Absolutely unacceptable experience. I found a hair in my food and called the restaurant to report…read morethe issue, but the staff member who answered, Nodia, became incredibly argumentative, rude, and aggressive. I have recorded the phone call as proof of their hostile customer service. Furthermore, I witnessed the chef using their bare hands to pick something out of the curry before serving it to customers. The lack of basic hygiene and the appalling customer service make it impossible to recommend this place. Avoid at all costs.

Super happy to see a menu that clearly lists gluten free and dairy free options. Makes it so much…read moreeasier for me when ordering. We arrived around noon on a Wednesday and were the first customers there. Dining room was comfortable with lots of tables and chairs. Our server was pleasant and efficient. They have a nice sized menu with lots of options. Our food came out pretty quick and it was pretty tasty. We ate at several Indian restaurants on our trip to BCand when we asked the servers about spice levels - - they stated that food isn't very spicy there so order spicy. We did and it was just right.

Found this place by accident while driving up the coast. Haven't had Indian in years so we gave it…read morea shot. Both dishes were incredible, awesome taste, and great service!

Was expecting something different…read more Water was brought in a tall glass, but without ice and it was lukewarm. The calamari was pricey and average. It Tasted fine. Came with two sauces. Service was otherwise good. Music was suitable. The vegtable samosa was good. I was wished a good day. ( Most of the menu items had an upward price change in bold felt pen )

After our hotel restaurant let us down ten times too many we looked around Nanaimo for a new local…read moregem. I am so so glad we did!!! I cannot comment on atmosphere because we got everything to go, but the food we had was sensational! We ordered the Mattar Paneer and the Veggie Samosas side rice and three sides of Spinach Naan. Oh man so delicious!!! My partner had to order another Mattar Paneer, veggie samosas and the spinach's naan because we NEEDED MORE! Thank goodness for skip the dishes we didn't have to walk over again to avoid embarrassment :D We will 100% go back next time in town. HIGHLY RECOMMEND!!!

Food was delicious. Waitress was friendly. I had my spice level "Indian Spice" and it was pretty…read morehot. Would recommend!

We have always enjoyed our suppers at Gateway! Excellent food, friendly service and great ambiance…read more Tonight we started with the mixed veg platter - delicious! Next up was a classic chicken vindaloo and mixed veg curry with rice, mango chutney and excellent naan bread. We go back often!

Waited there for a long time and no one served us. We left!!!! No wonder they have so many poor…read morereviews.

The Indian food served at this restaurant is excellent. The rich flavours of each of the dishes we…read moreordered were wonderful. The beautifully seasoned curries were cooked to perfection. Tonight we enjoyed delicious butter chicken cooked in the tandoor, beef cooked in a creamy coconut curry, and lamb slow cooked in curry with aromatic spices. Our sides were basmati rice and their wonderful spinach and paneer naan. We highly recommend this cozy restaurant and their friendly service and look forward to our next visit.

Excellent food. Friendly service…read more Express takeout combos are excellent and usually ready in 15-20 min.

Ambience was great. The service from the waitresses was very personal and amazing. Food was…read moreexcellent taste. I'll come again if I pass that route. The fish in banana leaf is a speciality

Excellent server. This was the best Indian food I have ever had in my life. End of storyread more

Been here a couple times and we always order the fish pakora and butter chicken with rice and naan…read more We chose mild which didn't have any spice so I think medium will be better. The garlic naan bread is recommended! Each curry comes with a good portion of rice or naan. I like how they play Kpop in here. Will try the traditional butter chicken instead of the classic next time. We found it very creamy. There are only six tables here so come early or get take out.

We love the food! It's our go to take out place when visiting the Cowichan valley. I'd recommend…read moreordering online or by phone, to avoid a long wait for pick up. The place is nothing special as far as dining in experience. You can be in your construction clothes and be comfortable to eat there. Food it good.

Without a doubt the very best Indian cuisine in Nanaimo and Duncan …read more Friendly staff nice accommodations help also making the whole experience pleasant . Affordable as well. Highly recommend it !!!!