It was unbelievably cold today and unbelievably busy at Interstate Batteries. Kelly and his team…read moredid an absolutely wonderful job and we're very helpful answering questions.

Helped me trouble shoot the reason my battery was dying in the cold. Did diagnostics on it and…read moreshowed it wasn't a dead cell. Rather it was low voltage. Was able to buy the charger then and there in the store. Personable staff especially a tall young (~20 year old) man with short brown somewhat curly hair. Hoping the manger can give him cudos. Thank you

Never again will I go back to batteries Plus I bought four batteries in the last 4 years Three of…read moremy had to take back immediately because they were no good The last one lasted 2 years and then when I took it back to see if I could get money back they said no but we can give you money on a new one but I had to get a different one cuz I was on the road when it went bad and surprisingly enough when he looked up to see if I bought them they had no record of me ever buying a battery pretty convenient

NEVER AGAIN! U NEED TO READ THIS! READ ALL THE WAY THROUGH!…read more Had Iphone that would sometimes charge and sometimes wouldn't charge. Usually wiggling the cable got it to work, but it was progressively getting worse. We decided to take it in to get the charge port replaced. It would be a simple straight forward cost effective repair. The phone was in perfect working condition otherwise. They gave us a discount to replace the battery while the phone was open and we went with it. Got the phone back the same day and everything was working great. They did not comment on the condition of the phone. We simply paid and were on our way. 3 days later the phone stopped charging all together. IT DIED AND WOULD NOT TURN BACK ON. We took it back in for batteries plus to "warranty their work." They took it apart and put new charging components in it and the phone would not even turn on. Mind you before they touched it the phone was functioning except the intermittent charge issue, NOW THE PHONE WAS DEAD IN THE WATER. They said sorry nothing we can do about it. We were furious because the phone was fine before they touched it. Now it wouldn't work at all. They still expected us to pay for labor. I negotiated with the manager heatedly and he refunded us for all labor costs from both days. He was unwilling to warranty the phone and apply money towards us getting a new one. Their contract does mention this. This is where the story gets interesting. The manager claimed that the phone had "corrosion" inside of it. The "corrosion" was the cause of the phone suddenly not working. We demanded to see pictures of the corrosion and they emailed them to us. It seemed like a fishy story. To me it sounded like they broke our phone and were not going to take responsibility for it. We gave them the benefit of the doubt and took our now ruined phone home and had to buy another one out of pocket since they would not warranty their work. We had a non functioning Iphone laying around at home and decided to let our son take it apart for fun. As he took it apart we NOTICED NOT ONE SINGLE SPEC OF CORROSION INSIDE THE PHONE. THEY LIED TO US OUTRIGHT. We were furious and filed a case with the Better Business Bureau. The BBB reached out the batteries plus. Batteries plus never responded since they are not BBB accredited. We gave them the benefit of the doubt since the phone was older, but well maintained. We had a functioning Iphone with intermittent charge issues before they touched it. It was 100% dead after they touched it. They claimed corrosion and showed us pictures of the corrosion. Our actual phone had NO CORROSION inside it. At the beginning of the deal we handed them a functioning phone and they handed us back a broken one. You Decide. Wish I would have kept all the pictures. BE WARNED. NEVER AGAIN

Stopped by for a few fluids to top off my 2005 Escape. It was about 9:30a Saturday morning and I…read morewas helped by the assistant Manager Bruce. He was prompt, funny, and very helpful. I bought my 3 fluids, joined the rewards club, and was in-and-out in about 4 mins. I also got a morning laugh in. This is a good O Reilly's. There's few things better in the service industry than working with someone who enjoys their job.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

If you want a cheap (recycled) battery, this place is an option. I was quoted the price of a…read morebattery only and informed by the manager that he gets in early. He claimed to officially open at 8 a.m. I informed him I would be there first thing in the am. Just getting off work at the hospital, I arrived just prior to 8am. About 5 minutes later an employee arrived, reporting he had no keys. I confirmed that they would take debit card, which was questionable considering that this place is pretty shady looking. At a quarter after, the manager's wife dropped him off. I went inside and the manager knew what battery I was there for. When I pulled out my card, the manager informed me they only take cash- no checks or debit cards (unless I would spend $150). I went to a truck stop nearby for cash. When I came back, I was told that the battery would cost more if I didn't give them my older (larger and more expensive) battery. I didn't have enough. The manager tested my old battery for free (it's something) and it was indeed no good. I hadn't tested it myself. So I left with a $32 battery that "will work." He did test that for me as well. I was disappointed at the lack of clear and honest communication. Although I could have caught them on a bad day. Now that I know how things operate there, it would be my last suggestion. I hear great things about Interstate Battery in Fargo. There is also Batteries Plus. But I digress, if you like like cash only deals off gravel roads in buildings with little identification where someone else sets the pace, you're in luck.

I went to O'Reilly's four weeks after my total hip surgery thinking that they would replace my bulb…read moreon the driver side of my headlight. The guy that waited on me did not even know how to remove them even though I told him how and would not do it for me so I ended up standing out in the freezing cold replacing it myself. Guess a girl knows how to do it better than the boys at O'Reilly's. My brother always told me to go to O'Reilly's to get a bulb replaced or windshield wipers. I guess I won't be. The owner of the store needs to work with his employees on customer service and politeness. I even had a handicap parking sticker on my car.

Terrible customer service! Rude with customers. I wanted to make sure they had a filter. I was…read morelooked at like I was nothing for asking about a filter! The heck?

The young man behind the counter today could improve his customer service skills. I had to ask him…read moreto repeat what he said a few times because of the mumbling. He also did not understand how to properly assist customers. Over the weekend a friendly and capable lady, Kelly, was a huge help and I appreciate her!

Just stopped into this O'Reilly location , customer service was awful! I didn't get a hi , how can…read moreI help you , or thank you for stopping in. Teach your employees customer service.

This place was super rude while I was trying to get a part warranted the young kid was super…read morehelpful before this old nag came over and ruined everything

My wife and I walked In and saw the fender flares Which were Located directly when you walk in to…read morethe left of the store. while we were looking, the female store clerk barked at us for walking through the random carts that were obstructing our path to the fenders. she was very rude and when we asked how do we look at the fenders if we can't walk through to get to them? She barked at us to walk all the way around and through an entire isle and then back around. we were so put off by her rudeness and long detour that we just ended up leaving. We just bought a truck and were in good spirits excited to buy new things for our truck and this lady just ruined it.