I really wish both myself and the agency that brought me here would have looked up the reviews and…read morecases against this hell hole. That would have saved everybody sooo much headache, hassle and drama. The doctors there are on some kind of sick power trip. They "discharge" me from the hospital, or so they say. Only to be held hostage in this sh!t hole of a place!! I'm not from around here and have never visited this part of the US in my whole life. I'm sure there's nice people and some cool stuff around here somewhere. But this whole experience makes me hope and pray I NEVER come near this sh!th0le ever again!!

Update: went to a private surgeon in Billings and a massive revision surgery was performed one…read moremonth ago. They found a chronic tear in that area, loose and dislocated hardware. It was actually causing bruising on the outside of my leg from the inside. 3 1/2 hours later and a blood transfusion later because I lost six units of blood, my hip was finally fixed the correct way. Billing's clinic was absolutely at fault with this. They refused to give me any aftercare, dismissed me as somebody who was only there to get pain medicine, which was the furthest thing from the truth and ignored me. Think twice before taking any of your family members our loved ones to this dump.

had an extremely frustrating and painful experience at this clinic that resulted in unnecessary…read moresuffering and a full week of missed work. I visited twice with severe symptoms--thick green nasal discharge, a deep cough, congestion, and fatigue. Despite explaining how sick I felt, the nurse practitioner refused to prescribe antibiotics, insisting it was just a viral infection and that I would get better on my own. My symptoms only worsened, making it impossible to work. I ended up missing an entire week, which caused me stress and financial strain. When received antibiotics, within hours, I felt significantly better. Had I received the proper treatment earlier, I could have avoided unnecessary suffering and the lost time at work. I understand concerns about overprescribing antibiotics, but in my case, it was clear that my illness had developed into a bacterial infection. The clinic's refusal to listen to me and adjust their approach led to unnecessary hardship. Patients deserve to be taken seriously and treated based on their actual symptoms, not just a rigid set of guidelines. I hope this clinic reassesses how they handle cases like mine so others don't have to experience the same ordeal.

You have to schedule to be seen in the walk in... ok I did that, but when I get here, I'm left…read morestanding in line while the receptionist chats away about firehouse subs and Panera for 10 minutes. This is supposed to be PROFESSIONAL HEALTHCARE not yelp for fast food. I am uncomfortable and in pain and i get to stand here till i cant anymore so your staff can chat about lunch. I'm also pregnant and considering switching all of my care to another hospital that utilizes their facilities as an actual hospital and not a grub hub.

