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Isabelle Reed, DDS

5.0 (1 review)
Closed • Closed

Services - Isabelle Reed, DDS

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Isabelle Reed, DDS Photos

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2 years ago

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Aspen Dental - Peoria, IL

Aspen Dental - Peoria, IL

1.5(27 reviews)
0.5 mi

I am writing to provide detailed feedback regarding my recent experience at Aspen Dental on…read more06/02/26. Having sought a new dental provider due to my previous dentist of 40 years discontinuing their contract with my insurance, I chose Aspen Dental for its convenient location and immediate appointment availability, despite encountering mixed online reviews. While the staff I encountered were generally friendly, several aspects of my visit were concerning and ultimately led me to conclude that I will not be returning for future care. My primary objective for the visit was a general examination, yet, upon arrival, I was informed that no dental hygienist was available for cleanings, reportedly due to a two-week training absence. This immediately raised concerns about their lack of proactive preventative care. Furthermore, throughout my visit, I observed multiple new employees undergoing training in both the reception and clinical areas, which contributed to an impression of high staff turnover or rapid onboarding that could potentially impact service consistency. The physical environment presented a stark contrast. While the front waiting area was bright and welcoming, the examination room I was led to appeared significantly outdated and poorly maintained. The overhead exam light was cracked and discolored, and the patient chair appeared to be a salvaged piece of equipment rather than a modern, sterile fixture. Disturbingly, a half-empty Starbucks beverage was present in the exam room, raising questions about cleanliness protocols between patients. Additionally, the protective eyewear provided was unwrapped and visibly smudged, and I observed smudges on dental tools and dust on equipment cords, collectively leading to concerns regarding instrument sterilization and overall clinic hygiene standards. Clinically, the experience was equally unsettling. The initial X-ray procedure required multiple retakes, indicating potential issues with equipment or technician proficiency, and I noted the technician seemed hesitant under the dentist's direction. The dentist was incredibly rude. She asked bluntly, "Why are you here?" While I had indicated specific areas of pain on my registration, including a known cavity on the opposite side of my mouth previously identified by my former dentist, this was not addressed or even noted. Furthermore, my attempt to discuss another primary concern - an abscess - was met with skepticism regarding my layman's terminology, rather than an informative professional dialogue to clarify its nature. She asked, "How do you know that's what it is?" I told her I don't, that's partly why I'm there, to have it examined. A diagnosis of two recommended root canals was presented without clear explanation, and I had to proactively request clarification regarding the referral to an endodontist, a process that felt lacking in patient education. Finally, before I could depart, I was directed into a separate office for a financial consultation concerning anticipated future treatments. This swift transition to a sales-oriented discussion, complete with refreshment offerings, felt incongruous with the clinical setting and the preceding concerns that had arisen during my examination. It created a perception of commercial focus overshadowing immediate patient care needs. Based on the cumulative observations and experiences detailed above, I have decided to pursue an appointment with the referred endodontist, but I will not pursue further dental care at Aspen Dental. My expectation for dental care encompasses comprehensive preventative services, stringent clinical hygiene, transparent communication, and a consistently patient-centered approach. I hope this feedback can be used constructively to enhance future patient experiences and address the operational and clinical standards within the practice.

Update #2 to my original review. Requested a refund on my dentures over a month ago. Aspen Dental…read moreoffice on Big Hallow Drive in Peoria, IL did NOT submit any kind of paperwork to my insurance company or issued a refund. I made sure to follow their refund protocol exactly as stated. I decided to file a formal complaint with the BBB and requested formal documentation on the submitting of a refund to my insurance company. I have documented all contact with this office and have a paper trail. I will look into the next steps to get this resolved. I'm a middle school teacher and I will have to teach without teeth because of them!

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Aspen Dental - Peoria, IL
Aspen Dental - Peoria, IL
Aspen Dental - Peoria, IL

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Peoria Elite Dental Care

Peoria Elite Dental Care

5.0(1 review)
2.8 mi

Dr. Nguyen is honest, personable and knowledgeable. She is the business owner and dentist here and…read morefelt I got the dental care I was looking for. She has the latest equipment and the office is nice and clean. The staff is great too. I would highly recommend this place.

From the owner: In our office, we use state-of-the-art technology as a tool for maximum care, safety and comfort of…read moreour patients. Our digital diagnostic x-rays permit immediate viewing of the imaged area with significantly less radiation exposure for the patient. An intra-oral camera allows patients to see fine detail and have a better understanding of the condition of their teeth and gums. Non-invasive lasers diagnose tooth decay not visible to the eye. The KaVa DIAGNOdent is a digital tool that detects tooth soft spots, which can mean a potential site of ongoing decay. The old explorer tool, that looks like a pick, is still used, but the DIAGNOdent can measure density where explorers can't go, like in between teeth. There are many other sophisticated technology tools available to meet your dental needs. Most of all, you're going to appreciate the fact that Dr. Davis is ready, and has the successful track record, to fully explain your options and take care of your dental needs. He even makes his personal cell phone number available, to established patients, to ensure that he can be reached in emergencies. Contact us to become part of the Davis dental family today.

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Peoria Elite Dental Care
Peoria Elite Dental Care
Peoria Elite Dental Care

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Isabelle Reed, DDS - generaldentistry - Updated July 2026

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