This InterContinental has easily been one of the best hotel experiences I've had in San Diego. The property itself is beautiful, but what truly sets it apart is the people. Aiko, Maria, Dee, Michael Chacon, and Eddie delivered service at an expert level professional, attentive, and genuinely above and beyond. From the moment I arrived, this team made me feel welcomed, valued, and taken care of. Every interaction was smooth, thoughtful, and handled with precision. They didn't just do their jobs they elevated the entire experience. Because of them, my time here has been amazing and honestly the best stay I've had in San Diego so far. This is what world-class hospitality looks like. Huge credit to this team for making it unforgettable. read more

InterContinental San Diego - Hotel - Hotels Near Me - San Diego, California

The hotel is in downtown with amazing oceanfront views of USS Midway and cruise ships. We were very grateful it is within walking distance to USS Midway since we went there twice. The pool is small and very shallow at only 3ft deep so it's more of a wading pool. The view from the pool deck is spectacular. The gym has amazing views and a spin class room. Overall it was a pleasant stay but they do charge $50/night for parking and $50/night for amenities fee so all the fees can add up. There isn't much going on at night immediately surrounding the hotel. read more

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We have mixed feelings about this hotel. Context: We stayed here for 4D/3N. We got upgraded to a harbor view room from a standard king room with our platinum elite status. We also booked the hotel through Chase's hotel luxury program where we are given $100 credit that can be spent for parking, food, basically anything. Good things: - The room was clean, bed and blanket were very comfortable. - We loved the floor to ceiling windows and the view of the harbor and airport. The lounge chair was also very comfy to sit in. - The check-in (Marie) and check-out (Riley) employees were incredibly nice and helpful. - We got lunch at Vistal. We sat down at 12:30 and they said they could give us the happy hour prices which typically start at 1pm. So that was very nice. The food was also very good. We got the fish tacos, guacamole, and tuna tostada. Service during lunch was 5/5, super attentive staff to our requests and regularly checked in on how we were doing. Bad: - Breakfast is NOT WORTH IT. For 2 people at Vistal, it ended up being close to $100 ($39/per person + tax + 18% service charge). The food was nothing special. The typical breakfast buffet items you would get (for free) at other hotels. Quality of food was pretty bad for the price you're paying. The fresh fruit tasted like it was slimy and old. There was not a lot of dietary restriction signage and our server was not attentive at all. He missed our orange juice and didn't check in on us at all. It was very hard to flag him down when it wasn't even that busy. It felt like he was purposefully ignoring us. For the default 18% service charge where you'd have to go out your way to ask for a new check without the service charge on it, they definitely need better service. - You get complimentary water in your room every day. Since we didn't get housekeeping, we texted them to get our waters. When we received them, there was literally a piece of chewed up gum stuck to the bottle they gave us. Unacceptable and disgusting. - We had a car with us and it was $46 per night. Quite expensive but comparable to other hotels in downtown SD. We hoped to use the $100 Chase credit toward parking but was surprised during checkout when our Chase credit was used first for breakfast/lunch before the $23 daily amenity fee credit was applied. So sneaky and left us feeling very deceived. Riley who helped us check out was very nice though. He walked us through the bill and helped resolve the bill to what we had originally thought we would be paying. IHG should really make it more transparent which credits will be used in what order to customers. - There is no fridge in the room. Only a fridge with drinks that you have to pay for. - No vent in the bathroom besides inside the shower, which doesn't vent the toilet area... read more

InterContinental San Diego - Gum on complimentary water bottle. - Hotels Near Me - San Diego, California

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Fresh clean modern decor with beautiful views of the bay from room, restaurants, pool, terrace and lobby. Everything clean and well appointed. Staff was so friendly and most helpful. It's a great location for a hotel. Located across the street from the Aircraft carrier Midway and a few minute walk to Seaport Village. A quick Uber ride to little Italy and many other fun activities. Enjoyed the stay. read more

