Ok , so in this throw away world there are less & less actual experts . Randy is one of these special people ! Incredible knowledge , skills, & attention to EVERY detail. Went through a very special CD player I inherited from a dear friend. Made it perfect! read more

Interwest Electronics - Literally like new . Perfect functionality, so very happy ! - Electronics Repair Near Me - Salt Lake City, Utah

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Just a quick note to give a big thanks to Randy at Interwest Electronics in Murray! My 50 year old Kenwood KA-405 integrated amp had become pretty much dead. I thought it was the volume pots because I could tap the volume knob and it would sometimes come on. I sprayed contact cleaner on the volume pots and it still wouldn't play. Took it to Interwest and Randy looked it over and said it was the contacts in the source selector. He hit it with contact cleaner along with all other switches and it now works just fine. He wouldn't accept any money but I did give him some after he'd spent the time to diagnose and clean all other switch contacts. read more

Knowledgeable and helpful. Fixed my turntable after I messed it up, and now it's working great.

Once again, I sought the services of Interwest Electronics when my 26-year-old Klipsch KSW 200 subwoofer stopped working. After contacting Klipsch customer service and getting referrals to two service centers (Oregon and Texas), I learned that neither has parts for this older model. Rats. So, I reached out to Randy at Interwest...someone who I've been patronizing since 1982 with my vintage 2.1 stereo system from college. I started by contacting Randy by email and was happy to hear he was interested and started asking me a series of questions well in advance of me bringing in the amplifier plate from the subwoofer. If Randy is anything, he's responsive and communicative...and responded to my answers the same day. Through a series of back-and-forth messages, Randy convinced me to bring in the amplifier for an inspection. I did just that on Wednesday (wonderful that he's open until 7:00 PM!) and after some visual inspection, he saw nothing obvious. With that said his bench fee, although reasonable, was enough for me to decide to put that money towards a new subwoofer for my vintage 2.1 system. However, it was nice of Randy to take his time to look it over there on his bench and give me his honest opinion and service quote. I purchased a new subwoofer today to replace this relic, but I still appreciated Randy's review and brief diagnosis...as well as his timely and comprehensive responses to email communications before making the trip to his shop. Five Stars for responsiveness and customer-focused service. read more

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Very knowledgeable people, they know audio inside and out. Only downside is that they currently can't take on tape deck and turntable repairs based on their technician complement, but for electronics this is the go-to place. read more

Absolutely amazing! I brought in a 1982 Japanese boombox that was in fairly good shape cosmetically - aside from missing the volume knob, but only the radio was working when I brought it in. I know that Interwest is absolutely overwhelmed with the amount of requests for electronics repairs they get. Most of the items I've brought them are quoted a nine month turnaround. But I must've gotten lucky and the guys at Interwest Electronics quoted me a 4 week turnaround on my boombox, AND when I picked it up they had managed to track down a new volume knob for it!! Above and beyond my expectations! The unit had not only been repaired, but it had also been cleaned! Spotless and beautiful! In all of it's 1980's glory! Super super happy with the work that they put into it. read more

For decades, Interwest Electronics has been the best place in the Metro Salt Lake area to go for audio repairs. They are very knowledgeable and proficient in their craft. Their costs are not low, but you get good value for your money. But, one caveat, their work is so sought after, it's nearly impossible to get a spot on their list for repairs, for which the wait is almost a year long. But persistence can be key, and maybe, if your project is interesting enough, you just might get a spot on their schedule. If you do it will be worth the wait. read more

Guy keeps erasing my reviews. Here is the Truth. He's a pedantic, pathological liar, but worse than that he is a thief. He told me my Marantz wasn't worth fixing and that he couldn't get to it for a year. Without a diagnosis. He then offered me $250 dollars for it. Mind you this was a new old stock Marantz 4300 in new condition! With the cabinet that goes for $350 by itself. I had it repaired elsewhere for under $200, and sold it for $3,000. He knew what it was worth. He was hoping I didn't. Take down my post all you like. It will be right back up scammy McScamerton. read more

