pet sign and still tries to come in with the sign on the door. I had to call the front desk about that. Breakfast is included. They have a bar with happy hour as well.

The facility was clean and mirror other Home2 locations which is why I typically enjoy them. This…read moreone however the two minor issues was water pressure was barely enough to rinse off and headed to breakfast when they first opened and food wasn't as diverse as other locations and yogurt was empty starting off the day. Last piece was the noise. I understand that sports teams may run through but typically levels are blocked off. If that is the case, the front desk SHOULD let you know and offer to move you. College students were running down the hall and partying until 2am. I called 3 times without resolution which is ridiculous.

This hotel has a great pool with awesome views of the beach. The staff were very nice and friendly…read more Our room was also thoroughly cleaned each day. However our bathroom definitely needed some upgrades. The bottom of the tub had stains in it and the toilet seat needed to be replaced. The hand soap and lotion dispenser was broken and needed to be replaced as well. Unfortunately, the WiFi was slow and only worked in certain areas of our room. The microwave had to be replaced twice because it stopped working initially (it was overheating and something was going on with the breaker) then the staff brought us another one that turned on but didn't warm up the food. So finally the 3rd microwave worked properly. Unfortunately, you do have to pay for breakfast ($18-$20), but if you stay at the Hilton Garden Inn next door, they have free breakfast.

Stopped in for a few days in January (last visit was 100 degrees in August). No crowds and…read morebeautiful weather. The Rooms are very nice with balcony facing pool and ocean. Great for sunrise and sunset views. We received drink vouchers for the bar as well as breakfast voucher in their restaurant. The views are beautiful. The staff very pleasant and helpful. Since we are on the road for a few weeks we used their clean guest laundry room to do a quick wash & dry. With restaurant suggestions and sites to see. The pool and tiki bar is perfect for a tropical feel. Always a wonderful place to stay at Ft Walton.

Definitely not the best! Staff and breakfast were awesome, but I couldn't help but notice that my…read moreaccommodations felt like they were actively deteriorating. Toilets never flushed all of the way. I couldn't tell if the walls were dirty, scraped up, or just repainted spottily, as they were all six different shade of white. The shower head sprayed in all six directions except for towards my head. Staff was great but that was it!

On a serious Roadtrip, playing catch-up while riding shot-gun. Some of the Marriots blend in…read moretogether, but this one stands out because of the Staff. Overall, quiet & great nights sleep. Very clean & well maintained. 4 Stars Breakfast and Maxine - 5 Stars Plus - She runs one of the best breakfasts we have experienced yet. She had everything you could want. It was fresh, hot and good !!! Waffles, Biscuits & GRAVY, eggs, bacon, etc. She kept it stocked & ready for guests to eat. So friendly, we really enjoyed our morning send-off.

The price was low but when checking in I was asked if I saw the signs posted for parking. I did…read morenot but I was able to scan and pay at the front desk. I believe other hotels in the area charge for parking too. You don't have a choice because there is no street parking. Was here on a Friday evening before Christmas and was told they could give me an upgrade because they weren't that busy. I ordered my room in the app and had ordered a king bed. I was upgraded to 2 queen beds but it had an ocean front view. We had a room at the end of the hall, which was quiet. The room was clean and comfortable and we actually had a deck on the 6th floor. This was very nice. We did not visit the restaurant or use the pool but did stay until close to our 11 am check out time. We were going into a condo the next day so didn't have a lot of places to hang out at as our check in at the condo was 4 pm. The front desk staff was friendly and helpful and we appreciated the room facing the ocean with its own balcony. If needed, we would gladly stay here again.

This one is on the beach. With hotel beach access. I had a difficult time choosing a hotel, wanting…read morethese details. On beach, and walk thru hotel to get to beach. I had a last minute get away. As a solo traveler, for this trip, I felt very safe at this hotel. One thing I truly appreciated was that the receptionist didn't announce what room I was in, once I told her I was by myself. There's a restaurant and bar downstairs. The area of the beach for hotel guest is nice. I believe I went at the start of the off season, August, so the beach was not over crowded. I can't imagine how busy it is during summer and spring break. It was perfect for a quiet quick getaway

Our toilet clogged and overflowed onto the floor on the night we arrived. We asked the front desk…read morefor a plunger and they told me they didn't have one and if our family could hold off without it. I had to clean the floor with towels. The next morning I asked for room service to clean the room because our toddler got poop on the sheets and they forgot to do our room. I had to change our sheets and clean. It took 3 weeks to talk to a manager and they notified me there was nothing they could do for us. We've stayed here twice before and never experienced something this bizarre. Our family won't use Hilton services again.

