Worst shopping experience in our whole Italy trip. Store doesn't honor refunds even though it clearly states so on the receipt!! Purchased a few items and went back to the same store in less than an hour to return what didn't Work for me. The store associate was decent when we first made the purchase but when we came back for the return she became very hostile, rude and dismissive. Saying no return accepted only exchange. We pointed out that the receipt states we can get a refund within a 30 day window. She then acted like she didn't know English when she was communicating Just Fine before and just kept telling us no. They kept our original receipt as well without us knowing- they made us leave our shopping bag with the returned items and the original receipt up front while we were forced to get the items in "exchange", during that time they removed the original receipt without us knowing until we got home and noticed! Unbelievably unprofessional and scums. read more