To those of you whom would like a very quick very impersonal visit to a local business I certainly recommend this establishment. I viewed the storefront in Billings, MT while getting a freaky fast sub. It was perfect timing. I have been dealing with acute lower back pain for approximately a month.
I do have a preexisting back injury from a previous deployment overseas, but this condition has been well documented and researched by not only the VA but also both major hospitals in town. However, when questioned about the information in my questionnaire, which you are asked to fill out prior to care, I felt belittled and slightly attacked. The time and capital spent on trying to remedy my preexisting injury cannot be quickly explained. Instead I would just say I have been through more than a 8 physicians to find myself on my current treatment. This gentleman began the interaction by questioning not what had happened for me to be on my current treatment, but hammered on the specifics of treatment in a rather boisterous tone. I couldn't help but feel attacked and left myself feeling slightly defensive. Instead of getting upset and leaving I stayed. I needed some type of treatment for this acute lower back pain. Hoping he would be able to relocate the issue or maybe give some stretching tips I endured the questions. He stated he would most likely not treat me without getting new x-rays which would be fine if the afflicted area was near or the site of my preexisting upper back injury. I asked him if there was a problem, and with voice raised he stated there was, "a huge problem.". He then had me cycled through some range of motion movements then asked me to sit and face him. Telling me before he would work on me he would need x-rays of the newest pained area specifically through one of the major hospitals as well as my most recent x-rays from my preexisting injury.
He seemed very professional with the exception of questioning the regiment emplaced by a specialist for my preexisting injury that I had spent much time and money to finally settle upon, raising his voice at me as if I had done something wrong or had perhaps insulted him somehow by being in his presence, questioning my current treatment instead of showing interest in the newest ailment, or by being presumptuous of my life style which I assume this was the catalyst assuming the worst.
In summation, this " innovative" hope-to-be franchise is a great idea. I feel strongly the intent and mission is true and just. However, maybe some customer service courses are in store for them. Hopefully writing this quick little review will help them grow and change as all small businesses do. read more