The process of purchasing a home can be stressful. There are forms/contract to be reviewed, signed…read moreand timelines to be made in the process. An area that helps the buyer in determining the purchase is the home inspection. We contracted Pacific Inspection Group to help us with the home inspection and lead paint testing. Our decision to go with this company were three fold. The first was the positive reviews on Yelp. The second was their ability to do the certified home inspection and lead paint testing. And third, the quick response and service they provided. They were able to do the home inspection within the timelines. Tom (owner) was quick to answer our many questions. He was able to schedule our inspection within our timeline and assigned Scot who did the inspection of this home. The report was done electronically. It was thorough with descriptors, pictures, and standard grading. The report summarized marginal areas that would need addressing. Pacific Inspection used a systemic approach in their assessment. Scot called me after completing the inspection and went over some of the findings. He also shared the lead paint sampling and where he took them. We received an official home inspection report that evening. The lead paint sampling was sent out to a Pro-Lab site in Texas. That test took about two weeks. We are happy with the service that Tom and Scot at Pacific Inspection Group provided. We would highly recommend them to family and friends who are in need of a home inspection. We know they would provide a honest and thorough inspection of the home.

NO ALOHA! Absolutely unprofessional & lazy inspections. Scot did an inspection on the home I just…read morepurchased and it was apparent that he was doing the bare minimum. He didn't even bother to go in the upstairs attic. All he did was point out the obvious and blindly walked through the home. I chose to go through them because according to their website they claim to offer "the most thorough, detailed, and professional inspections on the island". Which is the complete opposite of what I received and paid for. After I got the keys to the home I learned that the toilet leaks when it flushes, the tub diverter doesn't work, kitchen faucet doesn't work, several bedroom outlets were missing and inoperable, and all the GFCI plugs didn't work as well. So I called Tom the owner and he was blatantly disrespectful and careless. Not once did he try to apologize or show any understanding. He told me that they don't check all the electrical outlets and they due random checks. Then he lied and said my water pump didn't work so that's why he couldn't check all my plumbing. But yet, the inspection pictures clearly shows water coming out of my bathroom faucets. When I brought up the promises stated on his website he told me "you should've paid $2,500 for a more through inspection". So I guess he's in the business of ripping people off and taking advantage of locals. I politely asked for a refund and he told me "No, and you can take any legal action you want and just to let you know I have sued for defamation in the past". Well, that statement explains a lot. What a sorry excuse for a business owner. This is by far the worst experience I've ever had. Not only did I pay for horrible service, now I have to pay for all the issues the inspector carelessly overlooked. I will be sure to warn all my friends and family of this. Hilo is a small community, you would think he would have some integrity as a business owner. I am so disgusted.

Jeff Lux is amazing! Very thorough and detailed. The report has everything you could possibly need…read more Any questions, just call Jeff and he can answer them. He found things I would have never thought of. Price is reasonable. They gave us much peace of mind!

I hired Jeff and Cathi Lux's Hawaii Homemaster business to inspect a home in Hilo, HI. The home I…read morewas looking at was an older home, a fixer-upper. Cathi sets up the appointments and explains what the inspection includes and gives you a quote on the cost. She was extremely pleasant to work with. She set-up the time and also helped set-up access to the property with the realtor. Jeff goes to the property and does the home inspection and writes up the report. He did a very thorough job and also he has a great ability to show you in words and pictures what items you will need to repair in the home. He also brought up a few things I did not even think of checking on, which helped in our decision to buy the home. Also he is very helpful on the phone with any questions you may have about the report. I would recommend hiring them to anyone looking for a home inspection.

Excellent inspection. Kekoa conducted 2 inspections for us. The first steered us safely away from a…read morehome that definitely wasn't right for us, the second convinced us to purchase our dream home! Timely and very thorough and professional! Mahalo Kekoa!

April 2018 we found our perfect home. It was a foreclosure on auction and had a very short window…read morefor inspection for our loan to be approved by the mortgage company. Our realtor suggested Koa and he came to inspect the very next day. Very thorough inspection and even told us about a screw that needs to be fixed in the roof. He even gave us the inspection report the very next day! Mahalo Koa for your help while buying our home!

Great to do business with! Thorough and efficient for a fair price. Their report tools are great…read morefor understanding the report and generating detailed repair lists with photos. They were prompt and addressed all my concerns without fuss. All around I had a great experience. I would highly recommend Top Notch to anyone needing a home inspection.

