I have been a customer of Irving for over 10 years, and the 25-26 heating season has been the absolute worst! I depend on propane for my heat, hot water, cooking, and emergency generator. When they installed my tanks, they assured me they would fill them when the level, which they monitor, reached 30 %. This season, I ran DRY of propane, got down to within 5% of being dry, and today I am down to 25% and they said they will bring me propane next week. I have called them, and sent them emails continuously this season, nothing seams to work. they don't seam to be paying attention. I have never had a problem like this before, but I am in my 70s, and I really do not need this worry about running out of propane in the winter! Very disappointed in this company!Currently in the process of finding a dependable provider. read more