Interwest Electronics - Electronics Repair Near Me - Salt Lake City, Utah

Randy and his staff really took care of me and my 46 year old Marantz receiver. It now sounds great and works great. A precision sound piece that probably belongs in a museum. Looks and works great in my "man cave". Randy explained things well and gave me the best advice. I've worked with this company for 40 years. It is the place where professionals take there equipment to be serviced. It was more than good enough for me. Thanks M. H. Cummings read more

what a piece of shit outfit! I was told they don't take out of town repairs, and they were so swamped that they refused my business.What a joke! I'm a 75 year old guy in Wyoming, and have some old stereo eq. to be cleaned and make sure they are working normally, and they gave me the runaround on servicing my eq. If you're not going to do business, then shut the doors, and quit advertising your services. Shit or get off the Pot! I hope everbody in SLC reads this review. ZERO ZERO ZERO --- REVIEW RATING! read more

Took my 37 years old Denon receiver in for repair because the volume control was getting bad; after the repair, I noticed there was another issue... I brought it back and Randy took care of it within 24 hours! no addition cost. Older receiver are much better than the newer integrated circuit boards receivers, so I am okay in spending the money to get it fixed. Great service, extremely knowledgeable, will definitely take my electronics to them in the future. read more

Excellent electronic repair and customer service. I took my 5 disc CD player which was stuck and didn't play CDs to Interwest for repair. I wanted to use it for a special occasion, but had no expectation that it would be repaired quickly or within my budget. My player was repaired the next day for my family to enjoy our holiday celebration and the cost was adjusted to fit my budget. Loved the vibe with shelves full of refurbished electronic equipment. - From my mother who doesn't have a yelp account read more

You won't believe the value and expertise that Randy and his team offer. I took a vintage receiver into them 6 years ago and they were great. Replaced some components and got it working like a charm! Fast forward to April 2023 and i started having some issues with it overheating and switching off. I brought it in to see if it could be fixed. Instead of putting my amplifier on a shelf and handing me a ticket to pick up after servicing, Randy opted for a different route. He asked me to leave it for a few hours while he ran it on their equipment to make sure it wasn't a problem with my speakers. Low and behold-no issues on site. Most shops would just send you on your merry way. Not here, Randy spent another hour going over what i may be doing wrong with my home setup and advising me how to change my speaker settings to make the amp work correctly. He was so patient and thorough with us, i really felt he cared about our happiness with the receiver and it's rare to find someone so dedicated to their craft I brought the amp home, connected it in the configuration he recommended and it has been flawless. Not only did it resolve the overheating issues, the amp sounds clearer, brighter and sharp. Oh-i forgot to mention he cleaned up the volume sliders and switches while he was checking it out! The only thing i would change is that he didn't charge me a dime for the whole day worth of troubleshooting and diagnostics. I'll find a way to make sure he knows what he did for us wasn't taken for granted though! Don't waste time going somewhere else. Interwest is more than a repair shop, it's an educational experience and an institution. They don't make 'em like this anymore! read more

Caution - Couldn't even schedule repair, said they were 9 months backlogged. Maybe they just didn't want to repair my 60-year-old receiver.

I have been taking my audio gear to them since the 70s. I live in Lake Havasu now and still take my stuff there. Can't beat their expertise in vintage audio maintenance and repair. Probably the best in the country. read more

They don't seem to be interested in new business. I've tried to call a number of times. Each time I'm abruptly told they're too busy. Also not ready to give any estimate of when they'll be able to take my work. They're a waste of time as far as I can see! read more

I took a vintage Pioneer SX-1050 receiver in to have it serviced and opted to have it brought back to original condition. The result is a new looking and better yet fantastic sounding unit! So far everything is working great and although it certainly wasn't an inexpensive project, I'm pleased with the work Randy and his staff have done. read more

Absolutely exceptional service. I brought in my record player that had some sound issues, and in a matter of 30 minutes, Randy had it playing like new. Plus, the price was very affordable! Thanks, Randy! read more

I was sent to Randy at interwest by a local record shop while I was searching for some advice regarding a preamp for some older stereo equipment and this was hands down the best recommendation of my life. This shop is the kind of shop you see in blade runner when someone needs some ancient tech sliced. Randy was super knowledgeable about my hi fi system, and the technology involved, he asked all the eight questions. When we were looking up the cartridge and turntable I have, he walks into the back, and produces a freaking printed manual for my 50 year old pioneer turntable! He was super honest, he even laid out the pros and cons of going with what he carried vs what I had looked at on amazon. If you need any audio or video equipment repairs seriously take it to Randy! read more

