I got my hair done here by Kalin, i wanted my hair dyed jet black and a trim. The trim was okay, from what i can tell someone told me it looked a little uneven. My issue is i told her to use Demi permanent dye because my hair is a little damaged and i wanted to be on the safe side, and she told me that she was using Demi while she was applying it only to find out later she used permanent and on top of that ITS NOT EVEN JET BLACK. It looks the exact same as it did when i went in. How did she apply color and it didn't color my hair? It's brown and red. I heard her asking another stylist if they had anymore 2N and that's a shade lighter then black. So i asked her again you're doing her black right? And she said yes. I want a refund, and the owner Nikki told me they don't give refunds. So i wasted $210 for a trim and a hair treatment that i could've bought at a Walgreens. kalin couldn't even brush my hair right. It was wet and tangly and she started brushing at the roots instead of going from the ends and up .
Update - Kalin thinks her screw up is funny since she laughed at my post what good customer service. read more