After reading SO many bad reviews, I immediately called to cancel my service and the appointment I had scheduled to have an Intoxalock device installed. The agent told me I'd receive a call the next day and I never heard from anyone. Then I received an email that I was charged a $50 no show fee... not only for an appointment that I cancelled but one that was on A DAY THAT HADN'T EVEN COME YET. The appointment was on a Friday and I was charged the Wednesday prior after cancelling on Tuesday. The company number brings you to representatives who can't even help you and just tell you they'll transfer you to their customer service department. Sure, they can charge you when you set up the service but when it comes to refunds and other financial issues they can't do that for you. I will say though that the initial representatives I spoke with -- Lorena and Kim -- were very kind and helpful. I spent a good 5-10 minutes on hold but finally got through. I genuinely don't blame the agents/reps because they seemed as bothered and confused as I was but almost like it wasn't surprising. Something fishy is up with this company. It took the customer service rep (James) an oddly long amount of time just to review my information just for him to further transfer me to ANOTHER department. I think they expect and hope that people will hang up if left on hold long enough but I did not. Their online contact form doesn't even work either. They dodge conflict and disputes at all costs, pun intended. Long story short (and an hour on the phone for a simple charge dispute without actually speaking to someone who was able to help me), I finally spoke with someone who told me that they charge the No Show fee if you cancel the appointment. I said I would pay to have the equipment shipped back and asked to be refunded the remaining balance. The first agent told me that'd be fine then the next one said no. Told them to keep their $50 and remove my payment information immediately because I don't trust them. She even had the nerve to say to me "I can email you the lease contract with this policy stated in it if you'd like". I said "I didn't sign any contract or lease so that's irrelevant". Insanely incompetent customer service, shady company, money vultures, trapping and scamming policies they don't tell you about until after the issue occurs. Update: I just received a call today Friday 7/8, the day my appointment was scheduled that I cancelled, from the facility that was supposed to install the device, telling me I missed my appointment. So on top of everything else mentioned above, IntoxaLock did not even cancel my appointment despite my request to do so and their confirmation that they did cancel it. I wish I was surprised. read more

Horrible customer service the tube you're supposed to blow into comes loose.I was locked because it went off while I was driving on the freeway.The mouth piece fell onto the floor and I was not able to get to it safely.I told the customer service agent this and I was told that I should have tired to pick it up off the floor.So I asked if I should risk getting into a collision to do so I was told yes.Another time it went off the car was at the mechanic's and had the tires off.I was told to have it towed to the service center.I asked how that was possible with the tires off.I was told to figure it out.The customer service agents have horrible English and many times I have a hard time understanding what they are saying.When I ask to be transferred to a supervisor I am asked why.It should be my right to ask to speak to a supervisor.I recommend to all potential customers of the company find some other company because this one is horrible.It's like a scam to keep getting money from you from lock ours that are beyond our control. read more

Horrible customer service. I was not able to drive for a month due to having surgery so I missed my calibration date. So I call customer service and get into it with this Indian lady who hardly spoke any English. When asked to transfer me to somebody who spoke better English her response was "I Am speaking English" "I don't have an accent". Basically they told me it's my problem there's nothing that could've been done to prevent a lockout. Their equipment is faulty, customer service is horrible, and their app interface is ridiculous. read more

Horrible company, zero customer service, 100% scam!!! P not use them. Over $400 in fees firs month. They are extortionists, the unit asked for a test for unlocking the door and they will NOT WORK WITH YOU. fee after fee after fee. I'm calling an attorney, I've had enough. They will fax you on items that cannot be legally taxed, they charge fees for any and everything. BEWARE, they are Thieves preying on people who are backed up against a wall. read more

This company does not care about customer satisfactuon. my vehicle has been in the shop 6 weeks due to a wreck i was not at fault for, having this device has complicated the shops work and more than doubled the amount of shop time this has taken. Intoxalock claims they have no remote access to their devices to be able to put the device in a maintenance mode. this has complicated the work on my vehicle AND costed me extra money .. this is ridiculous. read more