All around 5 stars! Went in to get a stereo checked out because it was making some static noise when I plugged it into phono. Randy was able to efficiently check it out and fix the problem. He was extremely personable and we could tell he had a passion for electronics! We just moved to Salt Lake and now have an extremely reliable place to go if we have any issues! read more

I just bought an old 1975 Magnavox record player console that I knew needed a new needle, but honestly wasn't sure how to take it out so I came in with next to no knowledge of turn tables and randy walked me through how to both remove the needle and then also how to remove the entire table from the wooden console itself so I could bring it in to ensure we got the right needle replaced. he's so knowledgeable and helpful! highly recommend read more

If you have vintage electronics that you cherish, this is the place for you. Not saying they don't work on newer stuff but in my case I trusted them with a turntable that is very special to me. The care and professionalism I received was definitely 5 star worthy. I worked mainly with Randy who was very thoughtful and helpful. Thanks to the team who worked on my turntable! Great job. read more

I recently bought a couple vintage Marantz amps on eBay and one was damaged in shipping. I took them to Interwest to have them both checked out. Randy was super nice and thorough pointing out everything that needed to be fixed and testing every function and all components for normal operation. He spent an hour and a half going over my amps, deoxing a few switches, testing tolerances, and he didn't even charge me for it. This type of service really builds a rapport and trust. I know I will be coming back in here, and I can honestly say I look forward to it. read more

Interwest Electronics - Top notch service! - Electronics Repair Near Me - Salt Lake City, Utah

I can't say enough great things for these guys. I have purchased an amazing Dual turn table with zero issues. The guys took in my Pioneer SX650 and were able to tune her up and she too sounds amazing. The amount of knowledge and experience the team has is top notch and second to none. If you have an issues with new or older equipment these guys are your one stop shop. Thanks for taking care of me and I will for sure be back. Great job guys!! read more

Been into high-end audio equipment my entire life and was having some issues with a new Nagaoka MP-110 I installed on my Technics table - was skipping despite my best efforts in setting up the cartridge/stylus. I found Interwest online and sent an email over describing the issues I was having and seeing if I could bring my table in for service. Randy responded almost immediately with a serious of thoughtful questions and we continued to trade emails back and forth throughout the day. Randy had me bring the unit in to diagnose and I'll just say he went absolutely above and beyond in every way imaginable. His knowledge and patience is unlike anything I've ever experienced before. I could go on for an hour, but will leave it at this...I will be a customer for life; I cant recall ever receiving better service. This place is an institution. Thank you! read more

These guys are great!! Spectacular service on electronics above and beyond what I hoped for! I bought a Teac 4010S reel-to-reel in the 70's and decided it was time for a serious refurbishment. It was on its last legs, but after some intense work by Interwest Electronics it was running great and looked fantastic! Out of the blue it blew one of its original capacitors a couple of weeks after I first got it home and the folks at Interwest Electronics fixed it for No Charge!!! Phenomenal customer service! I give my highest recommendations for this business - you won't regret it! read more

The only folks in Utah that I'd trust with my gear. If you have any broken electronics, these guys can repair them. If you have any old electronics, these guys can make them better. They work wonders on high end stereo equipment (which is how I found them). They are serious professionals and they take pride in their work. I couldn't recommend them more highly. read more

They've been around forever. They take time with you on the phone. They know their stuff, inside and out. They're spewing over with integrity and character. I first patronized them for something or another when I was a late-teen/20-something. Now I'm old and gray and they're still the first name I think of if I have an electronic device that is broken and is worthy of repair. If it's worth repairing, these people deserve your support. You won't be disappointed. I am neither a current/former employee, friend nor family member of Interwest Electronics. I have no financial interest in their business operation nor have I been offered any kind of discount to endorse their business on this or any other interweb site. I say these things in the name of Jesus Christ, Amen. read more

Should of read some of the previous reviews that were written about this place before hand. The funny thing is their "known" for their work. So why couldn't they perform? This place is a place full of lies. And the demeanor of the guy that runs this place is laughable. Charging outrageous prices for work that was not even completed. I would never recommend this place, nor would it seem those whom had a run in with this place based off their Google reviews. read more