This clinic has a serious staffing and leadership problem, as of March 2026. Previously, this has…read moremainly been the walk in clinic my household reaches for when in a pinch, so a few days ago we didn't hesitate when we had a medical need again. But to our very concerning dismay... I was treated horrifically and denied any care. And yes, I did already contact DHS and file an official human civil rights complaint, since this is against federal law to turn away anyone needing immediate care. For some background info, currently in March 2026, in the year of our Lord, a check in front desk employee became very visibly upset when I told her I was sick and needing care. She demanded that I put a mask on. I kindly informed her that I wasn't able to, and currently struggling to breathe (I was there needing a chest X-ray to check for pneumonia or something similar). She told me I would need to go wait outside if I wouldn't wear a mask, and was full of inappropriate and rude facial expressions, along with a snide tone of speech. I said that was fine and I could go outside after I got checked in. She proceeded to pull up a literal heap of documents for me to go through and sign, but now they are all on that iPad device, not printed. I was taken back by the amount of paperwork, and honestly having a hard time functioning at all because I was so sick. I needed help with the paperwork. I expressed that I needed assistance with the paperwork, she gave me more dirty looks and bad attitude. She said I just had to sign and agree to it all. I repeated myself that I needed help, and then I simply said I would like to speak to your supervisor please. She was outwardly upset by that, and stomped off literally to ask for a manager. When she returned there was a supervisor named Kari N. Who immediately began whipping at me herself, without first speaking to me. She began ranting something like "I understand you don't want to sign the paperwork, so you can't be seen." I could literally barely speak at all, my voice was nearly completely gone. But I tried my best. I said to supervisor Kari, no I'm fine signing paperwork, I just need help with it, somewhere in the paperwork is an agreement to let them sell your info for "research" and or for profit, and I wanted to not consent to that part, wherever it was in the massive pile of digital documents. Supervisor Kari was exceptionally rude and unhelpful to me. She repeatedly said to me that I had to agree to all documents as currently written, including for my info to be sold, or they would not see me. I tried to ask if she could just get someone to help me review the paperwork and fill it out. She repeatedly told me no, and with an increasingly horrible attitude. She said over and over that they would not see me. Then finally before I left, completely exhausted, struggling to breath, with my husband and 2 kids waiting out in the car, I hit record on my phone and I asked her if she could just confirm to me that I understand she is refusing to allow me to be seen today, because I'm asking for help filling out the paperwork. She refused to answer the question over and over again, and continued to just pivot, and repeat some pointless nothing line that I needed to agree 100% to all paperwork or I could not be seen. "So you are denying me care? Correct?". Her "No. But you need to agree to all of these documents or we won't see you." Me- "so you're denying me care because I need help with the paperwork and you won't provide me the help?" "No. We arent denying you care, but you have to agree to all of this paperwork or we won't see you. It was an asinine circular non answer. She was 100% denying me care, but lacked the basic moral integrity to simply say it out loud. Probably because she knows that it's a human rights violation. I have this video too, pointed mostly downward, to not give away that I was recording now. But you can clearly hear it all, and catch a couple glimpses of these disgusting employees. I'll show some screen shots of these fantastic employees. And if anyone from Managment ever wants to return my call, about the complaint I already submitted to the main hospital resource center. The incident was on 3/20/26 and my first name is Jaqui. I believe strongly that this was discrimination based solely off me refusing the mask from the beginning. But someone needs to properly train your employees, and inform them that you can't treat people this way simply because you have a political agenda with masks.... That the whole world has already admitted was fraudulent years ago now. But you certainly cannot deny care to anyone needing care. And you are required by law to provide assistance with paperwork when asked for it!!!!! Yall are insane if you don't fire them within the week. I'll share their pics, so they can be famous.

Came in for a blood draw. Informed that I should have made an appointment because they just left…read more Have been there on other days and told an appointment is needed. Front desk was rude or just cranky. Wanted to make an appointment for next day. Asked about the new one on Shiloh and she waved me off saying that she can't make the appointments there. I would need to make that myself. Drove over to Shiloh and you don't need an appointment. Come in any time between I believe 8 and 4, they go to lunch from noon to one so don't come in then. They will be my go to from now. Broadwater even tried to convince me that Dr Bradshaw was my daughters doctor when we know she rarely made an appearance but would just pass her off on a nurse or assistant.

My wife and I were traveling from California when we both came down with Covid for the first time…read more Since we're both over 65 we were naturally concerned. BestMed gave us prompt, courteous and professional care. We got prescriptions for Paxlovid and, hopefully, we'll be on the road to recovery soon. I highly recommend BestMed for urgent care in Billings.

If we lived in a perfect world every medical facility would practice the policies BestMed Urgent…read moreCare in Billings MT practices. SUPER PROFESSIONAL with attention & dedication to the best medical care possible. I sincerely thank you all for getting me back to health after being diagnosed with pneumonia & RSV. Excellent policies & caring health care.

They're extremely slow even when appointments are made,I feel like a person shouldn't have to…read morewait,maybe they need more staff,or help in general.it's just absurd and this faculty needs to take look at manpower and staffing.I won't recommend these to anyone......

