With great sadness, I have to post a shocker about Irish Wolfhound.
We really liked the place but it's recently gone down the hill.
Today after a couple of previously poor experiences we decided to go back.
Service was very slow and we sat for about ten minutes before the waitress came over and took our drinks order, asked if we needed a menu, we'd already got a couple from the pile by the door.
We ordered the shrimp basket and two orders of fish and chips, a chardonnay and a soda. All of the food came out together even though the shrimp was an appetizer.
I've almost always enjoyed the food but my wife has complained a couple times as i have. So today, my fish was pretty good, i like the fries and crispy batter so i was good.
My wife on the hand felt that the fish was too greasy so she asked the server if she could send it back, she asked if she could replace it with something else, my wife asked for just some more fries.
When the bill came, it was over $60, realizing they had charged for the fish which was about 30% eaten. So I asked the server why I was being charged for it because it wasn't good and had been sent back, she told me she was told to keep the charge on and I'd have to pay for it.
I asked for the manager, who just so happens to be Amy, the owners wife, who I've known for many years. She asked what the problem was and i told her, so then she says she was sick of comping me something and it seemed like every time we came in they had to decide our bill.
Of the last three times I've been in, my fish was rock hard and completely overcooked, it was sent back and they replaced it with a steak pie. I did not pay for the fish but did pay for the pie.
Next time, I'm enjoying my steak pie and my wife screams out that there are little black bugs crawling on her fries, I saw four. They removed the food and I got the check, they then said they comp off the meal as this situation wasn't acceptable. I agreed it wasn't and wouldn't take it further if they promised to get to the root of the problem. I assumed and likely correctly that the bugs came from the lettuce.
And now today the fish is greasy.
Amy tells me that the bug thing was down to the fact that they get lettuce from a vendor who pre washes it...... what? You don't wash it again?
It was frankly the most disgusting thing I've ever seen in a Surprise restaurant and to have the good comped off seems like the very least they could do, considering i could've run off to the health department not to mention posting here.
So she doesn't seem to care about her business or customers in so far as keeping them and exclaimed as I was leaving that she couldn't stop me posting about my experience, I replied with that fact that I would post ONLY the truth, the whole truth and nothing but the truth. I told her that we would never return and that we were disgusted, especially after supporting her business for so many years. read more