I have been a patient for years had my children. called with a SIMPLE question. no call back…read more called to ask if they could call me back Chanta was rude very rude. hung up said we couldn't talk to the Office Manager. she said it doesn't work that way. Really rude. Called back by someone else she doesn't want to address the problem. it was a question UNBELIEVABLE. Never got to talk to someone in charge. I will go somewhere else. Don't go here!

I was sent to the downtown location for a 3 hour glucose test and a follow up appointment. The…read morelocation is very easy to find, right on Mercy campus near the Iowa Orthopedic building. The front desk staff was super helpful and making my appointment and checking in was easy! They made sure I knew what to expect and knew where everything was since I had never been to this office before. The lab staff was great and made the experience a bit more comfortable and easy (even though lab work is never fun) they made it bearable. They made sure to go over what to expect with the testing. Dr. Turner was awesome! She listened to all my concerns and made me feel at ease!! She has great bed side manner! Overall both the Ankeny and Downtown locations have been fantastic to work with throughout my pregnancy and I look forward to continuing to work with them!

Avoid mercy at all costs. These Drs repeatedly Lied to me about results of xrays and diagnosis for…read moreyears even though in drs notes and in imaging. Dr mitchel also lied on phone answering my questions again just recently last Thursday even when i asked specific questions about past images if xrays etc and said nothing there... well i looked myself he lied its been diagnosed for years and hes been lying and not treating me and they've told me im too young repeatedly be in pain still now for over 10 plus years as im seeking honest help with no help or pain relief from mercy just lies and shady billing since theyre doing labs and imaging and lying about results so you do more imaging. I have alll the proof its in my med records. They also refuse relief for the excruciating pain. Im in excruciating pain daily, im a huge fall risk at this point, i cant walk many days from pain and bones crumbling and osteo arthritis its caused all due to malpractice ignoring me, my pain etc. This Sounds like a great opportunity to consult an attorney instead of a dr, they might actually help me walk again and not be a fall hazard, maybe ill be able to do normal daily functions again if i join a different medical group that doesn't lie to their patients because lazy or to increase billing and do additional tests for more money. The place is a scam and will not help you and if anything tells u to go to ER for help which is not what the ER is for when i been seeking help for 15 plus yrs and records to prove it. Dr mitchel lying and not doing his job has also cost me several hundred thousand if not millions over 10 to 15 years in lost ability to work and a liability case dr mitchel tossed because of not doing proper care or testsand handling my case properly and claiming im fine refusing to bleieve me because hes a younh dr that said i cant hurt that much and now i cant walk thanks to mercy and dr mitchel and other drs who been involved Now because brandon mitchel has lied and not treated me properly for my condition and refused any pain medication like was previously prescribed in pain management before pain dr got caught for fraud like mercy is about too ican hardly walk most days and in excruciating pain and will have to have knee and hip surgeries probably to get staryed and who knows aboyt my back now that im with different drs that havent lied to me yet. brandon mitchell and every other dr in my med records whos been lying because im only 34 now or theyre frauding insurance needs to stop and they deserve to lose their license to practice medicine anywhere. Dr morgan is a hack job ent also and ill never smell again, breathe properly or taste food because of his hack job of a sinus surgery. Avoid mercy theres a reason all the good drs leave mercy mercy is garbage.