I HATE INTOXALOCK!!! Always in a lockout which last for 5 days is $75 paying yhem hundreds of dollars every damn month....just a rip off!!!!Absolutely NO customer service!!! Please I beg of you DO NOT come here for an interlock they are the worst!!!! read more

I truly wish I had read the reviews before I used this company. Now I feel grateful that I am not having as many issues as some people have had but Intoxalock is charging me monthly fees for a black case for the unit which I don't need and roadside assistance which I don't need. I literally never drive the car because of the unit going off causing safety hazards driving down the interstate having to retest constantly. It sits in my garage and I am still getting charges added to my bill and I have sent emails, chatted with an agent and forget about getting someone on the phone. You are just stuck paying whatever they tell you in order to be in compliance with the court order and they are literally doing whatever they want to. NEVER USE THIS COMPANY. I HOPE YOU ARE SMARTER THAN I WAS AND READ THE REVIEWS BEFORE USING THIS PRODUCT. read more

After spending almost every penny I had installing the device intoxolock called me a week later and told me that they had installed the wrong device. Also expected me to pay the $300 for uninstalation and reinstall of the correct device not happy at all. I should have read the reveiws first. read more

On 08/14/2019 at 1:00pm (pacific time) I brought my 2016 Volvo XC90 in for a scheduled appointment to have an IID (Interlock Ignition Device) installed as mandated by the State of California. I made the appointment through Intoxalock (customer ID 899430) and your business is one of intoxalock's chosen installers. What was supposed to be a 2-3 hour job turned into one in excess of 29 hours and the result was my car inoperable for over 8 weeks and repairing it at an initial cost of $5279 for a new electrical harness to be built by Volvo Sweden. The build will take 5-8 weeks and in the meantime I have had to rent a car initially for $350 a week but I have downgraded and switched rental companies and now pay only $179 a week. Due to your insistence on installing the IID without the proper schematics for the electrical system and your unqualified installers. You broke/ cut over 10 wires (approximately) (having nothing to do with what you were supposed to be installing) you drilled holes and tore out insulation. Instead of acting like a professional and saying you will not work on the car since you do not have the electrical map/ schematics to the car, you went ahead blindly cutting and pulling out wires to your hearts content. I am forced to recoup cost from you. The car is still at Volvo San Diego and will be there for at least another month, costs could increase and monetary costs quoted in this demand letter are preliminary and could rise substantially as once harness is installed then we see what other systems were affected. Everything has been documented meticulously with photos, receipts and emails and expert witness statements. Intoxalock stated they would not be paying for my rentals during this period as per in their contract THAT I NEVER SIGNED and might I emphasize might pay to fix vehicle. Since you and Intoxalock are one and the same regarding this matter you must also be held liable, actually more liable than Intoxalock because you had choices to make that could of avoided all this and you physically worked on the car. Again I stress costs will rise as we have another 5-8 weeks to wait for part to arrive then 20 hours of manual labor to install it. I hope you do the right thing and accept responsibility for your actions read more

They will F&*# you every chance they get. You are already in a bad position. Dont let these devils take further advantage. I had to deal with them for 3 years. Find another local company. read more

The worse service I'll ever recommend, if you like spending money on stupid fees here's the place. They overcharge for everything...

