It was getting late and we had to stop somewhere to call it a night. I searched this hotel based on…read moreYelp reviews. Luckily they had a room and we get to check in right away. We used Mariott reward points which is not bad (10,000 points/day) The only downside was the room TV wasn't working. However, the Assistant Manager, Marisol gave us 2,000 points credit back which was kind of her to do. It's a newly renovated hotel. The bed was comfortable. The room and the hallway was very clean and well kept. The room has a kitchen inside. They serve continental breakfast as well.

Great location off of i-95 on our road trip. I forgot my tooth brush and they gave me a tooth brush…read moreand a little thing of toothpaste, which was great.

Stayed for one night while in town…read more The hotel seemed recently remodeled and in decent shape overall, however it wasn't overly clean. When we checked in - the night manager was very friendly and helpful. In the morning as we checked out - it wasn't as friendly. Overall, not a bad place, but also not one of the upper level Marriott Hotels I've stayed at.

Never expect a premium stay at a Fairfield Inn but this missed the mark as far as they go. Very dim…read moreroom, needs a lot more lighting. Kudos for having shower water hot enough to need to be turned down, though. Decent decor. The usual eggs and bacon and sloppy oatmeal and old bananas breakfast. Wall socket had a piece of metal broken off in it. Housekeeping didn't reset my alarm so I got woken up at 6 AM by the clock when I have 6 hours of driving ahead of me to get to a once in a lifetime event, definitely put me in the wrong mood. Despite giving my check in info in the app, no check in was done automatically and had to wait behind a huge influx of softball families to check in after 6 hours driving there. Just lots of little misses that turned what should have been a totally fine hotel that was a good value into a 30th anniversary high school reunion on way too little sleep and overall grumpiness. J.Ja

This is my second time staying at the Courtyard Marriott in Chester, Virginia, and I must say, the…read morenewly renovated property is fantastic! I stayed here about a year ago, and while the lobby looks relatively the same, the upgrades to the hallways, sleeping rooms, and decor are a huge improvement. The modern design is sleek and functional. The new carpet, furniture, and overall decor in the sleeping rooms are very upscale. I particularly appreciated the thoughtful room features, like the refrigerator with a separate freezer, a microwave, and plenty of charging options for devices. I often travel with multiple devices, and having so many accessible charging ports was a pleasant surprise. The bathroom was excellent--upscale and clean--and the bed was firm, which is exactly how I prefer it. The lighting in the room, especially the backlighting behind the TV, added a touch of sophistication to the space. The only thing that stood out as a minor issue was the new wallpaper. While it looks gorgeous, you can see some residue from the installation, which takes away slightly from the otherwise flawless renovation. Also, the elevators appear to have been left out of the updates--hopefully, they're next on the list! Lawana at the front desk provided exceptional service during check-in. Despite being busy with several guests waiting, she was calm, professional, and attentive, making the process seamless. She is an excellent representation of the kind of customer service Marriott is known for. Overall, this Courtyard Marriott has made great strides with its renovation, and I look forward to staying here again in the future

Easy check in with mobile key provided before check in. Room was modern and clean. Had two…read moreelevators with one under repair--made me feel safe. I travel past this location all the time and am sure I will stay again.

We didn't have a reservation but the staff found me a very nice, clean and comfortable room. Gabby…read morewent out of her way to find me a luggage cart. They did not have any in the foyer so she went into the elevator and went floor to floor to find one for me. Also I asked her about the two restaurants across from them and she said the Sedona tap room was open and very good and the other one was not open yet. We went to the Sedona and it was an hour wait. I was going to go somewhere else but my wife was tired of riding in the car. We waited and were seated and the food was excellent as she had stated. Thank you so much Gabby for making our visit with you so enjoyable!! Ronald Young

We had an excellent experience. The room was spacious, updated, clean, and so cozy! The staff were…read morefriendly and helpful. Breakfast was too good! Lost one star for the pool and pool area maintenance.

Stayed here with the wife during a trip south. Staff is…read moreexcellent great service. Downside is no room staff after 5pm..no extra pillows.. Also toilet seat was very loose..no way that could not be noticed by staff. Decent typical Hampton breakfast. Overall I recommend.

Place was dirty bathroom had dirt in corners and bathtub has adhesive makes it look nasty…read moreHad caulking on bathroom wall in gobs . Door flip lock was loose and the door was damaged at the lock. The ceiling had spackling no smoothing or paint Shoddy maintenance . Front entrance was stained and dirty, Eating area was dirty in corners and walls . Plastic knife holder was dirty . The place needs severe renovation

