I Wish I Could Leave Zero Stars This was one of the most horrible customer service experiences I've ever had experienced with a transportation company. The woman who answers the phone at Island Breeze Shuttle was rude from the second she picked up. She had a attitude about everything I said. Instead of being kind she was condescending. If she is a owner god help us......I couldn't remember the exact date of my booking, and instead of helping me, she acted irritated and completely dismissive. After giving me attitude, she finally agreed to search by my email address. Then she made a comment, saying that in all her years she had "never heard such an asinine comment." Completely uncalled for. When I told her I didn't appreciate how she was speaking to me, she hung up on me. This is not how you treat customers. I own a shuttle business myself, and I would never treat my clients the way this place treated me. If this is their idea of customer service, I can only imagine how the actual service would be. Beware--you won't get the service you expect here. I tried supporting a local company, and this is what I got in return. Terrible experience. One star only because zero isn't an option. read more

DONOT USE THIS COMPANY!! We waited 2 hours after getting off our cruise ship waiting for this guy to show up. We were almost late to our flight. He claimed there was traffic and every time we called to see what was taking so long, he claimed he was 5-10 min away. My husband was super frustrated and called he main office to complain. The lady in the office hung up on him. The driver admitted that they double booked and he made another pickup/drop off. When he finally did get close to our pick up spot, he told us to walk 2 blocks to meet him. We would have been far better off with Uber or Lyft, but this company makes you pay up front so we waited so as not to lose our money. Biggest waste of almost $400. Save your money and DO NOT BOOK THIS COMPANY!!! read more

Had used Island Breeze in the past with no complaints however we are DEEPLY disappointed with a contracted and pre-paid service for late Nov/ early Dec. Pick up in Houston for transfer to pier in Galveston went as planned and driver was very courteous. However the return trip to Houston Hobby could not have gone more wrong. Driver was on time but we waited and waited until other passengers arrived. Then on to another stop at a different pier and waited yet again. We had a 9:30am pick up and by 10 the other passengers were still not there. To make matters worse, the other party picked up with us got on the wrong bus and the driver still needed to go back to the first pier and look for that party. It was now nearly 45 minutes past the scheduled service time and our party of 5 was concerned that we would miss our 12:10 flight. We eventually hailed a cab which got us to the airport just in time to get through TSA and to our gate with just a few minutes to spare. Since this service was charged to our credit card several months ago it is now too late to dispute with the bank. I highly recommend looking elsewhere for a reliable shuttle. And even paying cab fare TWICE is less than Island Breeze charges. read more

Arrived at Houston airport on Jan 9th - cold and miserable evening 40 degrees with driving wind and rain. Our driver picked us up on time as arranged and stated first thing as we were already loaded and pulling away "I should have gotten a different van - this one has a work order on it because it doesn't have any heat!" It was a LONG cold miserable hour ride to our hotel on Galveston Island. We said something to the driver about compensation and he said he couldn't do anything about it and that we should contact the main number we booked with.... (driver Roly should have brought a different van!) I emailed the office after our arrival and she said she couldn't do anything but would pass along to the owner. SEVERAL emails later we NEVER heard from anyone again. Poor way to do business - no apology no contact nothing. I would not do business with them - who knows how they would handle other situations. read more

All I can say is incredible, wow, amazing, awesome! We had the day from hell with Alaska airlines, multiple delays due to maintenance issues, but no matter what, Lucky with Island Breeze was reassuring, letting us know that he would be waiting for us as soon as we finally made it to Houston. When we finally arrived in Houston, Lucky made sure we knew where he was parked and made it easy to find the shuttle. While in route to Galveston, Lucky was informative, friendly and funny. Once we got to Galveston, Lucky drove past local sites pointing out points of interest for our adventures the next day. Thank you Lucky and Island Breeze for making an otherwise horrible day so much better! read more

Great service from Houston Hobby to Galveston. On time, very communicate and safe driver. We had a group of 6. The reservation was super easy. Would definitely recommend. read more

My husband and I took Island breeze shuttle to the Galveston cruise port from Houston. The experience was great from the start of booking. It was effortless. The best part of the experience was our driver, Lucky. He was one of a kind amazing. Lucky was punctual, warm, friendly, and very engaging. I absolutely recommend this company. Thanks Luck for a great trip. read more

Was an excellent ride! Jim made our trip from Houston airport to Galveston super easy and flawless! Jim stayed up late to get us when our flight was delayed! I definitely recommend to anyone who needs ride accommodations!!! Thank you Jim!! read more

