The staff at this location is very unprofessional and does not know what they are doing. The…read morereceptionists talk about patients when they are in the waiting room. A radiology tech did not have a clue what she was doing. Had several films taken at various times and the tech had no clue what she was taking a picture of. Never informed me what they were concerned about either. I had to ask. I was in the Iowa Clinic Medical Imaging for over 30 minutes being called back in because the proper angles were not taken. Poor staff. The Iowa Clinic needs to get rid of the staff at this location. I was also told by a friend that she had gone to the West Des Moines Medical Imaging office and they didn't know what they were doing either. I will definitely go to another radiology clinic the next time.

Dr. Craig has offices with Iowa Arthritis and Osteoporosis Center. The Center has nearly everything…read moreyou could hope for as a patient. Including, but not limited to on site infusion center, fully staffed laboratory, pain management services, radiology, bone density scanner, a variety of ultrasound options, you name it! The list just keeps going on! Very friendly and professional office staff. Dr. Craig is extremely competent and caring. He takes the time to examine you each time you come in for an appointment and both explains and makes sure you are comfortable with your treatment plan. I highly recommend him to anyone suffering with auto-immune issues!

Iowa Radiology is a very efficient operation. I was in and out within 15-20 minutes. As a…read moreconsumer I am very appreciative of the speed and professionalism of the entire team! The location is very easy to find and there is ample parking next to building. They definitely have the service model perfected! Kudos to Iowa Radiology! If you need to use these services I would recommend Iowa Radiology.

Ample parking just outside the front door. Check-in process was a breeze, and I no more than sat…read moredown and was called back for my exam. Shelby was the Technician for my MRI, and I could not have been more concerned going in. She made me feel comfortable, and explained the process. GREAT job Shelby, and great job Iowa Radiology.

The only complaint I have is the overhead buzzing noise that gave me a horrible hedache while being…read moretreated in the ER here. It was apparently the intercom system and lasted MOST of 3 hours. I don't see how the workers there tolerate that for that long! Clean place. Great staff. Family friendly. I got taken back to a room fairly fast. Lot parking. Marcy'sDinerTantrumScale 1/5- NoScreamingKids, but a horrible intercom noise that was close to a 10/10 scape for loudness!

My entire experience with the unity point general surgery clinic on Pennsylvania Ave was best in…read moreclass but I want to take the time to recognize BrendavE. Who works at the front desk as she was an answer to my prayers and absolutely the BEST I've ever had the pleasure of dealing with at any medical facility my entire life. I know Brenda would say she was just doing her job but she did her job with class, kindness, and grace because she chose to treat me like that and I'm both thankful and grateful to her and unity point general surgery for taking great care of me. May god bless you all! Sincerely, Andrea Daughdrill

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

Unacceptable standard of care for emergency post-surgical issues. I called Broadlawns Dental Clinic…read moreat 8:13 AM seeking an urgent emergency triage evaluation for my minor son, who was suffering from severe post-surgical pain. Staff member Leslie initially tried to push us away, even after I explained that returning to the original surgical clinic was a clear conflict of interest due to their poor, unprepared work. She then vaguely stated they would "try to fit him in" and hung up the phone with no confirmation, leaving us with zero plan for a minor child in acute distress. Denying clear emergency triage and dismissively hanging up on a parent of a pediatric Medicaid patient is egregious.

My mother was transported by ambulance to Methodist Hospital early this morning with extremely high…read moreblood pressure, dizziness, and chest pain. She has a significant cardiac history, including a double bypass and heart valve replacement. Despite repeatedly informing staff of her symptoms and medical history, she remained in the waiting room for more than 8 hours, until she eventually left without receiving care. During the 8 hours that she sat in the waiting room her concerns were dismissed rather than taken seriously. Most troubling, a nurse stated to her that patients often "abuse ambulance services" and indicated that my mother was not a priority. While we understand that emergency departments must triage patients based on severity, it is difficult to understand how a patient presenting with chest pain and a complex cardiac history could wait so long without care. This post is not intended to criticize individual caregivers. It is intended to raise concerns about the patient experience in the ER and to seek a better care experience for patients. My hope is that Methodist Hospital will review this incident and ensure that patients with serious cardiac histories and concerning symptoms receive timely assessment and care. Plain and simple, what happened today at Methodist Hospital was bad care, and a patient considered as a number versus a person in need of help. We can do better.

My mom died when she was 100. The morning of her death, 9/22, she was talking - alert and…read moreoriented, it was charted. My mom's daughter-in-law was with her. They were just chatting. My mom had a pain score of 3/10, according to the medical record. Instead of giving her Tylenol for her arthritis pain, she was given Dilaudid 2 mg and Ativan 0.5 mg at 938 AM. At 10:30 AM it was charted she was sleeping but easily arousable. At 11:30 when I was present, she was unresponsive to any stimuli. Her 92 year old brother and sister-in-law from Duluth came to visit about 4:30. She never awaken and died that evening at 11:25 PM. There is a Black Box Warning against giving these two drug categories together. They can cause respiratory depression, coma and death. This occurred at Methodist Medical Center, Des Moines. These people we trusted to protect her, gave her drugs that most probably killed her. I said to my mom "see you in the morning" when I left the night before. I failed to anticipate the danger my mom was in from her caregivers. My mom had her daughter, (me - an RN) and her daughter-in-law, visiting much of the time. Still, she died from an error. Someone had to prescribe it - a physician, NP or PA. Someone had to fill it - a pharmacist, and someone had to decide that a 100 year old with wacky liver function tests that had a pain score of only 3, needed Dilaudid and Ativan. Twice I have contacted the hospital. I didn't hear anything after the first complaint. After the second complaint, two nurses called on two different days. I have received no contact information, no follow-up, no apology, no explanation. There is an Iowa law called the Candor Law. The hospital and the Iowa Clinic could invoke this. But they haven't. My mom was pretty special to everyone who knew her. She lived independently, she did her own cooking and chores, she and I went out for lunch 2-3 times/week. She was engaged with the world. She did not deserve this. I was with her while she was dying. She was choking on her secretions. I don't know why these drugs were ordered; I don't know why they were given. Whatever reason, she was alert and oriented at 938 AM and unresponsive 2 hours later and dead that evening.