The Monterey trolley is a great free service to get you around the hot spots of downtown Monterey…read moreand the coast. It's convenient for many hotels in the area to help you get to the wharf, cannery, and the aquarium. It does only go in one direction. So you will have to take it all the way around, you can't back track and go in the other direction. The drivers were nice, even though some do drive a little fast. If you have small kids or an adult with limited mobility, I'd sit on the seats that face forward not sideways. On the sideways seats my kids (and I!) were sliding back and forth.

I live out of state and visit the Monterey Peninsula several times a year because my mother resides…read moreat Carmel Hills Care Center. She is wheelchair bound and not able to assist with getting in/out of vehicles. Therefore, we rely on MST rides to take her to personal visits such as hair salons and so forth. We have had more negative encounters on MST rides than positive ones. The worst incident occurred during Easter weekend. Our plans were to attend a church service and then lunch at a local restaurant. While securing the bookings, we advised the scheduler of the times we needed to be at each place because we had a reservation at the restaurant and church starts at a set time. We were at the designated places over the recommended 15 minutes pickup time. On Easter Sunday the bus was close to two hours late which caused us to be over an hour late for church. We had to keep calling the dispatcher Chris repeatedly to find out when we would be picked up. He was downright rude and hung up on the receptionist at Carmel Hills Care Center. We were over thirty minutes late for our lunch reservation which shortened the time we could spend at the restaurant. Fortunately, the weather was warm because the bus was late picking us up from the restaurant. Overall, it was an incredibly stressful day which should have been a relaxing, pleasant day. I find the practices at MST rides unprofessional, inconsiderate, and disrespectful to the disability community. Since the peninsula is a major tourist area, you would think they would schedule additional drivers during peak times.

this public transportation is the perfect reason why I am anti-union, the drivers are usually five…read moreminutes early and most of them look like they have a tattoo of their children but not custody.

I'm pretty annoyed with the On-Call service right now. Let…read moreme start off by saying, I'm an avid bus rider, and the On-Call service is a fantastic service if you are in Marina and only need to go somewhere in Marina. It's $1.50 (WOW!) and you call up or use the app to set up a pick-up and drop-off time. It's like a really cheap taxi, except it only goes places in Marina. It's perfect for me because I live and work in Marina. I've only used this service a hand full of times now because I don't always know exactly when my work for the day will be done, and therefore don't know when to schedule. But I have used it a few times. My problem with it is this: it's not reliable (in my opinion, from the few times I've used it.) The drivers are so friendly, and when it works, it works. And did I mention it's only $1.50? It's that cheap for ANYONE! As for the unreliability thing: one of the times I had a pick-up scheduled, when the driver was outside he called me to let me know and I went right out. Another time, I got a text from the service letting me know that the bus was a minute or so away. All great right? Well... another time I waited outside for over 30 minutes and by that time my boyfriend was off work and just came to pick me up. I called them to cancel and they had no idea why the driver wasn't there by that point. Why didn't I call sooner, you ask? Because I know how buses are, I know they can be late or delayed, and I didn't have another option so I just waited patiently. That leads to today. I had scheduled a 3:15 ride. I realized I would probably be off sooner than that, so I called, cancelled that ride, and scheduled one for 2:30. Around 2:30, I peeked out of my work to see if they were there, they weren't, so I grabbed my stuff, clocked out and went out to wait. I waited until 3 o'clock, (again, waiting patiently) and finally called to see if they were coming and what the ETA was. The man on the phone said that it was cancelled because the driver was there and didn't see me so he had called them and left. I may not have been outside at 2:30 on the DOT but I was not out there past 2:32. The guy said that there's a five minute window. Then why did he leave so early? He said they only wait 2 minutes. Okay, but you can't count those two minutes BEFORE 2:30! "Fivee minute window" my tush! My question is this: why would I get a call one time, a text another, and another time no notice at all? AND he left before I could even walk outside. If you're going to call people for their ride, do it every time. If you're going to send automated texts, do it every time. If you're not going to do either, then don't do them ever! Luckily, I managed a ride, otherwise I would've been stuck there. Oh, and when I arrived home, the bus was right on my street... How annoying is that? Like I said, this is a great service. I just wish it were more consistent. If you live in Marina and travel in Marina, you should definitely try this service. Just make sure to be clear, ask questions, and apparently be outside super early.

I could have called an Uber or Lyft, but I really wanted to have my ride confirmed. Not only did…read morethey confirm the night prior,the driver arrived right as scheduled (5:30 AM) and patiently waited because I'm typically 5-10 min late. The driver was pleasant, safe, and courteous. I will call them again!

Any parents looking for a safe, reliable ride for their student, I absolutely recommend them. Very…read morefriendly and hassle free. They picked her up directly from her dorm in a clearly marked car. When my daughters flight was canceled they were not hesitant to reschedule and were able to pick her up for me. As a parent hundreds of miles away this definitely made things easier for me. I was able to make all accommodations myself. Thank you so much! We look forward to many trips in the future.