I could have given Country Inn & Suites 5 stars, but for one thing -- value; Country Inn & Suites…read moreit is over priced for this type of hotel. We were driving to see friends in DC, before continuing on to Philly, and we got a late start, UGH, and I hit that wall that has graffiti all over it that says, "I want to stop now, I want a drink, I want food, I want a bed, I do not care that we are only and hour and a half from our friend's house, I WANT TO STOP NOW." It is a wall that we as a married couple must respect in order to preserve our perfect union. So, as a highway unscheduled overnight stay, this place seemed perfect. It has a great little Mexican place next door that I will review next, and several other food choices, and it is set back off the highway a bit with an earthen embankment that deadened the highway sound, and best of all it was super clean! It is a very nice, highway side hotel. But, these hotels usually run, price wise, between about $90 and $120 bucks, before all the little regressive fees that fill state coffers disproportionately from those who can least afford it, but that is a political topic, and not the hospitality industries doing. This Country Inn & Suites was $220 before all those little fees. I think it came to just under $260 after all the fees, but I am not sure. I just remember it was too much for an, arrive late, leave early, country, rural, interstate highway, non-destination, hotel. It was too much, but not so much that you got back in the car and went to another hotel. Thanks for letting me get that off my chest. Country Inn & Suites should get 5 stars, but for value. It is super clean, the staff was nice, the room was nice, the work out room was okay and again clean, it has a tiny indoor lap pool, always cool even though I do not use hotel pools, it is a nice touch, and it would totally get 5 stars from me if it were located in the downtown of a big city, but it is over priced for this type of hotel.

I would not come here again. Front desk service was fine, the room and hotel in general don't…read moredeserve the 8.2 on hotels.com. Issues with the room, door sticks to the point I had to hit it with a shoulder to open the door, the automatic door lock wouldn't disengage when the card was inserted, the floor was wet from humidity, smelled like mildew, a/c sort of worked, the hair dryer didn't work, the tv didn't work, and lastly the bathroom sink drained slowly. Too many things lined up for one room to not be common through the whole hotel.

The hotel itself is alright but Jonathan's hospitality was exceptional. He was super responsive,…read morefriendly, and efficient.

Bugs in the bathroom, broken toilet seat, no water in the toilet could not flush it. Terrible ,…read moreuncaring staff, dirty, bugs and more. Manager has an attitude could care less about any issues. Never wer told we are sorry. Contacted corporate office, was told someone would get back to me within 24 hours. After a week I am still waiting. I would avoid this hotel at all cost...

Two nights here were pretty good My first night had a noisy…read moreneighbor in the adjacent room. Calling the front desk at 1am I ask what could be done and in maybe three minutes I hear the room with the noise talking to the night clerk Jason and the music is turned off allowing me a nice quiet time to sleep. Quick check in with a gift bag . Breakfast was put out for guests by a wonderful friendly lady named Geraldine That seeing me alone at my table started a conversation that made my day. I'll definitely be staying here anytime I'm in the area .

Wouldn't stay here again. Had to go to front desk twice because remote didn't work. Was told I had…read moreto program it. How would I know that or how to do that. Place definitely needs to be updated. Breakfast was ok. Staff were so so. Wasn't the worst hotel I've stayed at but definitely not the best

This is a solid 2.5 star with a round up to 3 for the polite people at the front desk. Lots of…read morelittle detail things wrong with the room, thin mattresses, and weird plumbing noises throughout the day/night. Yes, as a previous review mentioned the compressor on the fridge can be a bit loud. All that said, it was reasonably quiet and the room was very clean. For the price, it was a good choice. My room had a microwave and fridge which was nice.

Do not stay here!!! Horrible customer service. And make sure you see the price before you sign…read moreanything

This very friendly hotel is difficult to find at night: The road is winding, and the hotel posts no…read moresigns, and the access road lacks lighting. Having said that, once you arrive it's very friendly. As of February, 2025, this Holiday Inn is undergoing a prolonged (and needed) renovation. The lobby has less charm than hospital reception, but it's a work in progress. I get it. Brenda at reception made us feel so welcomed. She's great at front-of-the-house professionalism. Our room was so newly remodeled, it still smelled like fresh carpet. It was great to sick into a comfortable bed after a very long road trip!

My husband was shocked that I said I was giving this hotel two stars. The only reason this hotel…read moregets two stars are for the staff, who were easily four stars. The check in process was easy enough once you found the parking lot but things went downhill rapidly from there. The rooms are in need of a major overhaul. My husband noticed a white stain on the carpet by the bed. The bedding was dirty. There was no bedding for the pull out. The pullout had rust marks on the mattress. We asked for bedding for the pullout and were given what they had, which was oversized. We were not offered pillows. There was no housekeeping service due to their COVID protocols, yet we were charged a full rate. I asked for towels and was informed they didn't have any available at the time and to come back. The front desk clerk was incredibly nice but that's not how you run a hotel. When I asked what to do with our old towels I was told to leave them in the hallway. The hallway was filled with towels and bags of trash. It was like being on a cruise ship when something bad happens and it's about to turn to anarchy. The windows had broken seals and sweated moisture. The room smelled. We were here for a soccer tournament and everything reeked. Friends of ours who were staying here too had clothes left in the drawers from a previous guest. It was disgusting and I will never stay here again.