Worst Customer Experience Ever!!! This was hands-down the most unprofessional, infuriating hotel…read moreexperience I've ever had. The front desk was COMPLETELY abandoned for over 50 minutes. Not a single employee in sight. I had to walk into the back office yelling for help like it ghost town In their office. I called and emailed every manager listed and absolutely NO response. after a few time walking behind the desk and in the back offices, I found the owner's personal number in the back office and called him. No answer. To top it off, there was NO WiFi, NO working TV channels, and the screen literally just said "OFF THE AIR." The place is falling apart and no one seems to care. Guests were walking in looking just as confused and abandoned as I felt. Not a single staff member around to assist anyone. This place shouldn't even be allowed to operate. It's a disgrace to hospitality. DO NOT STAY HERE under ANY circumstances. Spend your money literally anywhere else.

The resort is older but it has been around a long time and has a historic/quaint feel to it. They…read morehave done a nice job updating most of it. You have to remember it's not a 5 star or even 4 star resort. Atmosphere was great, people were friendly, food was what you would expect from 3 star resort. If you want to come be by the pool, lay on the beautiful beach, and have what you need for a few days then it's a great place. If you want to be waited on like a 5 star resort then this is not the place for you. The ONLY complaint we had was at check in being told that there was a $32.77 per day "amenities fee" that was non negotiable. When asked what we were paying for they said for use of their amenities. My advice is to just up your per night rate by $32.77 and include it all so it's not a surprise expense. We enjoyed having the beach accessible every morning and being close to shopping, restaurants, and the pier. We would stay again.

I want to preface this by saying I really want to love this place and have stayed here 3x, but…read moreultimately the rooms and amenities are outdated for the price and there is not good management of the property. This place does offer a day pass, I would recommend staying elsewhere and just buying a day pass to hang out. Honestly, no one really pays attention and locals are constantly walking onto the property from the beach side and hanging out without day passes or wristbands. The good: Right on the beach Rooms that walk out to the pool or the beach/grass area Waterfall grotto pool 1 heated pool Multiple restaurants and bars Shoutout to the blonde bartender who always works evenings at Cabana Cantina Bar. She's fantastic! The bad: Rooms are awful. Filled with mold and mildew in the restrooms from the poorly designed showers Rooms are ready after the check in time attributing to hour long lines to check in. Rooms have busted tiles in bathrooms and floors The older rooms up front have no sound barrier and the doors when fully shut have light come around all 4 sides Rooms when are ready, are still dirty with unwashed/ unswept floors, showers, mirrors and dirty bedding, no cups for coffee, broken lamps. Management and communication between bookings do not align. Arrived once with no prior website or booking agent notification that the grotto pool was completely empty and down for renovations only when we arrived were there signs. No coffee shops but you can walk to the boardwalk for coffee. There is a room service QR code in all rooms, but they've never offered it during any of our stays.

This was a our 1st visit to the area and will not be our last. I used a rental company and this…read morewas the resort we chose and so glad we did. The location was great, the room was amazing, the amentities were the best part. This is a great place for families as the many pools and water areas are so much fun. They have poolside activities like poolside movies. There is a small tiki bar with a small menu on site as well. They also offer umbrella/chair rentals on the beach in front of the resort. I can imagine without the construction project you have a better chance of walking to the nearby restaurants/attractions, but we opted to drive. The parking is gated as well as the pool areas.

Absolutely amazing experience. Rent with rentwaterscape.com. Danicas properties have everything you…read moreneed for a week of fun, family vacation at the beach or pool side with the kids. Our first time here and although fort Walton and Destin are a lot busier than we are used to... we vacation in small non tourist locations, this was nice and a change for us. The many pools for the kids down to the location being able to walk 8-10 mins on the beach to the pier and boardwalk was nice

Perfect spot for a family or couples relaxing vacation! Grounds & facility well maintained. Love…read morethe beach service (2 chairs plus umbrella) included with your stay during most of the year (we were there end of March). The beach is just breathtaking...I grew up going to FL many spring breaks & this is one of the best! The sands was so fine...like sifted cooking flour! We can't wait to return and/or share this great find!

Such a great place , easy check in , very nice workers , great location right on the beach, very…read morequiet and relaxing, pools and grounds were clean! We'll definitely be back!