My husband and I used Nancy and the team at My Island Getaways to book our group for our destination wedding in Playa del Carmen. If you are looking for a travel agent (wedding, honeymoon, anniversary or just a week away in paradise) who is a step above the rest, look no further. Nancy was the first and only travel agent I considered when I started my wedding planning journey. From my first conversation with her, I knew my entire wedding group was in good hands. She continued to blow me away throughout the year and a half we worked together. She was so patient with my entire group. Some had never traveled outside the US, so the concepts of international travel, hotel transfers and all-inclusive were new to them. She always took the time, even on off hours, to answer every question. She was so flexible and an incredible problem solver. She was always happy to accommodate any request I had.....and I had a lot. Because we had booked so early, we had a few room change requests. A few were unable to attend (due to pregnancy & Zika) and Nancy was able to book other people in their place so they got their money back. Our resort sold out months before our wedding and managed to secure more rooms for our guests who were slow to book. Planning a wedding via email has its challenges, but Nancy always had our back. The resort suspended one of the wedding promotions that we booked under and she ensured that the resort honored it. She was also able to book our onsite wedding coordinator meeting in advance, which rarely happens. Nancy's relationships with the resort and Lomas proved to be incredibly important. She surprised my husband and I with a limo upgrade hotel transportation and secured room upgrades for our ENTIRE group. The resort knows when an Island Getaway group is coming and you are treated like VIP. The service didn't stop after our trip was over. She called immediately after we returned and took a genuine interest in our experience. A piece of décor went missing and she contacted the resort on my behalf to locate it. Her passion is apparent in the work she does and she truly goes above and beyond to make sure her clients are happy. She values relationships over the sale - which is rare these days. Do yourself a favor - book with Nancy...she will ensure you have a trip of a lifetime. I know we cannot wait to work with Nancy again! read more

The biggest mistake I ever made was choosing Island Getaways to Book my wedding with. Although Nancy Finn was very nice upon us first chatting it was a complete 180. After she received my deposit for my travel she went into witness protection never to be heard from again. She was not only EXTREMELY rude to all 52 of my guests but did not ever answer any of there emails/ phone calls. It is the most embarrassing ever when all 52 of your guests individually contact you and ask if the "HAVE" to use your travel agent because she is so terrible to them. Also it is a huge resort and I requested that we have our rooms in the same area she told me that was not possible, so instead another thing i had to worry about is contacting the resort myself to try to make this happen. When my trip came closer i realized that she never told me my ground transportation, so i had to drag that out of her, as well as all of my guests contacting me staying they also were not notified and didn't know what to do. Anyways It was on a giant bus with 20 other people stopping at multiple resorts, how not glamorous. When most of my other guests that ended up not booking with Nancy had way cheaper private transfers. Also this transportation comp was the worst only on site at our resort for 1 hour a day in the morning. She only set up our getting there and we had to set up our return, however we had Wedding appoints and were never able to make it in time. Long story short we had to have our wonderful butler at the resort call the company and squeeze us onto the bus so we did not have to pay a huge fine. What a Joke Island Getaways/ Funjet Vacations is we also got ZERO perks for using them as well. Our wedding was so perfect and wonderful no thanks to them!!!! The sad part for them is we are the first of all of our friends/ family to get married and Believe me they will NOTT use this company. read more

I read the other 2 reviews listed here and I could not DISAGREE with those reviews more. I had a fantastic experience with Nancy Finn from Island Getaways. I found her on-line through a Google search of all things, and I could not have been happier with the service. We booked a trip with Nancy for our 10th wedding anniversary. I had no idea where we wanted to go except that we wanted all inclusive, luxury, pampering and relaxation. We let Nancy provide us with suggestions for our trip and boy did she go with it. We ended up taking Nancy's suggestion and booking Sandals Emerald Bay in a Butler Suite. The booking process was so easy and we spent 2 conversations with her to discuss the trip, once right as we booked and then the other about a week before the trip. She was so patient and willing to answer all of our questions and give us suggestions. It was so appreciated. I also sent her numerous emails that were responded to almost immediately. Her timing is amazing, even when she was visiting a resort! Prior to our trip she emailed the resort and told them that we were a VIP couple. When we got there they treated us amazing. We were upgraded all complimentary and just treated amazing. It was the most wonderful trip I have ever been on. I highly recommend using Nancy to book your Island Getaway, she is knowledgeable about all the resorts, honest, and has built a relationship with these resorts which benefits her clients. I actually have just recommended her to my parents for their next trip and will do so for others looking to book a getaway in the future. Thank you Nancy for making our 10th anniversary so special!!!!! read more

