DO NOT LIVE HERE UNLESS YOU WANT TO GET NICKEL AND DIMED. Unethical Practices and Excessive "Discretionary" Move-Out Charges.
During my time as a tenant, I paid rent on time and maintained the apartment responsibly. Upon moving out, I was hit with excessive and unjustified charges totaling over $1100, including fees for repainting and duct cleaning -- despite already paying a $250 cleaning fee at the beginning of my lease, which was never clearly outlined as "basic" only. They stated my apartment was "beyond normal wear and tear", and refused to apply the deposit towards cleaning. Essentially, they stole my $250 on top of my $350 security deposit, and are trying to bill me for the remaining $800.
They claimed pet odor required deep duct sanitization, but I had the air filters regularly replaced by maintenance -- the last time being a week before I moved out. I was not provided with detailed invoices for many of the charges, and they ignored my repeated requests for clarification, including what their standards are for "normal wear and tear." They also replaced basic carpet with low-quality material, then blamed "irreparable damage" without providing evidence beyond vague photos.
This is the same management that once threatened eviction over a dog DNA "match" last year without camera proof. It's a pattern of intimidation and arbitrary charges to take more money from tenants on their way out. This is based on saliva samples and not the actual stool itself. If you decide to live here, be warned about submitting to Poo Prints.
You are not just paying rent here -- you're paying for their discretion and total lack of transparency. I felt powerless throughout the process and was treated like a second-class citizen by corporate. Be cautious and document everything if you choose to live here.
I already filed a complaint to the BBB. I hope that more people become aware and decide to spend their money elsewhere. read more