My boyfriend and I stayed at this hotel over Thanksgiving week 2014. At first, the pricing sounded good as it's a little lower than typical hotel pricing because it's not a major chain like Hyatt or even Super 8; they allow long-term rentals, as well. Upon arrival, I found that the rooms are as depicted in their brochure in terms of what is in them. However, the brochure is misleading in regard to the room size. The bed was uncomfortable, as were the pillows, which were flat and appeared to be made of some kind of plastic paper. I bought a pillow to compensate as just using their pillows is like having none at all. I also had to buy bath towels as they only supply you with two for the duration of your stay. As well, they only clean the rooms once per week. There is a laundry room on-site that requires that you use a loadable payment card. The problem is, the machine never allows you to purchase one... it only gives the option to reload. We had to drive to a laundromat to wash clothes after choosing this hotel because it had a laundry room.
During our visit, my wallet - which contained a key card for our room - was temporarily lost. As it was after hours, I called the attendants number on the front door. The guy who answered the phone identified himself as "Big D." As I was explaining who I was and what had happened, as well as my concerns, he asked me if I knew who he was. I was a little taken aback by the question as I didn't see the relevance. When I indicated that I had no idea who he was, he responded with, "Well, if you don't know who I am then you ain't no guest in this hotel." Disgusted, shocked, and wanting to reach through the phone and punch him in his throat, I remained calm as I informed him that I must have missed the "Big D orientation" when I checked in as his name never came up. Clearly, this man's arrogance means more to him than the welfare of his guests.
The best part of our stay was Penny, the lady at the front desk. She was very pleasant, helpful, and the light that brightened up the whole place. In fact, she is the primary reason that I am giving this hotel two stars instead of one. I would actually give it three stars if it wasn't managed by such a Big D. read more