I have used IntExt Staging for several projects in the past and they generally do a great job. However, my most recent experience was incredibly disappointing and unprofessional. The staging for my latest listing was far below their usual standard--featuring rusted focal lamps, damaged faux trees with clipped leaves, and furniture that was completely out of scale. One of the most glaring examples of the lack of care was the "decor" in the main bathroom, which consisted of glass jars with Q-tips messily dumped in them for a bathroom shelf.
When I reached out to the owner, Matt, to resolve these quality issues, he was highly emotional and lacked the basic ability to handle professional conflict. Instead of being solution-oriented, he refused to discuss my concerns and told me that I should simply say "thank you" and accept the staging as-is. He stated that it would cost him thousands to make corrections and explicitly said he did not care who I told about the situation.
Because we could not accept the complete lack of communication and refusal to make corrections, he scheduled the staging to be removed immediately. While they did leave the home clean and in good condition upon removal, the timing put my clients and me in a terrible position in the middle of a busy spring market with a live listing. It is unfortunate that a long-standing professional relationship ended this way. I would not recommend IntExt Staging to any Realtor who expects a professional partner that stands behind their work and cares about client satisfaction. read more