If I could give them a zero I would. I was a customer for many years and their service was great. Then one day, my service went from $58 a month to over $300. I kept calling them and after about three months - they got back to me and said prices were rising and there was nothing they could do. They did credit me for the BOGUS charges and EXTRA containers that we never had though. However, there was something I could do - so I left their service. This was back in November 2022. Since then, I KEEP RECEIVING MONTHLY BILLS for services - that we have not used since November. I spend HOURS each month calling them to close my account and negate their bogus bills. I am assured each month that it is taken care of - but here it is - another month - and yet another bill for services. Iron Mountain - GET YOUR ACT TOGETHER. read more