The incorrect license number was listed on my installation certificate causing me to waste a trip to the DMW as well as delayed getting my license by several days and resulting in an additional trip to the DMV. Also I had more than a 20 minute wait to speak to a customer service representative. read more

For the love of God, run. Find ANY interlock supplier but this one. Getting set up is easy! There are gobs of representatives ready to assist with that but have fun talking to an actual human if you ever have an issue in future. On the off chance you DO make contact with (lol) "intelligent" life, you will receive a one-size-fits-all resolution to your problem that, 9 times out of 10, will involve you paying some obscene fee. And yes, you will have 10 or more issues if you decide to use Intoxalock. Hop on to any thread about this company and you will see post after post about car batteries, new and old, being drained after installing their system. A dead battery results in a "Violation 40 lockout", which goes on your report as tampering with your device. If you, like me, live in a state that prohibits a remote reset of your device, you must visit your service station with 7 days and pay $75 to for a reset or they will disable your vehicle and you will have to have it towed. After nearly 3 years of using Intoxalock, I am convinced that they, for some reason, want even the most well intentioned people to struggle and/or fail to remain compliant and repay their debt to society. read more

0 stars. I plead guilty to a dui after blowing a 0.00. It seemed cheaper then paying my ridiculously expensive attorney that turns out I couldn't afford. I thought I'd just lose my lisc for 90 days and pay a fine. I had no idea the DOL has its own consequences. Intoxilock sent the wrong unit to the wrong install location approx 143 miles from my scheduled install. 3 times ina row. So I'd pay a friend to follow another friend in my car on a 90 mile road trip just to be told "we have your appointment and work order, but no device...... I was promised a $100 rebate at installation (never happened) I had payed for the first months rental in November of 2020........ the state couldn't figure out how I was charged with a dui after seeing the breath and blood tests. So it took them forever to complete my ADIS assessment. So I stressed to my agent how important it was to get it installed by the 1st of June. Just got it installed on the 9th.... after 3 lost units. So the dol has tripled the length of time I have to have this in. And that 10/2020 payment has disappeared. Thanks Stan at extension 236 and Jim at extension 326 for costing me thousands of extra dollars after being out of work for almost 9 months (I live in a rural area, we have no busses) a Uber to work and back would cost approx $130 a day..... read more

Intoxalock Ignition Interlock - 0.000 - Interlock Systems Near Me - Antioch, California

Have been dealing with these guys since March, 2022. I have sent in the requested documentation now 4 times; each time being asked to allow up to 4 weeks for the info to be processed. Called twice today, placed on hold for greater than 30 minutes each time.. was transfered (unbeknownst to me) to Brandy, who told me process should only take 3-5 business days. Brandy did seem helpful and reliable, but considering the absolute bullshit I've been fed thus far has me incredibly doubtful and aggravated. If I could give this place 0 stars I would read more

Rude, unhelpful, overcharging @$$hu1e5.. I had Alco, and kept having lockouts. These people decided to overcharge for all kinds of stuff. I had a device protection plan that I never ordered. 25 dollars every time you calibrate.. They are thieves. read more

I hope someone reads this and will carefully take in what's going on in this shady ass industry like the DMV, EDD an the many other companies that are so willing to set us up for failure. So much head ache, heart ache and negative energy that goes in to ones body bc Intoxalock, Guardian an other establishments such as these have no backbone or genuine loyalty to their customers it's disgusting. Believe me if I could rate Intoxalock with no stars I would!! I have tried everything an anything to speak to anyone regarding assistance. Email, online chat, tried calling the ppl who installed my system.."sorry can't help You Sir," tried calling numerous times, numerous day... I finally got ahold of one fool(employee) named Pedro who heard my concerns an then quickly transferred me to customer service an was never heard from again... AND THE ONLY REASON I REACHED HIM WAS CALLING FROM ANOTHER # THAT WAS NOT MINE BC THATS HOW THEY PROGRAM YOUR ACCOUNT SO THAT YOU CAN NEVER REACH THEM BC THEY ARE GREEDY AND DONT WANT TO PAY TO HIRE MORE CUSTOMER SERVICE REPS. They are raking in thousands If not millions on our misfortunes and could care-less... especially during this pandemic. So thank U so much Pedro for Ur fine customer service You fuc!! No help whatsoever, and good luck when You schedule a non calibration maintenance on my vehicle. And be ready to pay the penalties an $40 charge every time. Intoxalock is such a joke, DO NOT waste Your time with this company or Guardian. They just want to make the sale an commission, once they reel You in Your done for. I repeat; Expect no professionalism!! read more

