My eye test went smoothly the doctor and staff very friendly and professional…read more My local FYI location in Ladysmith was booked months in advance so I had to drive to Nanaimo for this test. I'm 82. After ordering my new lenses at the Waddington location on Nov. 20th I asked that they please be sent to Ladysmith for pick up. They aggreed. As the Post Office was on strike I had to wait until Dec 17th when it was over. When I didn't get them before Christmas I called FYI. It is now Jan 4th, I have called Nanaimo once and Ladysmith twice and after being told each time they will be shipped right away, they have still not been mailed.

My sister had broken an arm off her classes. FYI on Waddington in Nanaimo installed two new…read morematching arms and wouldn't charge us for them. Great friendly and efficient service - Shayne

The owner helped me pick out the perfect pair of glasses, I'm happy with the whole product and…read moreservice, great job guys...

From the owner: Diamond Eyecare is a quality eye care and eyewear store in Nanaimo. We offer an exceptional eyewear…read moreshopping experience and provide our customers with the best possible optical advice. Take advantage of our Buy One Get One FREE offer on all prescription glasses and prescription sunglasses.

Absolutely horrible dishonest company. Called primarily looking for a new prescription for my…read morecontact lenses and also updating my glasses. I was told they could do this. Showed up for my appointment, paid $230, then an hour and a half into the appointment Dr. Olijnyk tells me that he can not in fact give me a prescription for hard contact lens. I asked him why I had just driven an hour to see him and paid $230 if he could not provide the service I was told he could provide. He gave me a rather weak, "Yeah, I could probably be better at communicating." What he should have offered is a refund since I was lied to and never would have gone to this place if they had been honest and accurate on the phone. So in the end I wasted half my day and $230 and received no contact lens prescription. Criminal.

I've always had amazing service from Dr. Mc Crodan and all of his staff. Very friendly and very…read moreefficient. I either travel to Victoria or Nanaimo for an appointment from Courtenay and they always try and accommodate my situation. During our plight with covid I have always felt very safe and comfortable going into their offices. I would definitely recommend them if you have any NeuroVisual problems. Far superior to any optometrist I have been to for my situation.

The cost is the highest in BC, way over priced. Yes lovely decor and nice staff but is it worth it?…read moreI just wanted a vision test. Go here if you don't mind pay $100+ more than other places. I have insurance and still ended up paying on top of that and with the seniors' rate after MSP.

Might be the best but also the most expensive that I found. If you have insurance no problem. Found…read moreanother reputable place for 1/3 the cost.

I wish we had access to more stars From the second I…read morecalled to make an appointment (with the most engaging Ashley) this experience was a dream . I came in with what could have been edging on a serious upcoming issue which Vik, my doctor considered very carefully as we proceeded through the process. From explanation to result I was totally at ease, understood my options and the possible outcomes, costs and his opinion. Then, Vik even suggested getting in to see the retinol specialist in the office upstairs (one of only 4 on Vancouver Island) and once he got my ok, he bolted upstairs to speak to their VERY busy office and amazingly managed to get me in that very afternoon. Their reasoning- "Oh we really like Vik and the whole team at Eye Plus" . Eye Plus is worth the drive and it's worth your eyes. Book an appt and put your mind at rest and enjoy the experience. Can't say enough. I'll probably bring them chocolates next time I drive by!

Very disappointing. I left with a full blown panic attack after being refused my mask exemption. I…read morewas not told when I called that I needed a doctor's note and according to Dr. Henry's guidelines, no note need even be presented. it is not anyone's business why I cannot wear a mask and quoting the BC CDC site: "People who cannot wear a mask or who cannot put on or remove a mask on their own are exempt. Some people cannot wear a mask for psychological, behavioural or health conditions. Some people may also need to remove their masks to communicate due to a hearing impairment. Be respectful of people who can't wear a mask." Please get educated people! I was told I could wear a bandana, which is ludicrous. I really need glasses as a lens fell out of my old ones but I won't go where I'm not welcome.

After initially posting a 1-star review for this store I was contacted by the regional manager who…read moreaddressed my concerns in a satisfactory manner. I have since updated my rating to reflect this.

Terrible customer service and very unfriendly. No greeting when I came in to browse and when I…read moresmiled at the woman working there I was met with a blank stare. This has happened to me on not one but two occasions. On my first visit I asked for assistance but I was ignored. I live downtown and would love to support this business but I will not be returning.

I have been going to Highview for well over 20 years and they are wonderful. When my family started…read moreit was Edie & John and Laura. Laura is the last remaining there, she has 2 helpers and she still does a great job. Selection, prices and speed are all amazing. After 3 visits you are like family. Outstanding!