These people will rip you off if given the chance. They don't honor their defective return policy and are disingenuous. Go somewhere that appreciates their customers and know how to treat a customer with courtesy and respect. To grab my defective vape cartridge, go in the back room for 10 minutes, then come out and tell me it works so I can't get an exchange but they can't show me it working is BS. I will never shop here again, (have done so for 5 years) and will recommend my friends and family don't either. read more

The staff appear friendly yet are prone to not listening and making assumptions, frequently exhibiting their insecurities. While it's unlikely I'll return, a small independent local business should not have its future derailed by star ratings, hence this 5 star "rating." read more

The store staff arfucking assholes. I'm over here trying to buy a birthday present for my sister who is 32 and they denied service to my husband which is 22 because he was " discussing with a minor" ( me I'm 19 ) on what to get ( for my sister which is 32) I don't recommend they were rude ass hell and weird as fuck if I could give a no star review I would read more

I buy from this store a lot. Always fast, friendly service and knowledgeable staff. The only hassles come from waiting behind clueless customers. But unlike most businesses on Whidbey, they're always adequately staffed with people who care. Best selection of high quality weed products. read more

Chose this place because of high Yelp rating. Super nice helpful sales people. Helped me replace a broken vape. Highly recommend this place! read more

Don't go any place else! This shop has amazingly knowledgeable bud tenders who are warm, welcoming and very friendly. The items they stock are high quality and well priced. read more

They are thoroughly knowledgeable about their products and offer some great suggestions about what you're looking for. Service is also fast

My family and i have purchased from Island Herb frequently. It is in fact the main place my 66 year old mother likes to go to for a specific strain of cannabis. So usually we are very happy with their service and I hope to leave future reviews with the 5 stars that I know they normally provide. Unfortunately today's experience was extremely lacking. This was a phone call experience. I called twice, the first call is not why I decided to leave a review. However on the first call I was told I was breaking up and asked if I could call back. I could hear the representative fine and I had full bars on my cell phone; so I am not sure why it was breaking up on their end. As requested I called back and had a different representative answer. This time the response was very odd and prompted a review. I had a specific request that I know would need a manager to approve. I understood the answer to my request might still be no. But I knew a manager would need to be the one I have to speak to. When I asked the representative to speak to a manager, I was told once again that I was breaking up. Again, I had full bars and I could hear the representative fine. I understood it could be other issues that may be affecting their phone service. The odd thing is that the representative then told me there were plenty of representatives that could assist me. Now, why would a rep be able to assist me, if as she said the connection was breaking up on their end, yet the manager could not? Perhaps she meant if I came in. However the whole point in calling ahead of time was to avoid making the trip out to Freeland unless I knew that I would be able to complete the order. My mother depends on her cannabis to manage CPTSD among other things. She is 66 as I said. Today she was just feeling to unwell to go make her usual Sunday stop at Island Herb; Island Herb only offers a senior discount on Sundays. I wanted to ask the manager; if she called and requested the strain and amount she wished to purchase be set aside; with her identification information taken; if I could pick it up for her. I would of course bring her identification with me, along with my own. But this way they could honor the senior discount. If the answer was no, that would have been fine. At least I would have had closure to the request and perhaps a better understanding of their policy decisions. The whole thing would be moot if they just offered the senior discount all the time as other places do. This way, when she is feeling better, she could go in any day. read more

This is a-great pot shop. Nice knowledge staff that take their time with you. Nice selection. I highly recommend this place.

Like most places heavy security. It always amazes me with the names for the different products. Looked at quite a few. CBD was quite expensive so I'll look look at a few more places. read more

Bud tenders at this establishment are very knowledgeable about the merchandise. I especially enjoyed the lesson on CBD and it's benifits

Island herbs staff is amazing. They are all well trained and very knowledgeable about all there products. They know alot about the medical side of things and helped me immensely with my issues. The decor is really cool. Very homie, but in a industrial disneyland sorta way. ..A must see!!!! Well done guys! read more

Island Herb's founder, Lucas Jushinski, is truly a testament to the powerful healing that cannabis can provide individuals with PTSD. I am so grateful that he's dedicated his career to making sure other people have access to high quality medicine. Thank you, Lucas! read more

Island Herb is muy fantastico!! Great selection, knowledgeable and friendly experts and amazing prices! What more could a girl ask for?

This is simply the best place I've ever shopped for herb before. Very knowledgeable and friendly staff. A Veteran owned business, and a very good community member up on the island. Do yourself a favor and stop in for a treat and conversation. read more

Great customer service. Knowledgable staff and very helpful when trying to decide what will work best for my chronic pain. Great job you guys and thank you for the Military Discount. read more

Great atmosphere and a really cool store! The minute you walk in you're greeted warmly by the friendly staff. They are extremely knowledgeable and take time to explain things and answer any questions. The decor is awesome and unique giving the store a nice, comfortable feeling that makes you just want to hang out and chill! They are well respected in the community and offer discounts to seniors and vets. I'm honored to know the owner Lucas, and proud of all the hard work he's done to make Island Herb so successful! read more