During our experience with Interlock Service Specialists in 2012, the owner Sean was consistently late, did not return phone calls and felt that he was doing us a favor simply by showing up. There were countless times when calibration appointments had to be rescheduled and we never received a phone call from him that he was cancelling or going to be extremely late. We waited in the lobby numerous times for hours only to be told he wasn't going to make it (after trying endlessly to reach him by phone which he didn't answer until we kept calling).
In general just an owner with a poor attitude looking to do the minimum possible without having the ability to admit that he should have better customer service. There was a time when I questioned his lateness and he physically attempted to intimidate me when I asked him why he didn't call us to tell us he was going to be late (after waiting almost 2 hours). We had things to do but he could care less. Not only that, but instead of taking constructive criticism like a man, he resorted to threatening gestures (standing up over me, grandstanding, puffing the chest, attempting to intimidate).
I would highly recommend that you go to a place that actually wants your business. In the case of Interlock Service Specialist, they are the type of people that smile at first to get you in the door, then provide crappy service when you just want to get calibrated. Go elsewhere for your safety's sake as the owner has a short fuse and let's his ego get in the way of just running a decent business. His website says professional and courteous service but our experience was the exact opposite.
I would say this, in our last calibration visit there was another guy who was helping us that day and he was 10,000 percent better than our experiences with Sean. He called us when he was going to be late, apologetic upon arrival. It's not that hard to be a good human being Sean. Be on time. Call if you're late. Apologize when you're wrong. Quit grandstanding just because you have an inflated ego. It's not hard dude. You're not Suge Knight. Be humble and helpful and you will succeed. Keep pushing your chest out and one day you're going to find a mountain bigger than you that pushes back.
Your business may grow and you may make some money, but until you learn how to treat people right, you'll never be a true definition of a man. You know this to be true, otherwise you wouldn't have been so upset that day when I called you on your B.S. read more