Island Breeze was amazing. They were where they should have been to pick us up and return us to a Royal Caribbean Cruise. We were a party of 5 and took the private shuttle and it was great. The communication and directions of pick up and drop off were right on and met us in an extremely timely manner. Would not hesitate to use them again. read more

First off, CYNTHIA AND JIM ARE LITERALLY THE DUMBEST PEOPLE IVE EVER MET. This company is a fucking joke, it's all rooting to the owner and her side kick. Vans are unreliable and stink! They won't be on time, have no regard for customer OR driver safety! They don't care about your luggage or any special accommodations you need. TERRIBLE COMPANY GO ANYWHERE ELSE!!!!! Save your time and hard earned money elsewhere! It will be a TERRIBLE start to your vacation if you don't! read more

I had the most horrendous experience with this company. I got COVID and tried to cancel my rides. I tried calling, texting, emailing... No answer. The morning of my first ride, Lana finally picked up the phone and told me it was too late to cancel and that their terms don't state that they will accommodate people who got COVID. She also told me that I lied about calling and texting. Well, she said that she can't see any texts nor call, nor emails, although I have all the screenshots. Of course, they already charged my credit card and refuse to give me my 200 dollars back. Not even some of it. Shameful practices. Stay away. read more

Lana and her drivers were amazing, from the point of contact to final transportation. Drivers stayed off cell phones while driving too, our safety was their priority, thank you! Highly recommend this business read more

We recently used Island Breeze Shuttle for our transportation from Houston Airport to Galveston Island then again the day of our cruise from the hotel to the cruse terminal. Excellent service, especially seeing we had 12 members in our party (4 of which were 3-6 years old and needed booster seats. During booking the lady I spoke with was great, she gave me a fair price and was full of knowledge. The booking was with ease. Upon landing and while taxing Pete texted and let me know he was there. I kept in contact with him as our larger party of 12 made our way through the airport. He told us exactly what door to meet him at and how to identify the van. He was friendly and well prepared for us he had a van with a trailer to bring our 15+ large pieces of luggage. He had the booster seats in the vehicle ready for me to install. Once loaded we were off and all I could think was how easy this was and for such a good price. He got us to our destination in a timely fashion and was friendly along the way giving us some great ideas of places to visit and eat while in Galveston. Upon arrival at our destination he helped unload all our luggage and wished us well, telling us someone would be back to pick us up in a couple days for the cruise. A few days later, day of the cruise I received a text from our driver (I forget his name) that he was on his way to pick us up. He showed up early and was well prepared. He filled us in with some tips as we pulled into the cruise terminal and got us unloaded efficiently transferring our bags to the cruise terminal staff and sorting out the bags we wanted to bring on with us. This company was extremely professional and someone I would trust working with again. They did everything right when your looking for someone to trust taking a large group around: they were fair on price; they were safe; they provided us nice booster seats to use; they gave us plenty of room to not be squished; they were on time and mostly delivered on every bit of the service. Thank you for such a great experience! read more

Upon booking this service, we requested two car seats for our children (1 year old and 3 years old) . When the shuttle arrived at the airport, we were provided with only one working car seat. We were driven to our destination with our 3 year old strapped into an adult seatbelt as we did not have any other mode of transportation available and rental cars to Galveston were sold out. Cynthia Festa, CEO of Island Breeze Shuttle informed me that the car seats were complimentary and we will not be accommodated for our troubles because "We did provide the transfer you paid for, the car seat is complimentary, I am indeed sorry it was missing a strap, these things can happen." Upon being picked up in Galveston to be transported back to the airport, our shuttle was pulled over and we were informed by the police that Island Breeze could no longer transport us because their permit was expired and the driver was unlicensed. Between the time the shuttle was pulled over and a "solution" was found, we sat on a curb in downtown Galveston with our children for two hours. We were informed by the officer that Island Breeze sent the shuttle and the driver knowing the issues with their permit and licensing, because the same driver was pulled over the previous Sunday. read more

Booked Island Breeze for a client. The overall experience was great. Booked for cruise transfers (Houston/Galveston/Cruise Terminal/Houston). All drivers arrived on time and were friendly and professional. I would highly recommend using for your cruise transfers. read more

A little bit on the expensive side. Excellent communication skills with the driver. Would recommend to a friend looking for shuttle service from IAH to Galveston. Having to call in order to book the reservation resulted in this being 4 instead of 5 stars. Would love to be able to pay and book it all online read more

