Dr. Young does push procedures with scare tactics like: "If we don't do this now you'll need a root canal in a year". A few years ago I finally called BS and went to my wife's dentist. He did not mention that "cracked crown" that Young wanted to replace so I asked him about it. He said it's fine. There's a little chip but nothing to worry about. If it starts to bother you come in and we'll fix it.
I decided right then and there that this guy is my dentist. And he was for about four years until I almost died choking on a drill bit. I finally coughed it up and handed it back to him and he said, oh, thank you.
So, I went back to Dr. Young.
I was running about 15 minutes late. I was expecting to see the familiar office manager who was an absolute blast to talk too, but instead walked into this scowling lady who said "You're Late!" I said yeah, traffics bad and I'm coming from Canyon Rim so it's a bit of a drive. She said "Well what time did you leave!!" I'm thinking am I really having this conversation. I said if it's a problem let's reschedule. No, she said, he'll see you now. I'm thinking WTF?
Then when I was leaving she said it will be X amount. I said OK, just bill me. She said No. I said what do you mean No? She said you need to pay this today! I said you guys have always billed me. She said we don't do that anymore. I said we have HSA, you bill us, it show's up on our system we click a button and you're paid. She said yes but we don't see that money for a couple of months. Just then Dr. Young walks by and says it's ok we can bill him. Her face went bright red. She was livid. I said see you next time.
A couple months ago I went in for a cleaning. He wanted to replace that "cracked" crown and add some anterior composite for 1,082.00. I have horrible dental insurance so I would be responsible for 536.60. I get to the front desk and Pat (I'll call her Pat I don't know her name, and I don't want to) said when do you want to come in for the crown? I said never. I need to schedule for the anterior composite but not the crown. She said does Dr. Young know this? Yes...I lied... but I didn't want to get bullied into it. I'm looking at the estimate and I see that I'm responsible for 57.60 on the composite. I said oh, that'll be a cheap visit 57.60. She said well you need to add 90 dollars to that. I said for what? Because you are not getting the crown. If you get the crown it's billed into that, but since you're not getting it, we need to add it to this procedure. Rather than get clarification I decided it was worth 90.00 to just walk away and not know what the hell she was talking about.
The day before my appointment I had an opportunity that I could not pass up. I called first thing in the morning to cancel my appointment. I got the machine and left a message. She called back and said there is a 48 hour 75.00 broken appointment fee? (Which threw me, I've never heard a cancellation fee called a broken appointment fee.) Do you still want to break your appointment? Yes i said. I have too, but are you really going to charge me 75.00? She said yes. I said ok. Will you please delete us from your database. Myself and my wife. We'll find another dentist. She said do you want me to call your wife and talk to her? I'm thinking WTF? I said no. And please take us of your annoying email and text messaging list. If I receive one more email or text I will charge you a 75.00 nuisance fee.
It's unfortunate Dr. Young has such a horrible front desk person. My wife will be spending nearly 9K on cosmetic dentistry this year and because of "Pat", you've lost our business. read more