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Attended a professional conference at the Intercontinental recently. Great conference facilities. Very comfortable with that ample seating. Conference rooms and restrooms near conference rooms were impeccably clean. During break very good hors d'oeuvres were served along with coffee, tea and various soft drink drinks. read more

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I stayed here bc I had a free weekend night stay via my Ambassador status w/ IHG. The property had some positives & negatives: Positives: On waterfront w/ great view from the top 18th Floor; Destiny checked in with me after check in to make sure everything was okay; Garrett, the bartender at the Layover bar at the pool was super cool; Eman, the bartender at Vistal on property was very friendly; Maritza in the lounge took great care of us. We found out she spent some time on Lāna'i, so we appreciated the Aloha. The lounge patio was a nice place to hang out after dinner; Negatives: I'm still trying to figure out what I receive for my high level status. The message said Welcome Amenity and room upgrade. The only amenity we received was some small cold drink and a towel. The room was not upgraded; $66 valet fee; The free weekend room was $50 more vs booking a regular Club Lounge access room. I already paid $225 for the Ambassador membership that includes a free night. There should be better disclosure that a free weekend room costs more, so that the customer knows the full cost of a "free" weekend night; Annoying electronic music nearby that started in the day on Sat, and carried on until late Sat night. Overall a positive stay bc of the good service. But as an aside re: IHG, I had a qualifying stay earlier in the year. However, I was not granted a free night bc I did not book the stay "properly", according to the property. I called IHG's Ambassador Hotline and they were supposed to respond re: the foregoing within 72 hours: No return call. I call the Hotline again to obtain a refund. I never received a return call again. I know I will not renew my Ambassador membership, bc I was lied to by a representative at IHG about how to redeem the free night. However, I am sitting on the fence whether I will stay at IHG properties going forward. Redeeming rewards requires much more effort vs the competition, and IHG does not give full disclosure vs Marriott, Hyatt & Hilton. read more

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We had a little staycation here for to celebrate our wedding anniversary! Parking overnight was a bit steep, but that is normal for hotel stays. We didn't really have a chance to use any of the amenities, like the gym or pool. Our room was the perfect temperature and bed was pretty comfortable. A few days prior we also came here for the 4th of July Red, White, and Boom event. It was an all you can eat spread with tomahawk steak, sliders, and more! It was the perfect spot to watch the fireworks! read more

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I've always stayed at the Residence Inn across the way and have always been curious what the Intercontinental is like. It is sad to report that this will be my first and last time staying in this hotel. The good: lots of parking, good location, clean bed and sheets, close to restaurants, and pet-friendly. The bad: parking is expensive, the elevator layout is weird, one of the nightstand plugs did not work (there are about 3/4 plugs per stand), the TV stopped working and kept having a "rebooting" message, you can't use the refrigerator because it's packed with drinks that you have to pay for, the front desk phone number is dead at certain times in the evening, probably because when I checked in, the front desk employee was watching videos on his phone, etc. Let's say there were more cons than pros. I was there for only a couple of days, and thank God it was only a couple of days. On a good note, we saw fireworks since it was Labor Day weekend. If you don't want all the hidden or sneaky extra charges go to the Residence Inn across the way. 100 times better! read more

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Downgrading my review to 1 Corporate replied to my email on Day 1, promising someone would "make things right." During my entire 3D/2N stay, no one ever contacted me. At checkout, I got explicit confirmation: my room was a Classic. So instead of the guaranteed Ambassador upgrade, I was actually downgraded from what I booked - a Premium. Compensation? Just 10K points. That's what InterCon usually give when there's no upgrade - but I was ALSO downgraded. How does that make sense? And Noah at the Front Desk - calling you out. If you're new, fine, but why were you handling the Ambassador check-in desk? Lessons learned: I guess I have to switch loyalties whenever I am in San Diego. read more

