This company has gone down hill in the last few years. We went from great service to no shows, just…read moreskimming the pool, reporting work not done, not testing water, telling us we need to add our own chemicals because they don't have any and lack of response to inquiries and request.

What ever you do stay far away from this company...had them for over a year and the basically…read moreruined behind my water fall with Discoloration due to not having the pool balanced right.....I come home one day to see my waterfall trickling dowm my back wall....I'm no pool guy but that tells me the filter is clogged...now the wonderful guy that works there is telling me it's my fault because I can control my pump with the app on my phone....before I had this company I had another guy doing my pool and never had this Problem... I have a new guy now that does pools and told me that what happened was there fault for not doing the job right seeing as they came weekly to check and service my pool....and the wonderful guy I talked to is taking no accountability for what has happened to my pool with there service... it seems like they could care less about customers.... So again stay far away from this company because they can ruin something and then turn around and say it's your fault.... They could care less about there customers so stay far away from.... There customer service is the worst I have ever encountered....and now there telling me it was like that when they took the pool over...little do they know I have veido of how my pool looked when they took it over so what there saying in the response is definitely not true saying it was like that when they started doing it....my vedio tells a difference story and I will be more then happy to show them that video....to bad they can't take accountabley for the actions....again stay far away they will say what ever they can to not stand behind there work

Called them for service. Uses answering service. They did not call back after 2 days.read more

Z has always been fantastic. Reliable, kind, and excellent quality work and an amazing value. So…read morehappy to have had chosen them several years ago. They're the only ones I'd ever recommend.

Darren is amazing. Very responsive with fair pricing and always pleasant. They converted our pool…read moreto a salt system and raised our pump. I won't use anyone else. Highly recommended.

Last Sunday I spoke to Darren regarding my need for a new pool chlorinator. I was given a…read morereasonable price. Joe came out today and replaced it for me. He was very knowledgeable and gave me great tips on pool care. He set up my equipment and instructed me on how to keep it running optimally. I would definitely recommend Aqua Masters Pool Services to anyone in need of their services. Thank you guys for being responsive, timely and doing an awesome Job. Thank you again!

In the beginning, I would've recommended them, but in the past 3 to 4 months they have gone way…read moredownhill. My pool wasn't vacuumed for at least three months after a hot day on the golf course on Sunday I jumped in the pool. I noticed there was algae growing on my walls. I also noticed that there was no smell of chlorine at all the tech was there just two days prior. I bought a test kit and behold there was no chlorine whatsoever in the pool. $1700 a year for no service no thanks

This company does not respond to phone calls and they miss appointments. Apparently they do not…read morewant to work. They should just close their doors.

Excellent service. Reliable and affordable. When there is a…read moreproblem, Jason comes out and takes care of it.

I am writing this with a heavy heart, because I don't like leaving bad reviews especially for small…read morebusinesses, but feel strongly that other consumers should be aware. I hired Express Pools to fill and service my brand-new PebbleTec pool, a project that cost me over $20,000. This was just 1.5 years ago. Since the install, Express Pools has been the only company to touch the pool. Recently, I discovered extensive scaling on not only the PebbleTec finish but also on the pool tiles, indicating this was not a product issue, but likely a maintenance failure. When I contacted the owner, he dismissed it as a PebbleTec problem, despite visible scaling on the tiles. I reviewed surveillance footage and discovered that the pool technician was often on-site for less than two minutes. This raises serious concerns about the quality and consistency of care. I was promised months ago that this would be addressed by the owner. To date, nothing has been done. As a result, I now have costly damage that is not covered under warranty. On top of that, we recently hosted my child's birthday party, and several kids left in tears with burning, bloodshot eyes. I was mortified. This company has been negligent, unresponsive, and dismissive. I hope this review spares another family from the same stress and financial loss.

We have been using Aqua Wizard as our pool techs and service guys for about 2 years. Ron, the…read moreservice and repairs tech, has been excellent. Good at trouble shooting and his work is clean and thorough. Our pool tech, Iunior, is super friendly and always does a thorough job for us. He has kept the cool very clean and clear and is always willing to answer my questions about pool maintenance. The owner, Mark, has been out a few times to "cover" for a pool tech. He is also easy to talk to and willing to give good info when I have questions. I'm very satisfied with the service that we get from Aqua Wizard.

Used this service for many years. They were always responsive and prompt. Recently moved and no…read morelonger have a pool but if I did they would still be my choice.

Incredible service by phone and in person. They went above and beyond to help me with a unique…read moresituation. Everyone I spoke to was professional and kind. Follow up was fantastic. I highly recommend!

Wow, did we hit the bulls-eye! So grateful we went with this company…read more as our pool has never been cleaner. It's also very nice to get the updates on what is going right and sometimes wrong with the pool. Communication is astute, timely & accurate. Our neighbor's signed on with them as well & just as pleased as we are. If you are looking for someone to take CARE of your pool, this IS the company to call. Hands down.

It's unfortunate I'm updating my review but over the last few months, we had to switch pool service…read morefolks. It's pollen season so pollen has entered the pool cage and into the bottom of the pool. So why was there pollen at the bottom of the pool after the cleaning? There's stains at the bottom of the pool from the pollen. As a "partner", why wouldn't Aquaserv offer a solution into this? Why does calcium still appear 3 months later after I was told it would take a few weeks to get the balance correct? This is enough for me to move on. While I would reach out to Bryan for these issues and others, he'd get back to me but not address other questions I asked him. There shouldn't be this much follow up when you hire a company to do their job.

If I could give them a zero star I would!!!! We paid $165/mo and our pool was perfect until we…read morehired Aqua Service Pool Service. Our pool became green and cloudy CONSISTENTLY. I husband got an ear infection and had to go to the dr for meds and this was a result of ALLLLL THE CHEMICALS they constantly put in our pool. Bryan, the Dir of Ops came out a few times himself and admitted to us that they put too many phosphates in our pool and it damaged our filter so they replaced it. The rept they give you ea week shows our CYA levels at '100' and it should be at 30-50 ppm!!! Because it's so high is the reason we get a lot of algae. Their report from this week also says they put in 3 chlorine tabs in our floater, and we have the box of chlorine tabs avail for their use and ours and I checked the floater the day aft they were here and it was 'empty' so no tabs were in there as they indicated on the report!!! Bryan cancelled our svc this week and blamed us for the condition of our pool water! What a joke!!!!! He said we turn off our jets 'regularly on the weekends' which is NOT true. Our svc in on Tuesdays and Bryan 'rarely' had to come to our home on a weekend!!!! So to say this is ridiculous. I told him that because we have a 'revolving door' of technicians and that they are the ones who set the timer for the jets, that when (which is rare) he is here on a weekend, if he comes early and the jets are not on is because his tech did not set the timer properly. I told him often, on any day, at 9:30 am the jets are still not on so I turn them on manually and they eventually go off on their own later in the eve and the next day I begin the same process of having to turn them on manually. Bryan also blamed our dog for being in the pool and creating the condtiion of our pool. Again, bullshit!! Our dog is a small 12 lb dog and is rarely in the pool. He goes about 4 feet in and then is directed to the stairs to exit. He only goes in the pool when my husband is in the pool. I don't go in the pool, rarely and my husband only once in a while. We were also told by our tech that there is constantly stuff floating n the air like pollen that does this to the pool. Not true. We have neighbors and their pool is perfect so the stuff in the air is not hurting their pool. Aqua, accept the blame for what you did to our pool and know that the review I am writing is one of many reviews of its kind written by others about your company.