Unfortunately, I had a terrible experience with this company. Jeannete seemed very nice on the…read morephone when I called to schedule a ride from Traverse City to Boyne for a wedding. I called her again 3 days before the trip to re-confirm the details which she did. When we arrived at the airport for a ride, she said she didn't have me on her schedule. She offered to come get us, but she was an hour and a half away - leaving us stranded at the airport looking for another ride. A few days later, I reluctantly called her to confirm our ride back to Traverse City, which we had scheduled for between 10-11am. She seemed to not remember me from stranding me 3 days prior. She said she would come get me at 8am instead of our agreed upon time. When I told her that wouldn't work and that I would book with a different company she became upset. I told her I would probably have to book a back-up ride if I booked with her anyways since she was so unorganized and had already left us stranded once. Another guest at the wedding told me she cancelled on him too and sent him a nasty text message. No way this is a legit business that has insurance. Pay any price to use a different company!

I have never had a worse experience when it comes to customer service in my life. I would be…read moreSHOCKED if this company is a legit insured business. I called Chariot and was immediately told by the woman on the other line to text her our details as she was on the road. I sent all of our details to chariot reserving a 845 am trip from Boyne Mountain resort to Traverse city. I also asked via text if I could get a confirmation as in my past experiences that was something provided in one form or another. I did receive a text confirmation and at that point went on to enjoy celebrating a best friends wedding. After hearing a few stories from other guests about getting stranded by their car service,I reached out to chariot asking for one more confirmation about 845 am pickup...this was the night before the ride. I received one message back stating that "I already excepted a ride with another company." I immediately tried to reach out to chariot to speak on the phone instead of text and my calls or texts no longer went through Which leads me to believe I was blocked. My fiancé and I then were tasked with calling every company we can in every nearby city (with 8 hours to spare) to see if we could still catch the only flight out that day. I was lucky enough to find an amazing company who drove us down . Long story short is NEVER rely on chariot, especially if you are not from around there. Update - adding one more friendly message I received from this "professional business owner"

Tim responded quickly. Stayed in communication up to the time of late airport pickup. Ride clean…read moreand neat. Helped with our baggage. Sent pic so we would know who to look for

Tim is rock-solid dependable, always pleasant and driving a safe, clean and comfortable large SUV…read more He is always our go-to for rides between Suttons Bay and Traverse City!

Oma was an extremely reckless driver. My husband and I were very uncomfortable and canceled the…read moresecond trip that we had booked. She tailgated multiple people, one who ended up stopping completely in front of her to prove a point.

Oma is excellent! She is friendly and helpful. Her follow-through with texts and communication is…read moregreat...and this is especially important to us with airport runs. Highly recommend!

The owner is the rudest woman I have ever delt with. We had to push back our ride time twice…read morebecause of traffic and construction issues in getting to our hotel ( and we had 6 girls in one room to get ready in a flash once we did make it there ). They ended up charging me for all the extra time and when I called to ask what the charges were, it was services charges and agreed to waive them said that was not told to me up front when I asked about pricing. I was told to get the refund the next day. Did not receive it so I emailed and was told " you need to be patient" in a clearly rude email. When I gave it another two weeks and called, i got reemed out on the phone an told we were " nightmare" clients because we had to push back the time. I'm sorry but the attitude of this women is the reason I'm writing this review. I dont have time but I made time to put this on here. She basically went on and on about how they are so busy and dont have time for small issues like this. The driver Milan added no extra and had zero to offer. she also fell asleep in the car when we were at one of the vinyards. They got their way over priced money and we will never use them again. Dont waste your time. There are other great ride options where you dont have to deal with the shitty owners who talk to you this way!

They picked me up and it was clean and cheerful. I was very happy with the service. They helped me…read moreto get a ride to boyne mountain and back to the airport.

We didn't want to have cocktails and drive to and from dinner at Chandler's. We got a business card…read morefor the taxi from the hotel front desk. The driver came within 20 minutes and took us to our dinner spot and then picked us up promptly after we called for a ride back. He was pretty funny and we kept the number to use him again. Highly recommend!

I have to share my experience with this it is been a blessing for I called to make arrangements…read morefor an eight day trip to be picked up at 4:30 in the morning and to be picked my return at 10:45 PM in the evening. He blessed me by giving up his own profit to advise me how to use the terminal parking which made a complete difference for me because nobody wants to come out that time of night and he also advised me how to use the proper one because I have early onset Alzheimer's and I probably would've been able to find my car in the long-term policy so he told me to use the short term since I'm only going to be gone for eight days. Bless your heart and may God bless you and your family for your graciousness and

I am flying into Pellston Regional Airport (PLN) and need transportation to the Highlands. I was…read morenot aware but Dan is based in Traverse City. Dan, was exceptionally helpful in coordinating a ride even though he's two hours away from Pellston. Given his excellent attitude/helpfulness, I recommend using Dan's Airport Transportation.

Outstanding service and true professionalism! Sunset Premier…read moreShuttle went above and beyond for our family. My mom's flight was delayed by four hours, and despite the long wait, they stayed the entire time without complaint and with a great attitude. When she finally arrived, the driver was kind, patient, and reassuring--exactly what you want after a long and stressful travel day. Thank you!

My coworkers and I had a great time on our Sunset Premier Shuttle tour at the Pellston Airport…read moreAfter Hours. Mr. Fettig was the best tour driver that I have ever experienced!!! Thank you

Great, fast, reliable service. I arrived to my appointment with 10 minutes to spare. The vehicle is…read morevery nice. It's clean, smells good and has wonderful a/c. Plus the music is on point.