This was the first experience with a realtor for my wife and I. Kelly Qin made it nothing short of a nightmare that sent us running into the night by the end of the relationship. Not knowing what to expect we provided a short list of what we were looking for. This included the desired room counts and configuration, neighborhoods and cities we were or were not interested in, and our maximum budget. When we first met, she indicated as having experience in short sale and foreclosure deals which at the time we were not entirely opposed to.
During the 3 months in utilizing this agent's service not once did we receive any email or potential lead. All leads were provided by my wife or me. It was a constant failure by the agent to adhere to our search criterion. When there was a potential lead provided it was consistently over budget (four times) or in areas we had already stated that we did not wish to look in. That latter item happened on at least 3 occasions. There was no sense of being unreasonable or overly picky about the places we were or were not interested in. We knew what we wanted and clearly stated that from day one. On numerous occasions home that both my wife and I were seriously interested in viewing we were decline for a wide range of reasons; no time, not a good home and on two occasions even because she didn't want to show that particular home.
On the second time we went on a showing appointment, we were shown to 3 houses that were again in areas we did not wish to look and or were significantly over budget. At this time the "must" and "want" lists were reiterated to make sure there was an understanding and focus of what we were looking for. Deaf ears prevailed and again and the next two dates for showings we were taken to showings, of her choice, that did not meet any of our desires or needs. Speak direct and in clear concise language that none of the houses chosen to be shown to us were homes we would have looked twice at. In a drive-by, on-line or any other means by which to asses our interest. The response we were given to budget concerns was met with numbers being punched into a calculator so quickly and in obstructed view with numbers that looked too good to be true. How such potential sales price, mortgage payment and various costs were calculated I didn't understand then or now.
When we were called for a home she really wanted us to see there was much skepticism on my part; partly because I had seen it online already and had no interest. My wife however was mildly interested so I agreed to the showing. The neighborhood was acceptable but the list price was almost $90k over budget. Seeing the house I had no immediate feelings for it. I did not like the lay out, rooms were small and dark, and the bathrooms were tiny and poorly ventilated with obvious signs of moisture problems. In addition the garage had been converted to two bedrooms and a storage shed type structure had been converted to a studio with kitchenette and bathroom; all of which had working electricity and or running water. Likewise both of these areas were done without permits. That information was quickly indicated before ushering us around the home. When I was asked if I liked it I said I honestly did not. At that point the agent blew up. She verbally accosted me and my character saying that I didn't understand value going on to say that until I did we would never find anything. I explained that was not true. This particular home was a good value: good area, lots of space and a good price. It however would have been far too costly to correct the known issues pertaining to permits for the garage conversion and building of a studio apartment in the backyard. These were expenses and headaches we did not want to get involved in. Regardless, her yelling at me was unwarranted and unprofessional.
Never in all my years of working in a customer service type role, never have I given or received such treatment from a merchant or to a customer/client. On these grounds I would never suggest or recommend Kelly Qin as an agent to anyone. She says on her website, "Guided with principles of trust, respect and integrity, Kelly Qin assists clients to achieve their dreams". This however could not be further from the truth. I gave one star because you cannot leave zero stars which I would rather have left in this case. She didn't sell us a home but she did sell us on her ability and professionalism. A non-refundable sale as it was. But we learned how to work and, as it was, not work with an agent. And we had great success the next time out. We are in our new home and had a wonderful, professional, diligent and willing to listen and understand the client's wants or needs. Thankfully we moved on. Her loss! Our gain! read more