Intoxalock Ignition Interlock - This is just one of the times... one of the days in a row I called one of the many #'s for customer help an support - Interlock Systems Near Me - Antioch, California

Bro this is the worst company ever NIck is seriously so rude he hung up on me how about you do your job ?! Seriously trash don't use this company !!!! read more

I'm actually a mf paying customer who had this for a year in my dam car. It sucked. Yes u pay monthly. Yes u pay for calibration. That's the price for drinking n driving. But I've never had a problem with Intoxolock. I've always had good customer service. Never had a problem with my machine. Actually one time! My grandma was tying to drive my car and she made it drain my battery and have a lock out on the machine. Intoxolock didn't charge me for it and understood my situation. The new battery was my grandma's fault anyways. Not theirs. I don't know how so many people have problems with this company. Just pay your bills and dont do or try anything stupid with your machine. Period. I just closed out my account yesterday with them and everything went smoothly. I never have to call intoxolock again. It's over. read more

Warning Do not use intoxalox!!!! They trick and scam vulnerable people and more people need to know how bad of an experience I had had with intoxalox. The volume on my device I'd not loud anymore. I fought with an agent who agreed to credit the $75 fee who assured me she got the fee dropped. I check my bank and find out they took the $75 anyhow. I call them back and a different agent tells me they can not credit the $75 for simply not hearing the device go off. Please just trust me and go with anyone but intoxalox!!!! read more

called Intoxalock for my interlock device worst mistake of my life these guys are major crooks after getting the device installed my truck wouldn't start every time I called they kept saying it was my truck not the device and never wanted to try and fix the issue but once I got the device out started no problem also they like to hang up on you and not call back would not recommend doing business with these crooks negative 5 star review!!!!! read more

DO NOT USE THIS COMPANY!!! I've had the breathalyzer in my car for almost two years. I know I got myself in the situation, so I'm expecting them to not care... but their customer service was actually one of the worst I've experienced. You will be on hold for 30 minutes each time, they aren't kind nor helpful. They claim you have 24/7 access and assistance, and that's a lie. I got stranded at night for an issue with the device... something that wasn't my fault, and they left me there. There are also a million hidden fees, like so so hidden, and they just add it to your bill without telling you. When my license was suspended for three months, my car died. They charged me $75 for a lock out fee since my car had to be jumped. I wasn't upset about having it in my car, it actually helped change my life. I'm so grateful for it, but Intoxalock is a horrible company. I've talked to many people that say the same thing. I've heard Guardian is a way better company. So take it from a first time offender who had no idea what to do, don't go with these people. Baffling. read more

Worst company ever doing business with. They change their reasons,excuses, rules you can never get a straight answer. Everyone you talk to had some different answer. They over charge you and even double charge you. They are not honest. They intentionally don't send in calibration orders. Some of them straight up lie. If you ever want to get a license unrestricted don't use this company!!! read more

I wish I could give zero stars . They have the worst customer service. But it's my fault for not reading the reviews . They charge you so much fees and on top of that I keep getting into a lock out, they say it's wiring issues but has happened 5 times in less than 6 weeks. I'm starting to think they are purposely doing this to get money . Thinking about a law suit !! Don't use them I have two months left , and I can't not wait to get rid of them ! They forsure will regret messing with people ! read more

If I could give zero stars I would. WORST COMPANY EVER!!!! On the initial paperwork for the DMV they got my drivers license number wrong so I had to wait for them to mail the corrected paperwork (AFTER IT WAS INSTALLED AND I WAS BEING CHARGED). Then they MISSPELLED MY NAME!!!! Waited again for them to remail the corrected paperwork. Whenever I asked to speak with a supervisor they refused to do so, was charged an exorbitant amount on my last bill because they don't prorate and had they not messed up I wouldn't have been charged for an extra month. BUYER BEWARE, THIS COMANY JUST WANTS YOUR MONEY WITHOUT ANY CUSTOMER SERVICE AND HAS NO ETHICS. read more