I booked this company and had zero issues. Communication was great. I was texted by Wayne prior to landing at Bush Airport. We were delayed by 3 hrs but Wayne was very understanding. Upon leaving, Jim picked us up. He was also prompt and had great communication as well. We enjoyed our experience with this company. I'd recommend them. read more

5+ STAR rating! This shuttle service is exceptional. I can't say enough wonderful things about the company. I would highly recommend to anyone researching transportation in the Galveston, TX area. Drivers were safe and very professional. Lana is a pleasure to speak with and so knowledgeable about Galveston. We spent two days there before our cruise and had a fun time exploring. read more

Planned a connection to and from cruise. Booked two groups at same time. Hour later both ways. Not willing to negotiate with us at all. Frustrated as they knew what they were planning was not possible. Felt scammed. read more

I used island breeze shuttle as a way of getting from IAH Airport to Galveston for a cruise. Booking was okay. I asked for a quote and was pleased with the price. When I called to book, the price had gone up about $100 dollars. Not thrilled. Also, I called and left a message and it took about 3 days to respond. Once I did get a phone call back, the representative was pleasant and easy to work with. I felt happy booking with this company. I was assured I would receive a detailed itinerary in my email a few days before the trip. When it came to the day of travel, I had not received my itinerary. I called and left a message and not fifteen minutes later I had a call back. I explained that I did not receive my email itinerary and the rep explained it would not be an issue. When we arrived in Houston, our driver would text and tell us their location. It was easy to find and our driver was great. He kept us updated on texts and even called to make sure we could find him easily. Payment was easy- used an iPad with square. We paid for the round trip and added a tip both ways. On the way back to IAH from Galveston, I figured I would have received my itinerary by then. I again called the company and left a message. I was called back and the rep this time was not pleasant. She insisted that an itinerary was sent. I told her that I did not receive it and had called the company before my trip. I know they had my correct email as I had been sending my flight information via email when I booked the trip. I felt like a child and my mother was scolding me for not following directions. She soured my feelings for island breeze shuttle. The actual trip back to the airport was fine, although I was upset the communication was sub par. It's frustrating that this company does not answer the phone, you have to call and leave a message and wait for a phone call back. Next time, it would be easier to just rent a car. read more

We cruised out of Galveston and Island Breeze gave us fantastic service from the hotel to the port, then from the port to Bush Airport. Wayne was our driver each time and he was on time, even early, always courteous and pleasant, and provided great service. Note: they were more affordable that Lyft! We took Lyft when we arrived at Bush International to our Galveston airport and it was a pretty penny! Arrange your shuttle! read more

Stephen was spot on time picking us up from Hobby airport. He gave great instructions for where to meet and promptly delivered us to our Galveston hotel! We are on our way back to Hobby with Jim as our driver and we couldn't ask for a more professional crew! read more

Late post, actually left Galveston over 3 weeks ago but got so busy at work didn't get around to posting this review til tonight. My trip to Galveston was very last minute, so I used a local cab from Hobby. Luckily for my trip back I was booked into Island Breeze Shuttle. Early morning pickup and driver confirmed by text TWICE both my address and time. Then he showed up 10 minutes early and texted to let me know he was outside and not to feel rushed in any way. Luck was really on my side since I ended up being the only passenger heading north (he was picking up a large group for a fishing boat on the way back). The van was clean and comfortable, the outside temperature was already in the high 80's. The driver, David (?) was very nice, we talked a little baseball and we got to airport early without any maniac driving on his part. What a relief. Will be going back to Galveston in late September and will definitely book again. read more

We used Island Breeze for 14 people roundtrip from Hobby Airport to Galveston for a cruise. This was the smoothest part of the trip. Jim and Marty were professional, on time and the vehicles were spotless. We had a hard time getting off the cruise ship, however Marty contacted me and ensured me that he'll wait for us to disembark. Great company, great customer service. Thanks guys! read more

Fantastic service! From the time I made my reservation to our final drop off everyone was so nice. The woman at the office took care of my reservation and gave me details about what to expect from them. and also gave me some info on the hotel we were staying at. Jim, our driver was on time, very friendly and gave us info about the area as we drove. We had our own personal tour guide. I would highly recommend them!! read more

We used Island Breeze to get from Houston to Galveston for a Cruise. The drivers were very friendly and knowledgeable. The prices were fair. Highly recommend. read more

