Well......this company surpass everything. Following my e-mail to them complaining that they never bothered to turn up at up my property, I received this charming answer and I quote "I realise that you are self employed (don't quite know what that has to do with anything?) and think it maybe a worthwhile cause to contact us and make these comments and I thank you for that. However the point you seem to be missing is that all customers are not necessarily all DESIRABLE TO A PARTICULAR BUSINESS!" Charming, especially as the guy has never met me! to continue:
"It is quite often the case that certain suppliers just don't get on with certain customers" ( again a total mystery as we had NEVER MET). As in everyday life when acquaintances and friendships are forged (or aren't). We are friendly but we try to be AS EFFICIENT AS WE CAN. But we are not so mercenary that we profess to bond with all our customers and we quite often get calls for jobs we WE DON'T PARTICULARLY WANT TO DO or are unable to do or, AS TECHNICAL SPECIALISTS, may feel a job is "too small". Being a company that offers free quotations and quire often a free callout service, we have to SOMETIMES PICK OUR CUSTOMERS. I understand that your were advised over the phone and a mutually convenient appointment could not be arranged.
THIS IS A TOTAL LIE. An appointment WAS arranged at a convenient time for both parties.
to continue:
"we do however value all our customers and WELCOME COMMECTS AND SUGGESTIONS. So thank you for your input. I am sorry that we did not hit it off on this occasion and not build a business relationship".
That e-mail is word for word.
I responded saying that no one ever bothered to even turn up how did they ascertain that I was "undesirable" or that my job was "too small". and if either of those points were the issue would it not at least be a matter of courtesy to at the very least inform the customer.
I then added that I found the comments most unprofessional and offensive and felt that the magazine who accepted their advert would also find their reply and customer service very interesting.
This resulted in them rteplying calling me a DERANGED WOMAN.
ASTOUNDING!
Please please be wary of this company, when you dare to complain they resort to insults. I am extremely glad that I did not need to use them for any actual work in the end, as heaven help you if you need to complain about this. The insults thrown at me were just because I dared to complain that they do not arrive at arrenged appointments. And you do need to make quite sureat the outset when calling to arrange an appointment that your job is considered "big enough" for them and that they consider you to be "desirable". In other words that they can make as much money out of you as possible.
Actually I can undertstand that to a point, all businesses need to make money; but surely the easiest way to keep everyone happy is to keep them informed of your business practice and ethos.
BE VERY AWARE! read more