InterContinental San Diego - Hotels Near Me - San Diego, California

We arrived the lobby of this property before regular check in time, shortly after we landed in San Diego. Thanks to our ambassadors status, our room was ready for us ahead of time. We then proceeded to enjoy our lunch on the terrace. We ordered rock fish tacos, tuna tostadas, guacamole, and flatbread. All the items, including those from the happy hour menu (available starting at 1pm), were fantastic. The overall hotel was modern and clean. We enjoyed the spacious and comfortable room. As a runner, I appreciated the spacious fitness center with multiple foam rollers and fresh fruits. The staff was friendly and helpful, ensuring that we have a pleasant stay. read more

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The hotel is located near the USS Midway museum. Our stay over the weekend was nice mini vacation from OC. The hotel was decorated nicely for the holidays. The staff was friendly and helpful in explaining the accommodations and services available. We had a good time using the amenities at the hotel like the fitness center and patio restaurant and bar. read more

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We stayed at Intercontinental San Diego in December and are still talking about the wonderful service and spectacular views from our guest room. In/out parking was very convenient and the proximity to SS Midway was ideal! I've been in the hospitality industry for decades and RECOMMEND this beautiful and well managed hotel. read more

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Lovely views clean room. I'm not sure if the breakfast restaurant is part of the hotel or a separate entity, but I did have bad service there. Our server was taking way too long. I was without coffee for a while and needed salsa for my omelette, and by the time I got it, my food was cold. read more

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I was here for a conference so didn't stay in a room, but the conference rooms, restaurants and pool deck were all pretty great! Staff was helpful and friendly. read more

InterContinental San Diego - Pool at night - Hotels Near Me - San Diego, California

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I was waiting in the loony for my fiends and the staff made sure I was well taken care of. They gave me a bottle of water and mor wheat once asked how I was and if they could help. A classy place that is always worth the toile to visit. read more

InterContinental San Diego - Hotels Near Me - San Diego, California

This hotel is VERY dog friendly, in the sense that everyone was truly welcoming of our two pups so they get 5 stars out of the gate. Checkin was great and our room on the 14th floor was clean, comfortable with a great view. Location is excellent and walkable to so much. Fantastic grass area for pups on the west side of hotel/harbor side. We had three wonderful nights here, all the staff we encountered were warm and friendly. The Byredo products in the room were a big win with me and smelled fabulous. The restaurant off the left by has a pup friendly patio and great service. Would not hesitate to stay here again! read more

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If you're needing to stay in the downtown area of San Diego, consider the Intercontinental San Diego. The location is a short distance from the airport and the water. It's within walking distance of lots of restaurants and the rooms and staff here are great! The facility also has a variety of conference accommodations within the building. There is only 1 restaurant and bar on site. This hotel is part of the IHG family of hotels. read more

InterContinental San Diego - Hotels Near Me - San Diego, California

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We were here for a couple events. It's a beautiful hotel from the outside, decent location, but that's pretty much the only positives. Parking is difficult. There is a lot across the street you can use but you're pretty much stuck with overpriced valet. My main problem is that a few staff members are just rude. They need to train the staff better in hospitality. Basically the event had choices of pizzas. We were wanted pepperoni, to be told no there's only cheese left, take it or leave it. It's been a long day so we did. As we were eating, more pepperoni pizzas were brought out. Sir, you could've just told me more was coming out in a few minutes instead of telling me there's no more for the night. Flavorless cardboard pizza. Churros were dry with too much sugar Pretzels were dry as well Drinks they wouldn't even give us the whole can or pour it all into the cup, just cups filled 3/4th of the way. It sucks, I would've loved to stay at this intercontinental, but after this experience, I'll just stay elsewhere when I'm in SD read more