We love Art and Limo Bus 831! Art is one patient man. I wanted to find something for my sister's…read morebirthday including a stripper Art spent a ridiculous amount of his time trying to make it all come together, which it did, oh what a night. From the minute the bus picked us up until Art dropped us off it was non stop fun, I've decided I need my own party bus, it was so fun.. Art took us bar hopping all over Santa Cruz, door to door with no waiting, was incredibly patient with a bus full of loud buzzed women and was a true professional. Art is a gem. The bus clean, great sound system, awesome lights and Art. Highly recommend, don't hesitate to book.

Exceptional Service…read more From start to finish, this limousine experience was nothing short of perfect. The vehicle arrived on time, spotless, and incredibly luxurious. Our chauffeur was professional, courteous, and made us feel like VIPs the entire time. The ride was smooth, and every detail--from the chilled refreshments to the comfortable seating--was thoughtfully handled. I highly recommend this service to anyone looking to add a touch of class and reliability to their special occasion. Will definitely be booking again! Thank you Art!

It is cheaper to take a Uber than to get a ticket for a DUI. I use it before I get BATSH%T drunk,…read morelike at a wine or bourbon tasting dinner event. What appeals to me most about Uber is that it prioritizes a passenger's safety. The app generates a one-time verification PIN that I give to the driver, and the app also permits me to opt-in for an audio recording of the entire driver/ passenger conversation. I also use Uber to buy ferry tickets to Fire Island. I click on "Account" "Transit Tickets" "Buy Ticket" and then select which part of the island I want to visit. This July 4, I plan to go to the annual Drag Queen Invasion of Fire Island, so I will be selecting "Pines". The app has a Hotel Reservation feature that is found on the "Services" tab, but I won't be staying in the Pines overnight. It will be a "day trip" thing. Overall, I have had nothing but positive experiences with Uber in all the years that I have been using the service. I am one satisfied customer.

Horrible and dangerous experience with Uber. The driver named Kylee driving a Jeep Grand Cherokee,…read moreELP1455 completely violated all professional and human ethics. I booked a round-trip ride with an intermediate stop. Instead of waiting, this driver abandoned me and my two young children at the store and drove away, stealing our money for the return trip. To cover up her fraudulent actions, she preemptively lied to Uber support, falsely claiming that I was "aggressive" to get my account blocked. Leaving a mother with small children stranded just to steal an extra $14 is despicable. This driver is a fraud and a safety hazard. Uber refuses to check the GPS track and protects scammers. Shame on this company. Pictures attached so everyone knows who to avoid. Lansing, Michigan

Slow to respond to emails. Tried to book them for my wedding but they kept sending me the same…read moreincorrect quote and wouldn't update the quote to what I needed. I finally said F it and emailed them that no one was listening to what I needed so forget it. No joke, they emailed back "sounds good". Can't make this stuff up.

Before the pandemic we used Main Event Transportation (MET) several times for transit by sedan from…read moremy house to or from SFO/SJC. Each trip was well performed in a reliable and professional way. In June of 2023 we arranged with MET for transit to SJC from my home by sedan. Pickup was set for 5:40 AM. This agreement was confirmed by email from MET 2 days before the scheduled date. At the appointed time, no driver came. I phoned MET multiple times that day with no answer. No explanation was ever provided. To not show up and not inform us in any way is irresponsible and unacceptable. I will not use MET again.

The MPI representative who arranged the flight was very responsive and always available…read more We arrived a few minutes before our scheduled departure time and the plane and flight crew were waiting for us. The crew was helpful and focused on safety. The plane was obviously well maintained. The flight was comfortable and on time.

MPI and Austin our Pilate were incredible and spoiled my mother and I. From helping her in and…read moreout, showing us how to recline and relax, providing beverages and snacks, to providing us with a paper to read. Red carpet ride For sure.

This driver from AITS was driving reckless on the 101 Southbound near the Gilroy/Leavesly exit…read more The driver decided to jump over in front of me last minute with no turn signal in order to follow his coworker that was a couple of cars ahead. Hopefully they didn't have passengers...

Tom, our driver, was superb. We hired AITS to take us on the 17 mile drive around Carmel. He is…read morevery knowledgeable about the area,and the points of interest and our 3 hours flew by. Gorgeous scenery and views out the windows while hubby and I sat holding hands in back seat. He also drove us to the military cemetery as my husband is a Viet Nam veteran. I think that if i had to find a negative...the front passenger seat had a whiplash protection pad...it blocked a lot of my view when sitting in back seat. Had to constantly look around it. All in all, a terrific experience! Tom even drove us to an ATM since we had been short of cash for a couple days. Thanks, Tom!