Let me just start by saying that you are making a mistake if you don't book your next trip through these guys! My husband and I booked our destination wedding at El Dorado Seaside Suites through My Island Getaways. One of the many great things I remember about our experience booking with them was the night that our wedding guests had to book by in order to secure a cheaper room rate. Naturally, all of our wedding guests had procrastinated booking until not only the last day, but the last few hours of this day. Tom and Nancy could have said "too bad, so sad!" and turned our guests away until the next day...but instead, they stayed up past midnight to secure all of our guests reservations! I could go on about the numerous perks we have received from booking through them, but I will be succinct and keep it to our favorites. For our wedding trip, our honeymoon, and the other vacations we have booked through them, we have always gotten the best room available, spa discounts (buy one get one free sky massages), private romantic beach side dinners on the beach for just the two of us, bottles of Moet champagne sent to our room and they even helped us save a ton of money one trip when we wanted to extend our trip (who knew a week in paradise just wasn't enough?). If I haven't made my point clear already, these guys are amazing! You would think they have a magic wand with the strings they are able to pull. read more

A Dream Vacation Made Easy with Nancy Finn We were referred to Island Getaways by a friend who had a wonderful experience, and after working with Nancy Finn to plan our dream trip to St. Lucia, we can see why! Nancy is incredibly knowledgeable about the Caribbean islands --specifically Jamaica, St. Lucia, St. Vincent -- she is a true expert when it comes to Sandals resorts. From the very beginning, she took the time to discuss our personal preferences, suggesting the perfect locations and resorts that aligned with what we were looking for. She didn't just book the flights and room; she also recommended and scheduled fantastic excursions that made our trip even more memorable. What truly sets Nancy apart is her dedication and responsiveness. Her Google listing mentions 24-hour availability, and that certainly felt true; she was always quick to respond and got things done swiftly. She even checked in with us during and after our stay to ensure everything was perfect. Perhaps most impressively, Nancy stepped in to correct a booking error made by the resort. Even though it wasn't an Island Getaways error, she handled it professionally and quickly, which actually resulted in us getting an upgraded room! If you are looking to make a dream trip a reality, we cannot recommend Nancy Finn and Island Getaways highly enough. read more

Nancy Finn and My Island Getaways are the perfect group to plan your Sandals trip. We just returned from Sandals Ochi, the fourth trip Nancy helped us plan and it did not disappoint. She had visited the newly renovated resort prior to our trip and she was able to give us even more information on the restaurants, new speakeasy and the rooms. We stayed on the Hillside area of the resort with butler service and a semi private pool and she helped us set up all of our preferences prior to arrival. She has also helped to set up reservation prior to our arrival at resorts for some of the most popular restaurants so that we can enjoy them early in our trip. Sandals Ochi was a great vacation with a lot to do and a lot of relaxation when you wanted it. Nancy and her staff do absolutely everything from the time you start booking your trip all the way until you leave. If you have any issues while on the trip, she will do everything in your power to take care of you! Nancy has already helped us plan another unbelievable Sandals trip and we cannot wait- here we come Sandals Montego Bay! read more

I called My Island Getaways after an awful experience with another local travel agency. I was on the defensive and ready for another rude staff member. But when the very friendly and warm staff transferred me to Nancy Finn, I was thanked for calling and asked several questions about my needs We knew nothing about Riviera Maya and were beginning to be overwhelmed. She always set our mind at ease and ultimately suggested our dream wedding and honeymoon. She went over and beyond recommending potential wedding and reception locations... which we ultimately chose. While her prices were typically exactly what I was finding myself, she was able to assist us with upgrades to the hotel and airfare that we would've helpless to manage otherwise. From our initial conversation through the end of our booking process, she was extremely helpful, friendly, knowledgeable to mention -- available at all hours of the day. We highly recommend My Island Getaways for all your travel needs, and we can't wait to work with her again in the future. Thanks again, Nancy! read more

Nancy at Island Getaways was a very hard-working travel agent. Our guests enjoyed dealing with her and she and her colleagues were very responsive to us when items came up that we needed to discuss. Nancy used her experience and status with our hotel company (Karisma Resorts) and other vendors, to arrange things like complimentary limo transfers to/from the airport and free massages. She also worked hard to confirm our promotions and to ensure that we got a significant refund through our "bride & groom stay free" room credit promotion based on the number of rooms we had booked. While being clear that she is the travel agent, and thus not directly affiliated with the hotel for purposes of resolving questions and issues, Nancy helped us navigate and determine our best options for advocating with the hotel when various issues arose. She would be a solid travel agent choice for any destination wedding - and particularly for Karisma or other hotels groups with which she is experienced. read more