We did not have a good experience with Top Notch. They did a home inspection prior to purchasing a…read morecondo in Hawaii. I paid extra to get the thermal imaging to detect any water damage. After my children had purchased the condo and moved in they found a leak behind the toilet with water damage and rot in the wood. I contacted the company expecting they would work to make this right. The inspection was over $600 and they offered to refund me $46. Now my children are left to pay for a bathroom renovation they were not planning on. I was very disappointment. This definitely should have been caught on a home inspection.

We received Jake's name as a referral from a well known Property Management Company in the Hilo…read morearea and selected him from those that we contacted who performed J-1 Home Inspections. My wife was to meet him and another contractor at the property at the same time. He showed up on time. The other vendor showed up...eventually. She was also quite impressed with his professionalism and his attitude and personality made her feel quite comfortable with the process and what we would be taking on. The one recommendation I would make that could improve our experience, in my humble opinion, would be having the summary of the report up front, instead of at the end, or a short sentence to the effect of, "Summary starts on page xx." Jake's services were well worth what we paid. If we end up buying another property on the Big Island, he will definitely be the Home Inspector we will reach out to again. Mahalo, Jake!

Jake is very thorough and professional…read more He gave an exact time of when to meet him at our property we were purchasing and gave us a very thorough walk through. He pointed out problems, and future potential problems and gave us options for solutions. His report only reflected his walk through with us because it was very detailed and contained pictures in reference to the focus he was describing. I highly recommend him if you are seeking a home inspector.

I would highly recommend Elite Inspections. Chris was professional and thorough. Chris's reports…read moreare easy to read, understand and detailed. Chris took the time to provide an overview of the report and his findings prior to sending the report and continued to be available for any questions I had. Tell a friend to tell a friend; Elite Inspections should be your option for your home inspection. A Satisfied Customer AP Hilo, Hawaii

I would highly recommend Chris! He was very thorough, very detailed report. I live in California…read moreand Chris was able to work the home inspection with out me being in Hawaii. Mahalo!

Big Island Drop Zone offers many different adventurous excursions to do on your Big Island trip. My…read moregroup ended up using Kai as a private tour guide, and he was very knowledgable and knew all of the best places on the island! He took me and my friend to the lava, ATV riding, up to the top of Mauna Kea, and to some of the hidden gems located next to where we were staying. He is also a great photographer and videographer, and shared with us the pictures that he took so that we could remember out Big Island trip. He is by far the best tour guide on the island. If you want to see the real Hawaii, use Kai and Big Island Drop Zone!!!

From the owner: Drone videography, home inspections, construction consultant.read more

my wife selected this company because of customer service from initial inspection (Patrick). I…read moretrusted this company because Patrick was the only one who crawled under the house and took pics of ground termite tunnels. the next highest bidder only stayed about ten minutes and did dot crawl under the house. the other two bidders did not crawl under the house also. when the termini work crew showed up the senior guy gave tips on preventive maintenance against future infestation. we took the maintenance contract as well and I want to see how that works when they come back to check the bait stations. also, this company has been in business for over 95 years so I am assured it is not a "fly by night" company. And yes, they are expensive but would you escape Cuba in a rowboat or a cabin cruiser?

Terminix used a third party contractor to tent and fumigate one of my houses. They had me sign…read morewaivers for roof damage. I asked what happens if the contractor is careless and causes damage, Sarah told me they would take care of it. the third party contractor was careless. they throw ladders up against the edges of my newer metal roof, causing damage, dropped heavy rolled up tarps on my roof and bent down a portion of my newer rain gutter. I texted Sarah about the damage. after two weeks of trying to get a reply, she texted that her boss said I needed to read the damage waive. I bought a one year renewable warranty, but was never given a copy of the warranty. all you have to do is read their long list of horrible reviews.

He trashed my place when he did his inspection! He put something on my counter that left a dark…read morering stain mark devaluing my place! He left rubbish on my spotless floors, walked in with his filthy shoes, even on my carpet! Closed all blinds and curtains and left my place in total darkness! Thankfully, I checked on my place after he was done and cleaned up after him before I had other showings that would have walked in to his mess! Unprofessional!!

This review is a long time coming but much deserved…read more Leon killed it with the home inspection he did for us. He came highly recommended and did not disappoint. He spent whatever time was needed to make sure he did a thorough job on a home we had intended to by. This was our first home buying experience so we relied on others to come to bat for us and Leon did. He not only provided an extensive report but spent quality time with us explaining everything and answering all of our questions. He made us feel fully prioritized. In the end, based on his report, we were given enough information to know that we needed to pass on this home. Ultimately, his work pointed us in the right direction where we needed up finding a much better home! Big mahalos Leon!