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    Ira M Stein, MD

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    8 years ago

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    SuraMed Health Center - Pediatrician Wellington

    SuraMed Health Center - Pediatrician Wellington

    3.1(15 reviews)
    4.8 mi

    Really disappointed with how much this practice has gone downhill. All of the physicians we…read morepreviously saw have left, and now there is one new physician who, unfortunately, has left me feeling very uneasy about my child's care. During our very first visit, she suggested weaning my child with ASD off medications within minutes of meeting him and without any clear reason, when I had simply requested a refill after his prior physician was no longer there. The front desk staff and medical assistants have honestly been the only reason we stayed as long as we did--they've always been kind and helpful. However, we've reached a point where we will be transferring our children to another practice. Appointments continue to be scheduled for my children that I did not make, resulting in me having to cancel them almost weekly. I've repeatedly asked for this to stop, but it continues to happen, and it has become incredibly frustrating.

    I'm here to tell you all the truth. You can tell how scared they are of this review because of how…read moremany bots they had to use to give themselves 5 stars after my google maps review. Or maybe they just begged all their employees to help review, who aren't customers. Just my speculation. Here we go. This office used to be great until it merged with SuraMed. I just found out today that Dr. Rahman and Jackie, the two who started this practice, are now gone and it is fully ran by SuraMed. How did I find this out today? Oh I'd love to tell you. I'll also share about my reimbursements they lied about processing over a month ago. My new daughter was scheduled for her monthly appointment at 2 months. They called to say Jackie wouldn't be in last week so I asked if they could reschedule us to today with her instead and they said yes but now I understand why they were acting awkward about rescheduling then. My wife and I come in today, take AN HOUR after our scheduled appointment time to be seen by a pediatrician and who walks into the room, not Jackie! No acknowledgement of us having to be seen by someone we didn't schedule with either. He told me her and Dr, Rahmen don't work there anymore. Why they were able to call and tell me she wouldn't be available for the first appointment and then tell me I could reschedule to see her but give me another pediatrician without consulting me first is beyond me. I'm not going to let my daughter be seen by whoever you throw my way. I did my research and chose who I was comfortable with. My wife and I are also more comfortable with a woman seeing our daughter, and I didn't even have the opportunity to pick anyone else there. I wasted 3 hours of my day driving all the way to this office which isn't close by, waiting an hour to be seen past my scheduled time, and being let down with no acknowledgment or apology. I thought that would be the end of it. Before I left, I asked the front desk girl if she could check to make sure my reimbursements would be coming at the end of the month. We had trouble with Medicaid coming in when our daughter was born, but we got it fixed. Before then we paid out of pocket, but the insurance is able to pay for those visits so we can get our money back. Last month they said it's in the system and they'd make sure we get our reimbursements. The front desk lady this time said she had nothing to do with it and we had to call billing. So, I call billing to check, and guess who sees absolutely nothing about us requesting a claim to be reimbursed! The billing lady JUST put in our claim so we are hopefully seeing all that money back this month as we were supposed to. If I hadn't checked, those liars would have never had any claim to fulfill and kept my money despite having the insurance to get it from. I have been livid all day thinking about how much these people went from giving me lots of hope to being as let down as possible. UPDATE: It took a month and a half to get my reimbursements through. I called at the end of the month like they said and their response was that it'd take another 7-10 business to receive my money! That's 9-14 real days! I didn't think it could get worse but there they go again with the half truths. I was completely under the impression I'd receive it at the end of the month but they only begin processing then. What a joke! I will never return here again. I will never give you the opportunity to waste my time and take my peace of mind. This place is far below 3.5 stars. Look at the reviews for the past year all 1 star thanks to SuraMed. Only a single good one thanks to Dr. Rahmen and Jackie. Reminder, they're gone! (It's now 4 stars thanks to the onslaught attempt to bury my review specifically!) I see you replying to other reviews. Don't you dare bother with me. Do better or close your doors.

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    SuraMed Health Center - Pediatrician Wellington
    SuraMed Health Center - Pediatrician Wellington

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    Melissa S Singer, MD, MPH, FAAP

    Melissa S Singer, MD, MPH, FAAP

    3.0(2 reviews)
    0.2 mi

    My was treated by Dr. Singer, she is the best. Highly recommend her and her staff is fantastic!!!!read more

    My 16 year old has not attended brick and mortar school for three years because of severe lethargy…read moreher doctor has linked to blood loss and severely low iron. Beautiful! Now that we figured it out, we received a scrip to have an iron infusion to help her progress and were treated so poorly by Dr. Singer and her reception team we will not be back. Note, we did not receive said iron infusion. Where to begin? First, her team let three weeks pass without returning my call to request an appointment. In a last ditch effort, I called again and got something scheduled. We were turned away when we first arrived for something that could easily be solved with paperwork. If it weren't for my mom's quick thinking, we would have had to make another 45 minute drive to the office. I think the only intelligence and kindness came from the intern. Dr. Singer was condescending to my daughter, making comments like, "you're the teenager, I'm sure you can look it up on your phone" and reduced my daughter's serious ailments to her poor diet (this is not the cause of her anemia). No bedside manner, no sympathy or compassion. My mother asked if she would be receiving instructions for her and Dr. Singer replied, "What don't you get?" before looking at my daughter and telling her she'd better take notes for her grandmother, implying my mother is senile. I can't decide if I'm more baffled that she didn't follow the scrip she was given to give my child iron (remember, her iron is so low she hasn't attended brick and mortar school consistently for three years), the ageism she spewed at my 16 year old daughter and 70 year old mother, or that she charged me a $50 copay to basically pat us on the head and recommend supplements. We were there because the supplements didn't work. Never again. I guess since my daughter doesn't appear sick enough she's an easy target. Rude, flippant, unprofessional. Tell your friends.

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    Melissa S Singer, MD, MPH, FAAP

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    Ira M Stein, MD - earnosethroat - Updated July 2026

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