The doctor, Dr Jason Galarneau, was rude and arrogant. My wife was experiencing severe neck and…read moreshoulder pain. When he came into the cubicle he did not introduce himself. Then he asked questions and demanded yes or no answers- no discussion. At one point he said he could give her a shot that would ease the pain. When she asked what was in the shot, he would not tell her but just said "do you want it or not?". When she asked again what was in it, he replied " you are being difficult. I'm leaving" and left and did not return.

My husband has had to come to the hospital on several occasions this past year with the most recent…read moreoccurring last week. He has been under the care of Dr. Prull a few times. She has run the necessary diagnostic tests and has gotten him the advanced care that he needed right away. We cannot say enough about this. Thank you Dr. Tamara Prull for your dedication and care.

I am in pain so I googled chiropractors in my town and I found Dr. Brian Lowry was close to my home…read moreso I called. A woman ( Deborah) answered the phone and she was out of breath and I started to inquire about an appointment and she said, "hold on". She gets back on the line and her first question is what type of insurance I have. I tell her its MVP. She says loudly "that insurance is AWFUL" (I went without medical insurance for 15 years) who the hell does this bitch Deborah thinks she is? She continues to tell me how awful my insurance is, they have 2 existing clients with this type of awful insurance and she cannot get the company to pay her. She tells me that it is the worst insurance out there. I was starting to get pissed off. I booked the appointment out of sheer pain but called later to cancel as I am not going to subject myself to being treated like shit by Deborah, the crazy bitchy receptionist. I did call NYCC and they are more than willing to accept my business and work with my insurance. Epic FAIL.

Dr. Chance Lowry is a very professional and knowledgable Chiropractor. My girlfriend has been…read moresuffering from back pain for 10 years now and we finally wanted to get some results. A week prior to us visiting Dr. Lowry we visited another chiropractor who provided us with very minimal care and very high fees. Dr. Lowry had great empathy towards our situation and suggested we come to his office. Do to the large sum of money that we had spent at the previous chiropractor, Dr. Lowry understood and explained that he could provide treatment in a way that we could afford. Going to his office for the first time I felt very welcomed and the office was well organized and displayed a slide show of information on what their office provides. We filled out the personal records through an iPad, which I found to be easier and environmentally friendly. At the beginning of the visit the receptionist brought us to a room with a massage chair where my girlfriend enjoyed a massage for over 10 mins. Immediately after the massage Dr. Lowry came into the room and introduced himself. We had engaged with each other previously through social media (instagram) so he was already prepared with the case at hand. With that being said he still took additional notes and then we proceeded to the treatment room. In the room he provided several means of treatment ranging from; chiropractic adjustments, orthopedic examinations, soft tissue massage, cold laser therapy, extreme-vibration technology as well as kinesiology tape. All of which felt great for my girlfriend and provided relief just after the first visit. He additionally prescribed a few at home exercises to further help with my girlfriends issue. Overall we had a great experience and will be returning for weekly visits until the issue is resolved. Dr. Lowry has displayed the true benefits of what Chiropractic Medicine can offer. This is what every patient should receive when they visit a chiropractor. Thank you for your service and we look forward to returning soon!

My mistake was no asking questions. Turns out I'm part of the 5% failure rate that they don't talk…read moreabout. They use an assembly line approach. It's rushed, unusual and feels like they can make mistakes. I found another doctor to finish my problems. Learn all you can before surgery. A tip... special is for problems and the doctor did no say more!

Nice doctors, great care-what more to say? They took my insurance, I didn't have to wait past my…read moreappointment time and I was out in a jiffy

Saw Dr. Janke for chronic neck pain. Dr. Janke is very knowledgeable and friendly. I'm able to…read moreget appointments quickly and easily through their website, www.drkirbyjanke.com which makes it very convenient when I need adjustments! The staff there are very friendly. Highly recommend.

Excellent care. Over twenty five years providing professional services at this location. Kirby took…read morethe time to show me my X-ray and MRI as well as explain the problem areas that were indicated. He pointed out on his office diagrams the particular areas I was having issues with and also told me some lifestyle changes I needed to make to improve the likelihood of sustaining the healing that we had achieved by both our efforts. Yes, it is a business but he does give a dam about his patients.

Staff and system administrators move appointments without confirming availability with customers…read more Do not book here, they are inflexible. I needed a 5 minute med check with my primary care and after I drove 45 minutes on the one day I was available they refused to see me at the time I scheduled despite the front office attendant admitting they moved my appointment to make room for another person. When I asked why I was not contacted and if I could get my medication filled still I was refused and told I needed to wait several hours for a possible opening. After years of multiple scheduling and insurance errors by staff I will be finding any other doctor.

This drop in(!!!) laboratory station is sooo helpful. It's straight off of South Main, there will…read morebe the Rochester Regional Bone & Joint on the left corner of the building, you walk past that down the "sidewalk" (or go straight in and keep going straight) until you see a door labeled with Laboratory Testing. I came in at around 9:05 AM on a Wednesday, and there was no one ahead of me. You just check in with your name and basic info on a desktop screen by the door, super easy, very low contact. I waited maybe 5 minutes before being greeted by Kirsten, the super sweet nurse who took my info and did my blood draws. She was friendly enough to answer a few questions and have a conversation with to ignore the discomfort of needles and taking blood. By the time I left at around 9:30-9:40 there was probably 3-4 people waiting after me. Really easy, quick process, especially for my first time there.

I'm not a patient but I am a former patient of Dr. Ryan's. The staff is friendly and…read moreknowledgeable. If you ask a question, they'll find the answer.

This place is the pits. Not once did I ever see my actual Dr. there. While going through an…read moreintestinal infection I was put on Cipro and flagyl after telling my PA that I couldn't take these meds due to severe adverse reactions. He was insistent that I take these meds as another med was obscure and possibly hard to get, it wasn't. I ended up in the ER with a severe, adverse reaction and felt like I was going to die. Another time when I told him I couldn't wipe my behind anymore he laughed and asked if I had some guy named Juan following me around to do that for me. Turns out I didn't need some guy named Juan. What I did need was a massive shoulder reconstruction to fix the problem that the PA was completely clueless about. A different PA I saw there asked me how many DWIs. The answer was none. These people absolutely suck. Go else where for your health care needs.