There is not 24 hour customer service as advertised, and it's difficult to get a real person. Intoxalock reported a tamper violation after I informed them of vehicle maintenance and supplied supporting documentation. This resulted in my license being revoked. Then this company charged me for an early removal fee and refused to let me speak with a supervisor. Too bad there isn't an option for no stars. read more

Horrible company and will take all of your money. Their customer service reps all have different answers for everything and don't even know what they are talking about. read more

They nickel & dime you & they never answer the phone when you have questions on maintenance or lockouts. Worst company ever for customer service! read more

This company is a complete thirsty rip off. Keep all receipts!!! I volunteered to get this installed and they act like it was a crime to get it uninstalled. They charge and find any thing to charge for. Calibration, Install, uninstall is $85 plus tax. They put me in collections for money I don't owe for leaving, thinking my year was not up. read more

Start with dead battery shuts the brain of machine down and no more breathing ever 15

The single worst experience I have ever had with a product, company policies, and customer service. First let's start with the product itself. Yeah I get it I got in trouble; that's on me, but why would you then try to deter dangerous driving by putting in A machine that completely distracts the driver? This machine goes off so quietly that you have to turn down any noise including rolling up windows to be able to use it. Not to mention the 3+ minutes it takes to grab the machine, blow into properly, and then put it back, all while driving. Absolutely backwards solution to a problem. It's clear no who designs or programs their devices has ever dealt with one. Second. Company policies. Hours on the phone to set up simple things. The wait times especially for technical support is unbelievable and multiple times I've been dropped in the middle of a call or just simply left on hold. Also when you try and get the device removed, even after sending in the correct paper work, they still couldn't schedule a removal date because "the approved place wasn't picking up the phone". So the procedure is to call them, wait on hold, have them call the auto shop and schedule your appointment. Doesn't this seem totally pointless? Oh but you can't schedule an appointment yourself because intoxalock has to send in paperwork, which they can't do if the place doesn't pick up the phone. Thirdly, and mostly the main reason I'm leaving this review is because not one single person in customer support is saying the same information. I had a broken device install in my car, it malfunctions on my way to work, I call tech support to get help while this device is going off every 5 minutes threatening a lock out, on hold for 45 minutes then they drop the call, call back on hold for another 30 minutes and the only solution to fix this machine is to.... unplug it and plug it back in. Seriously!? That's the best you got!? I can't drive my car if your machine that I'm paying for doesn't work and that's your solution? Finally took matter into my own hands and got the device fix but still had to call and wait on hold to tell them it was fix at a different place then they had on file. Because of the dropped calls I had to call back many times for the same issue and I promise you I did not get two of the same answers. The customer service reps and inept and uncaring and know less about this product then anyone. Any answer you get from them is wrong and should be double checked. I wish I could rate this entire experience 0. If your charging someone for a service and product you have to do way better then this. They make a difficult situation even more stressing, time consuming, expensive, and troublesome read more

Have had nothing but problems. First thing i was charged twice what the salesperson quoted for installation Then after the device was installed I was required to electronically sign a contract. Then tons of add on fees. The device required rolling tests. Once I drove the car less than half a mile to get lunch. The device didnt have time to request a rolling test before i shut the car off. Result i was charged $84.00. For refusing a test that was never requested. More fun was had as the drive back to work took the same amount of time and another $84.00 fee I allready had take two tests to start the car all in a 15 minute trip for lunch. $168.00 lunch. read more

