I recently experienced an unexpected tragedy in my family. While traveling for work in Iowa my brother passed away in a vehicle accident. He was 2 1/2 hrs from home. I chose Iowa Cremation to assist with my needs. The 2 directors I spoke with over the phone were very kind and helpful; and when you are still in shock and maneuvering through all that needs to be done, that kindness certainly goes a very long way. Since I live out of state, everything needed to be handled via phone and email. They sent me the documents that needed to be signed via email. Later, when I received an itemized statement in the mail, it was then I saw a charge for "non-members" of $650. This, I then learned, was for ones that had NOT made 'pre-need' arrangements with them. I did see later, upon my closer examination of the many pages of documents that had been emailed to me to sign; that there was indeed a charge included of $650 for 'non-members'. Unfortunately, I had failed to look at that closely enough upon signing. I never imagined there would be a charge for something like that. I certainly now feel it a bit unfair to charge a 'penalty' (my viewpoint) for not being a member; especially since my brother did not even live in that state, and would not have had a 'pre-need' membership with them. This was, of course, an oversight on my behalf for not examining the documents closely enough at time of signing. I am writing to share my experience with others who may find themselves in a similar situation so that they may not be blind-sided by this 'non-membership' charge. read more