You received a new review on The Knot! posted 12/22/2022 Nancy helped plan a trip to Mexico for my Husband and I to El Dorado Casitas, and her and her team were AMAZING! They Were very responsive and answered all questions I had. It was my first time out of the country, but Nancy explained the whole process from passports, to airport, transportation, resort, excursions, etc... to let me know what to expect and put me at ease. The resort she recommend was outstanding and we could not have asked for anything better. The food and drinks were awesome and the entertainment was a blast! I highly recommend going to Fuentes culinary experience with the wine pairing upgrade- you wont be disappointed! Thank you Nancy and your team at Island Getaways for making my trip smooth, stress free and absolutely memorable. We will be back to work with you again soon! Manage your reviews See this review on your Storefront read more

As the mother of the bride It was a pleasure to work with Nancy. Nancy provided extra discounts and upgrades on all of our rooms right up to the day of departure. ElDorado Royale was the most beautiful resort we have ever stayed at, with 5-star resturants, lush gounds, pefect service and a staff that was always happy to meet your requets. The wedding site at sunset over looking the ocean was perfect with memories to last a life time and beyond. Nancy's enthusiam was contagious and was always available to reach our to with any questions or concerns. I would urge anyone wanting a destination wedding or any other special event to contactl Nancy Finn at www. Myislandgetaways.com. Nancy will not disappoint and will make sure that your dreams come true. read more

My cousin is getting married in Negril Jamaica in two weeks. I am happy to say that everything is finalized thanks to Nancy Finn. She is wonderful. Each request or question that has been presented to her she has handled it from start to finish. At the last minute my husband decided that he did not want to stay at the family resort. He wants to stay at the adult only resort. I emailed Nancy and she was able to get a very very reasonable rate and we saved more than $500 and we got a honeymoon suite with beach access. Very quickly she was able to get everything transferred from one resort to the other. I have not worried or stressed over planning this vacation. One call and thats all. Nancy is wonderful. I am so thankful for her. VB read more

We used Island Getaways to book our destination wedding in Riviera Maya. Nancy and her team have lots of travel experience within the Caribbean, so it was very easy to make an informed decision. She found us several options within our budget, without sacrificing the quality of service or accommodation. Everything about the property/amenities/extras were as promised. Communicating with Nancy and her team was super easy. They were responsive throughout the process and were instrumental in engineering a luxury experience for our family and friends. Without a doubt, I would trust Nancy and her team to deliver on another spectacular vacation! read more

Nancy Finn from Island Getaways booked our trip to Mexico and it could not have been more perfect. She started by really listening to what type of vacation we wanted and then found the very best deal for the time we wanted to travel. In advance, Nancy took care of every detail -- from a room upgrade (super cool) to restaurant reservations to even fruit and chocolates in our room. I wasn't back in the country more than a few hours when Nancy called to make sure everything was A-ok! Nancy always has her A-game on and that's what sets her apart from the crowd! read more

Nancy is an exceptional travel agent! She is incredibly knowledgeable about the resort, staff, and food, which made planning our trip so easy and stress-free. She shared so many helpful tips and pieces of advice that truly enhanced our experience. This was our second time booking through Nancy, and we will absolutely continue to do so. She is genuinely kind, honest, and passionate about making sure her clients have the best trip possible. You can tell she truly cares and loves what she does. We couldn't recommend her more! read more

We were extremely happy with the service we received from Nancy when booking a trip for our 20th anniversary. She gave us great information and answered numerous questions. We received responses to our emails very quickly, usually within an hour. Nancy pre-checked us in and we received VIP service while at the resort. All was taken care of for us so we could just sit back and enjoy. We are already planning our second trip with her! I would deifinitely recommend Nancy and Island Getaways. www.myislandgetaways.com read more

Nancy at My Island Getaways was recommended to us by a friend. We were looking to extend a 3 day incentive trip I earned to the Bahamas. Nancy suggested Sandals Emerald Bay-Great Exuma.....it was the most amazing destination we have been to. Nancy was outstanding in communicating the details of the property and the trip. She quickly and efficiently had us booked for the dates we needed. Great experience with Nancy and we will be using her again soon!! Thanks Nancy!! www.myislandgetaways.com read more

I was referred to Nancy Finn by a friend. Nancy was excellent to work with! This was my first trip and first flight, so I needed extra help and she definitely provided that to myself and my husband! She answered all of our emails quickly, and also gave us great advice on where to travel! We chose sandals grande riviera in Jamaica and loved it. Nancy has a ton of experience and guided us throughout the way. I would highly recommend working with Nancy Finn! read more

Our experience with Island Getaways was terrible.   Nancy and her team dropped the ball big time when it came to our August 2014 destination wedding.  Your wedding is one of the best experiences of your life, and it sucks when you have to associate your dream destination wedding with the bad experiences you had with your travel agency.  We will never work with this company again. read more