Charlevoix Taxi and Airport Shuttle is wonderful. We had lots of changes, logistics and timing…read moreissues, which may have been an issue for most services. However, Jack (owner and driver) remained very patient and sensed what we needed immediately. What I liked most is that Jack "read the room" (or the limo). We were all stressed and tired, trying to get someone who is very ill and disabled to the airport. Jack didn't try to make conversation or light of the situation. He helped us get our bags to the checkout counter, helped transfer our ill passenger to a wheelchair and willing to do anything else for us. I highly recommend Charlevoix Taxi and Airport Shuttle. Reasonable rates, on time and extremely professional. Do not get this confused with Charlevoix Cab. I called information and got Charlevoix Cab instead.

--Despite the paucity of taxi services in this area, I strongly recommend NOT to use this business…read more --On 8-8-13 called about 10:30 am to make a 5:00 pm timecall for 8-9-13 run to Traverse City Airport (TVC). Dispatcher, Tony, transferred me to a female (?Missy) to provide the exact address and explicit directions. I was told that the cost was a flat rate $80 (includes luggage and 2 people). --On 8-9-13 I called again in the morning and spoke with the dispatcher, Tony, to request that the time be moved up to 4:00 pm [due to flight time changes]. I again provided the address and directions. Now I was told that because I live outside the Charlevoix City limits, the fare was going to be $100. I asked why I had been informed during the first call that the fare was $80 - the female had my exact address including which was in a different town - so she had to have known it was not within the Charlevoix City limits. --I found the dispatcher to be extremely rude; he said I was rude by wanting to change the time of the run to TVC. He wanted to know what time my flight was and I said it was irrelevant. He was nasty. --As payback the dispatcher made sure that the cab was 35 minutes late. We called at 4:00 pm, 4:10 pm, and 4:20 pm - no cab. Each time dispatcher gave us totally bogus information about the location of the cab (e.g., 2.5 miles west of our location). Dispatcher threatened to not have the cab pick us up; dispatcher could not explain why we had been given the wrong fare amount. I would never believe anything this dispatcher says in the future. --The taxi driver was a real "charmer." Told us that his kids were so cute and showed us pictures and how they were sick. Some people will use any way to get a tip.

The owner is the rudest woman I have ever delt with. We had to push back our ride time twice…read morebecause of traffic and construction issues in getting to our hotel ( and we had 6 girls in one room to get ready in a flash once we did make it there ). They ended up charging me for all the extra time and when I called to ask what the charges were, it was services charges and agreed to waive them said that was not told to me up front when I asked about pricing. I was told to get the refund the next day. Did not receive it so I emailed and was told " you need to be patient" in a clearly rude email. When I gave it another two weeks and called, i got reemed out on the phone an told we were " nightmare" clients because we had to push back the time. I'm sorry but the attitude of this women is the reason I'm writing this review. I dont have time but I made time to put this on here. She basically went on and on about how they are so busy and dont have time for small issues like this. The driver Milan added no extra and had zero to offer. she also fell asleep in the car when we were at one of the vinyards. They got their way over priced money and we will never use them again. Dont waste your time. There are other great ride options where you dont have to deal with the shitty owners who talk to you this way!

They picked me up and it was clean and cheerful. I was very happy with the service. They helped me…read moreto get a ride to boyne mountain and back to the airport.

Attended a wedding at Black Lake this weekend and Mackinaw Shuttle was booked to move around the…read moreguests. The bus was prompt and well maintained and our driver, Bill, was a true professional. He was extremely friendly and welcoming and did a great job. I would recommend this company to anyone! Thanks Bill!

I'm not sure of the experience that the gentleman had reported about incurring about $500 worth of…read moreextra costs because of what he stated was Mackinaw Shuttles unwillingness to come get him and that their one driver had gone home for the day. I know every story has 2 sides, but I find it odd in his opening remarks, he admitted to missing the ferry boat to the mainland that he was required to be on in order to be on time for the Shuttle to bring him back to the Pellston Airport. If you were late, it was your fault. Mackinaw shuttle has consistently bent over backwards to get my son to and from Mackinaw City for 2 summers so he could get to and from work when we were unable to take him. Mackinaw Shuttle is a great family owned business that I have dealt with for years, and I will continue to do so without reservation. I would highly recommend them for your travel needs and any event you need transportation for in Northern Michigan. I would definitely not let one persons admitted tardiness sway your opinion to the negative.