First, the good. I was able to get an appointment with Same Day within an hour of calling. Check in…read morewas efficient and waiting time was minimal. Unfortunately, I didn't feel the PA did a thorough examination or history. Seemed his mind was made up when he walked in the door that I had asthma and not an acute illness. I had both and he did come to this realization. Tried to take his time to answer my questions and I still did not feel he was interested in or truly listening to me. They are ok for same day care, but I sure would not rely on them for ongoing health care.

Amazing care! Kira…read moreand Jonathon - Physicians Assistants were simply amazing. I got a bug bite on my left leg that turned into an infection. When I got off the plane in San Francisco, I went to the emergency room at Stanford Hospital in Palo Alto where I experience a nightmare. 5 hours without the wound even being cleaned. They have me a script for antibiotics and a few band aids and pushed me out the door. No information on what to do it it worsened. I was driving my car from San Jose to Wisconsin and things got worse. Traveling through Billings I found this urgent care and boy was I happy I found them. The staff and especially Kira and Jonathon were amazing. They did a culture swab, cleaned my infection and gave me care instructions that was a game changer. They also prescribed an anti inflammatory cream and answered all. Of our questions. What could happen? Can I swim? Is it contagious? How do I clean and care. They were patient, and took the time to make sure that I was aware of everything. From the moment I left, things improved. The swelling went down, the fluids that were expelled from the infection stopped. My leg is nearly 100% I am so grateful for their care!

Met an Amazing guy their Larry K, very helpful, polite and very knowledgeable. He was abel to…read morehelp me and my wife and then some. Thank you for hiring such a Amazing individual. Great place to get Medical Supply's.

Yet another poor review for this place. More often than should happen, this clinic treats us like…read moredirt. Today I was hung up on twice and when I was finally granted the opportunity of requesting and appointment, this guy on the other side was speaking to me as if I was a 4 year old in time out! Extremely degrading and aggressive. This is not a good face to health care. Will not return and unfortunately my children have had their doc there for 13 years. This place has completely gone to h e double hockey sticks. Time to update! My youngest split his knee open and I was redirected by staff 4 times before I finally demanded he be seen in the E.R. this place is just terrible all over the place.

was given a date for pet scan for wife, drove 370 miles one way only to be told the following…read moremorning the couldn't perform the scan as it was not a dye they utilized. Apologies were given, told by head of radiology that it was their error, but when it came time to re-imburse for travel and expenses, they offered only for meals and 22 cents per mile. {IRS Allows 62.5 per mile) They wont budge and refuse to communicate so my only option is legal. Never sued anyone in my life and they are forcing me to do so. Cannot recommend this facility.

I'm giving them a two because I happen to like my dermatologist and allergist. The financial dept…read moredrops them into negative. How can one dept be so bad. I avoid making appointments there just because I don't want to deal with the ineptitude. From statements/bills not mailed, miscoding an office visit to losing payments they can not find their own butt.

Their billing/financial department, except Becky from Bozeman is terrible. They put a collection on…read moremy credit report and I WAS NOT EVEN A PATIENT at the time. This is still ongoing, and it's been about a week, haven't heard anything about it being resolved. The staff is great, nurses were awesome when I had my daughter especially Jessica and my midwives Brook and Cassie. The rest of it is just ridiculous. Nobody's of any help.

I have gone to downtown clinic for years but this one is much closer to home so switched today when…read moreI needed an appt. They have most of top floor now occupied so very fast and efficient check in and made sure people who needed masks had them. Many new Drs also. I had zero complaints on the service, employees, atmosphere, nothing. Only thing that happened to mention is employees on top floor had a meeting at 8am and I always get there to get in at 07:30. Very prompt when meeting was over. THANK YOU FOR YOUR CONTINUED GOOD SERVICE BILLINGS WEST CLINIC!!!! Tests were done in warp speed and very efficient employees.

Unfortunately, we had to go to the clinic on our vacation, but I have to say they made it the best…read moreexperience possible! The quality of care was excellent, the office staff were friendly and very efficient. I would highly recommend them if you're in west Yellowstone and need a good doctor!