Chuck helped make the entire process very easy and the product provided went above and beyond my expectations! Any adjustments and resizing needed also went very easily. read more

I'll start by saying the people who work here are extremely nice. With that said I wouldn't take anything here to be repaired and anything we have bought from here has broken or stones have fallen out within a few months. The worst thing is I paid for a 14 k yellow gold setting to replace my white gold setting and within 3 months one of the diamonds fell out so I had it repaired. Again in less than a year of getting this new setting (July 2023) the diamond has fallen out for a second time. This time we couldn't find the diamond. :/ Well I definitely wasn't gonna go back for a 3rd time. I had the original setting for 20 years and the diamonds never fell out. So take what you want from that. So I did take it to get fixed at a place that is much more reputable and the woman told me these diamonds should have never been put in a 3 prong setting with prongs as flimsy as these. It was just gonna fall out over and over again. The setting was not made well at all. Over the course of 3 years we bought a bracelet that 3 stones had fallen out of, fixed a gold bracelet that had links only to have it break again within 6 months, bought a necklace with a peridot charm that the necklace broke within a week and of course the ring setting. I will say I bought a beautiful cross necklace that has held up pretty good. I 100 % would not get anything fixed here ever again and be careful what new thing you buy here because in my personal opinion they over charge and it's not a good product. I think the saying "Don't judge a book by its cover" is usually true but in this case it is not. This store is very nice looking but the merchandise is mediocre at best. read more

In July 2020, our family lost our mother unexpectedly. As our family processed our grief, we knew we wanted to honor our mother in a way that was not only unique but lasting for generations to come. That's where International Diamond, Adrian came into the picture. This company has an exceptional reputation of not only quality work but phenomenal customer service. We met with Chuck and his team to discuss options. We all decided that we wanted to have rings made that were almost identical. We decided on a style of ring, that was the easy part for Chuck and his team, as he had a great selection in stock. We decided that we wanted our mother's fingerprint on the exterior of the ring, we also wanted some of mom's ashes placed into a bored hole in the ring. This request was not so easy. Chuck and his team set out to figure out how to fulfill our request. Chuck met with several other jewelers to discuss options. This process took a few weeks, but we appreciated the fact that they wanted to make sure they figured out how to make our wishes a reality, without costing us an arm and a leg, as a note, we never gave Chuck a price range, we just shared our wishes. Chuck was the one who took cost into account. He was looking out for us without being asked. That is true professionalism. Chuck called us several times during the process to keep us apprised of the status of his conversations, the status of the rings and the time frame for completion of the rings. Chuck was almost as excited as we were when he called us to tell us they, the collective designers and jewelers had come up with a solution. He cared about taking care of us as customers and honoring our mother. He knew that these rings would be passed down from generation to generation. When the rings were ready for pick up, we held a video call, because we all live in different states, so we could see them at the same time. The rings were beautiful. Chuck and his team exceeded our expectations a thousand times over. I have included photos of the finished rings to show the quality of their work. You will notice the rose gold ring, that is my sisters. she asked that the diamonds from my mom's wedding ring be added to her ring. It really added another personal touch to the ring. If you want quality work, customer service, with a personal touch and your expectations met or exceeded, International Diamond, Adrian is your go to place. read more

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