This place is great, and a dying breed. When you walk in to buy a new stylus (not a cheap one I might add) and they say "have we checked your stylus under a microscope". You know you are in good hands. Their specialty is repairing vintage audio electronics. They do it well too. They speak the truth, give you the answers and products you need. Maybe not the answers/product you were hoping for, but honest and truthful advice. Great place, if I could give more stars I would. Thanks for your help Interwest. You have a repeat customer for life! read more

Accidentally got the wrong stylus for my cartridge, they put in a new cartridge free of charge. Some of the best service I've had anywhere

I took my Yamaha M4 power amp to Interwest Electronics to have it repaired. I dealt with Randy. He looked at my amp and addressed a few minor issues and it was back up and working again. If that weren't great enough Randy bench checked my Sound Craftsman pre amp and my Marantz ST 510 tuner as well. If you have any audio gear in need of service or repair Interwest is the place to go. Friendly, professional, KNOWLEDGABLE, with GREAT customer service. I will use their services in the future for all my audio repair needs!! read more

Was looking for a replacement turntable for my vintage Sansui P-L50 and not only found one but found the same one in mint, like-new condition here. Randy was extremely helpful, tested the turntable for me, and made sure it was packed back in it's original box for my trip back to Arizona. He had another turntable I really liked as well and some other cool stuff. But it was his caring and friendly manner that made me sure I had gotten a great deal. Next time up I'll bring back the other turntable for him to take a look at. Always nice to have a backup. Love my vinyl. Always nice to find someone who values this old vintage stuff as much as I do. read more

I Brought a Vintage Marantz in for service. The owner Randy told me it would be over $1,000 to to repair , and a 6 months wait. That it wasn't worth fixing. All this without even looking at the machine. Then told me he would give me $250 cash for it. I told him the mint wood case was worth at least that, and in a non working condition these sell for over $500. I would guess $700 to $800 minimum including the case. By the way it is a new old stock Marantz 4300 in absolutely perfect condition physically. New old stock out of the box. It ended up having a small electrical issue that was fixed for Under $200 when I took it to someone who was willing to actually look at it, and not try to buy it for a joke price. So the new guy at TV Specialists fixed it in like 2 weeks, and I sold it on Ebay for over $2,000. So I'm not saying he is a scam artist or doesn't know how to fix things, or even not to go there. I'm just telling you my experience. read more

Randy and his team are true professionals, very helpful, informative, friendly and welcoming. Look no further, take all vintage audio repairs to Interwest. Lucky to have access to such incredible experts for repairing everything from vintage tube equipment to top of the line turntables. An enthusiastic five stars! read more

Zero stars. Zero stars. These guys are about the most crooked theives out there. They don't fix the problems you take your electronics to them for and expect you to pay them $500 anyways. Their excuse is that they could not find the parts . If you say no way they threaten you with collection agencies. Save yourself the headache and the money ; go some where else. The guy is so rude in person and on the phone. I don't know how they stay in business. I will never go there again. read more

I bought a 1965 Magnavox that was supposed to be fully functioning from FB marketplace. The needle fell out and broke when I was trying it out the first time and I panicked! Where was I supposed to find a replacement? I happened to come across Interwest Electronics and was not disappointed. Randy talked me through it and had me take pictures of the missing part and send it to him until we figured it out! When I went to buy the part, he gave me a lesson on how to install the part myself as well which was super helpful. Now my Magnavox is fully functioning! If I ever have any issues, I know Randy will help out. Highly recommend! read more

The worst customer service I have ever had. Wasn't willing to work with me at all. I will never go back

I was having problems with my subwoofer, so I brought it in and even though it wasn't showing the same problem I was having at home, Randy spent probably 20 minutes fishing out a toy one of my kids had dropped into the port years ago. And then he didn't charge me for his time. The next time I need something fixed, I'm definitely bringing it back here. read more

I took several units into Interwest Electronics some 25 years ago and was very impressed with them then. I just took in my 1970's era amplifier this year and was just as impressed. They are busier now, there was a waiting period, but the service was still fantastic. The amp is as good or better now than it was new and they got it back to me faster than estimated and for less money than they estimated. They know their business well enough to give good estimates, meaning no unpleasant surprises at the other end. If I have any other electronics that need work Interwest is where I'll go. read more