I cannot say enough good things about this shuttle service! There were 8 of us going from Hobby to Galveston. Our flight was delayed 4 hours and they were so gracious and prompt to pick us up. We stayed overnight in Galveston and they picked us up the next morning and delivered us to cruise port. Return trip from cruise to Galveston. Drivers were very professional, shuttle was clean and comfortable. Very friendly drivers and accommodating. Would call them first if we ever need them again! read more

38 minutes late picking us up. Booked them to be onsite at 11 and based our flights accordingly. Didn't text us when they arrived have no idea how long they were waiting at terminal. Not a pleasant experience. Arrival was fine. Pick up horrible. read more

Houston is never an easy town to navigate and when you have business in Galveston, there is only one way to get around - Island Breeze Shuttle. The owner operator, Lee, is a fantastic human being and will go out of his way to accommodate a traveler. Whether you're trying to get from the "island" to the airport or all parts in between, you can trust this reliable independently owned business. Please give all your family members and business associates this contact number. The shuttle was clean, comfortable, and the company provides bottled water and historical narrative if you're interested along the way. The best shuttle I've ever done business with. I wish they could be in every city. Hooray for Island Breeze Shuttle! read more

This was our first time to use Island Breeze. Excellent company on time and very accommodating. On the return trip from Galveston our driver, Gary gave us lots of information about the area we drove through. He also explained about the floods and how folks were doing. Thanks Gary. You made our trip memorable. Joe and Louise Centeno read more

The service was great right from the start! The woman who booked us was a delight and our driver gave us an experience to remember!

We booked transportation from George Bush airport to Galveston through this company three weeks prior to our trip. They decided to change our pickup time the day before our cruise due to lack of drivers and "traffic". When we told them that the new pickup time would make us late for our cruise, they said there was nothing they could do and that we could cancel if we wanted without charge. At that point, it was too late to book with anyone else. We ended up paying twice as much for another form of transportation last minute. By far the worst experience I've ever had with a transportation company. Glad I cancelled with them and used the cruise line transportation services instead for my return trip. read more

Not sure why shows closed? Used twice this week for our cruise. All I can say is WOW!!!!! I am not one to write reviews but my husband and I were absolutely astonished by the level of customer service they provided. First, our plane was delayed and they called me to advise not a problem they would be at airport when we arrived. We weren't even aware of flight delay until they called, shortly after airport made announcement. We were scheduled for pickup from port at 11am but ship disembarked early. To our surprise when we called them at 9am to see if could be picked up earlier they advised already outside waiting on us. If you need shuttle and don't give them a call you won't know what you have missed! Not to mention VERY reasonable. Thanks Island shuttle you have set the standard ver very high. read more

Waste of my time. Antiquated system requires you to enter a bunch of info on their web site so they can email you a "quote". My quote was "no drivers available". read more

We were extremely impressed....would highly recommend this company. They bend over backwards to accommodate and the drivers are very professional. If we need a shuttle again, we will not hesitate to use Island Breeze Shuttle. They were part of making our trip/cruise perfect with no glitches. read more

I called and left a message for a quote and never received a call back. Why the great reviews?

Our driver Jim was courteous, informative, and an overall good guy. He got us to Gavelston in a timely manner and made the trip seem like it took no time at all. We will definitely take Island Breeze next time we are in Texas. Thanks Jim! read more

I used Island Breeze to transport my family of 8 from Galveston port (RCCL cruise) to Houston Hobby! It was an excellent choice. From speaking with Lana (who was so sweet and helpful) to the gentleman that picked us up at the port on Sunday in a horrendous downpour, the entire transaction was simple and professional! I would highly recommend this company for transport especially OUT of the Galveston port after a cruise.....that place was a nightmare! read more

Due to an error by our travel agent, we were booked on Island Breeze Shuttle to the wrong cruise port. Even though the mix up was not the fault of of the shuttle service, they made it right with no extra charge. The drivers and Cynthia in dispatch made a very stressful situation OK. They were exceptionally caring and efficient. Use this service and you will not be disappointed. read more

They don't seem to interested in booking my transfer. They take at least a week to reply to email, if they reply at all, and did not return my phone call when i called to book. I am not paying international phone rates to call again! The one email i got back in response to inquiry as to their rates was short, curt, without a signature with contact info etc. Not professional at all. I guess i will take my business to Galveston shuttle and limo, who replied within 12 hours with all my questions answered, and i can book them online! read more