BS fees left and right, I gave them my postal code and they set up my install about 2hrs away from where I live at. After this intoxalock explained it was cheaper installing it at that business but then charged me 50 some dollars for a no show fee because I called the day prior to install date not knowing it was in another city although they credited a 100$ mail in rebate after this, the billing statements are a hard pill to swallow also and multiple charges of the same description in the same month often. I know the competitors would be a better option because some offer you to have the recalibration device mailed direct to your home then you just mail the old back so do your research and find 1 other than Intoxalock read more

I was fraudulently charged for the roadside assistance and extra $4 a month for 10/12 months in 2022 & 3/5 months in 2023. I tried to cancel the roadside assistance last year and was met with a complicated process so I decided to keep the assistance due to its cheap price (before being double charged) the notation on my account for ONLY monthly withdrawls was ignored. so in 2022 they withdrew $40 increments of $4 unauthorized. And in 2023 $15. Magically now when I call again and mention fraud and how long they've been taking my money cancellation was possible over the phone and will be refunded the money from this year. scheduling to put this device on my car VOLUNTARILY was easy. Taking it off was a nightmare. Then add on the additional roadside assistance fraudulently taking my money adding insult to injury also difficult to cancel initially. Try somewhere else first. Use this place as a last resort. I'll be waiting for my refund. read more

Horrible company!! Do not ever use. First their salesman lied out his a$$ about the pricing. Second you can get them removed after 6 months and they decline to tell you it's a $200 charge! read more

I just had thing installed in my car a couple days ago and I only drove the car twice to and from work. All the sudden it is now going into Violation 3 and starts counting down to lockout. Took the car to the service garage and they tell me Intoxolock said I manipulated the sysem. I know absolutely nothing about these devices not alone being able to manipulate one. Now here I am with a little over a week left with my House Arrest and am in fear of breaking probation. Absolutely cannot get ahold of a customer service rep to see what's going on...Thanks a lot Intoxolock...you suck. read more

By far the worst system I have heard of or ran I just ripped it out of my car myself because I was locked out and they wouldn't do anything about it I am a certified mechanic and I know there are better ways than cutting the ignition wire to bypass it now I have to pay money to fix their fuk up read more

great company as long as you don't need customer service. their website and app are circle jerks, their chat line is staffed by bots, and foreigners who can only provide basic answers. their phone line is also a big run around. DONT DO IT!!!! If you are silly enough to get a DWI like me, don't be silly enough to use intoxalock read more

Absolutely horrible experience! Please do not use them! Horrible customer service, horrible device- ruined the battery in my brand new car. The device has to be replaced-installed on my dime for their malfunction. They never fully reimbursed me for the tows- charged outrageous prices and charged me after I had the unit and my lease was done! Said there's nothing they can do about the fact that they took an auto-draw payment from me near the end of my lease that made me pay for the device after it was removed from my car! This last year has been pure hell dealing with them- I wouldn't wish this company and it's customer service on my own worst enemy. They employ their customer service center in India or something so the agents are really difficult to even talk to! How can you communicate about things going on here in front of me regarding state rules and regulations and driving scenarios when you're from a completely different place? Makes it very difficult to communicate your issues and find solutions. A bunch of crooks if I've ever seen it. THE WORST COMPANY I HAVE EVER DEALT WITH! read more

This a corrupt corporation! Yes, it is always best to not put yourself in the situation to not have to deal with this kind of service, but when you have to deal with a company that literally does nothing but try to screw you over it is very frustrating! I have been trying to get the device removed, and customer service is absolutely terrible. Sit on hold for atleast 20 mins to be hung up on multiple times. Every person that I have spoke to has given me a different answer. I refuse to pay over 100 bucks a month for a service that can't even be used! Now my vehicle will sit locked up untill the issue is resolved! They are literally holding our vehicle hostage. I have done what they asked, but they change the requirements everytime I call. If you ever find yourself needing this service do everything in your power to use a different business! Smart Start is available in our area! And let me add they have been amazing!!! read more