Oma was awesome! She communicated well and provided updates as needed. I appreciated her…read moreflexibility with flight delays. She was forthcoming and reassured me by providing car and driver info ahead of time. Highly recommend. Thanks Oma!

Oma was an extremely reckless driver. My husband and I were very uncomfortable and canceled the…read moresecond trip that we had booked. She tailgated multiple people, one who ended up stopping completely in front of her to prove a point.

5 million stars!! Nothing but great reviews for this family owned shuttle company! We booked Mike…read morefor a girls trip back in the fall & he was so great! Let's play our music& even came and socialized with us at the wineries. He was so fun and I even considered booking with them for my wedding this fall! Unfortunately, it's too far away but I would book a trip with them again for sure!

There are experiences in one's life, moments that will forever be remembered and our adventure to…read moreBeaver Island will forever have a special place in my heart. This was a Michigan Bucket List adventure for us! We both love breweries and going on adventures. If I set my mind to something, trust me, I will make it happen. Last year, I found out about Beaver Island and a little brewery located on it. Of course, I had to get there! lol I shared my findings with Partner In Crime and guess what....we chartered a flight to the island with Fresh Air! Wow!!! What an amazing experience! This company was so helpful and provided us with useful information about the island. The entire experience was top notch, the pilot was very experienced, and the flight over...stunningly beautiful. Thank you Fresh Air for making our dream a reality!

Amazing experience. Can't believe if never done this before. This is one of those times where I…read morecan't even say how phenomenal my experience was. From the moment I called the great folks at this lovely airline it was the start of a chain reaction of amazing experiences. I'll be looking for excuses to fly with them again, if only all air travel were this great The owners and staff at each step from my confusion about anything Beaver Island (first visit) to scheduling, fares, parking arrangements, type of plane, weights, return travel (I wanted to take the ferry back as a part of my experience and they were so helpful in guiding me through things, genuinely great people) and even gave me many amazing suggestions and recommendations that were spot on. The entire team was friendly accommodating, had a sense of humor, and professional. The views were spectacular, the other passengers (they have great clients too, also locals, residents and regulars Likes attract Likes, right), and the pilot, despite how crazy busy they were, was enjoying himself and the gorgeous day, I can't say I blame him thanks to the folks here I have fallen in love with these little planes (they proved to me there was nothing to be nervous about, talk about a 360) and will find another excuse to take this airline around their service area. I also found out that I'm more impatient than I thought and the almost 3 hours boat ride back versus the views and thrill of the brief plane ride can't compare. They gave me 3 more hours to explore than I would've had otherwise to experience the island. I don't think I'll ever take the ferry again, I'm sold on this place and the all around experience and customer service you get.

We didn't want to have cocktails and drive to and from dinner at Chandler's. We got a business card…read morefor the taxi from the hotel front desk. The driver came within 20 minutes and took us to our dinner spot and then picked us up promptly after we called for a ride back. He was pretty funny and we kept the number to use him again. Highly recommend!

This is a cute little airport. Because it was so small it was really easy to get in and out of…read morequickly. They had a second floor with some comfortable couches.

Pellston is a small but mighty airport and such a treasure here in northern Michigan. I'd lost…read moresomething crucial that I needed for trip and arrived after the cutoff for Delta checked luggage. My heart sank as I was mid trip and really needed it. The clerk said he'd ask his supervisor. Then Rob appeared. He is an angel here on earth! Zero promises and I'd likely have to pick up my bags in Pittsburgh (since it was my fault.) With a grateful heart I boarded the plane. Hours later, my bags came off my connecting plane's conveyor belt! Yea Team Delta and Rockstar personnel at this airport!