From the moment I arrived at this IHG property, the service was nothing short of exceptional. Paulina at the front desk greeted me with warmth and professionalism, making my check-in process seamless. She generously offered complimentary room upgrades, which was a wonderful surprise that enhanced my stay. Paulina's kind and patient demeanor, along with her thorough answers to all my questions, made me feel valued and truly welcomed. The bar and restaurant, Vistal, provided an outstanding dining experience, thanks to Daniel's attentive and top-tier hospitality. As a bartender, Daniel was a true master of his craft, crafting drinks with care and engaging each guest with genuine friendliness. His ability to create a comfortable, inviting atmosphere elevated my experience and made every visit to Vistal memorable. Whether through his impeccable service or his thoughtful attention to detail, Daniel truly went above and beyond to make my evenings special. Andrew and MJ at the front of Vistal also stood out with their exceptional service. Andrew's professionalism and efficiency ensured that everything ran smoothly, while MJ's sweet and cheerful personality added a personal touch that made interactions so pleasant. Together, they reflected the property's commitment to outstanding hospitality. The only thing I would change about my stay is how fragrant the soaps, shampoo, conditioner, and other toiletries were--they were a bit overpowering for my taste. That aside, everything about my experience was fantastic, from the service to the amenities, and I look forward to returning for another memorable visit! read more

InterContinental San Diego - Vistal - Hotels Near Me - San Diego, California

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We attend here for a staycation. It was everything a local could hope for! Comfy beds Pronominal food Astonishing amazing view Great pool And staff that went above and beyond each and every time In each and every department. This is my new fav staycation place. Shhhhh don't tell anyone how amazing this spot it. read more

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It was my sister's birthday weekend, so we did a staycation in downtown. I love staying at the Intercontinental, even when I travel internationally. The service has always been top tier and most importantly, I feel safe. What's special about the San Diego location is that it's just steps away from a lot of touristy hot spots and great food with a view. The amenities are amazing, Seneca is located on the rooftop, and the toiletries are amazing! Byredo?! It's pretty pricey and to have that in a hotel was so great. My hair and skin were feeling soft and gave a luxurious feel. They also have an international market that is open late. We found rare flavored Lays chips and Kit Kat bars and munched on it til the wee hours. If you're coming from out of town and deciding on what hotel to stay at, like minimal walking to tourist and food spots, I highly recommend this hotel. read more

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We chose the Intercontinental San Diego for a staycation to celebrate my birthday during Memorial Day weekend. We arrived in the evening after spending the day at the San Diego Zoo with our two little kids. Check-in There were two staff members checking guests in. Although there was a wait, it wasn't too long. Once it was our turn, we were greeted right away. The staff member was friendly and even wished me a happy birthday, which was a nice touch. Room Our room had a beautiful view of the harbor and was spacious enough for two adults and two little ones. I do wish there had been a small fridge to store milk for the kids, but we made do. Parking Parking was $46 per day. The garage is connected to the hotel, which made it convenient, and I felt comfortable knowing the car was secure. In/out privileges were included. Extras The hotel made a sweet gesture by leaving a birthday note in the room, along with a slice of cake and extra bottled water. I also received a food and beverage credit. Just a heads-up, be sure to use it before you check out, as it can't be applied the day of your departure. Check-out Check-out was quick and smooth. I was helped right away and everything was handled efficiently. Service I want to give a special shoutout to Karina M., who went above and beyond to make my birthday stay feel special from beginning to end. Her prompt response to my requests and the way she handled my concerns truly set the standard for exceptional service. The customer service at this hotel is second to none. I highly recommend staying here if you're visiting San Diego. read more

InterContinental San Diego - Hotels Near Me - San Diego, California

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Overall nice place. Don't like that you can't use the fridge in the room since filled with drinks you need to buy. Good gym with lots of equipment and nice pool area with outdoor fire pit seating. Great views and lots nearby. Verizon internet connection was very spotty and don't like to connect to public WiFi networks. read more

My new favorite hotel in San Diego, Intercontinental San Diego. I have stayed at a tons of hotels in San Diego and I have never been so impressed. It is a bit more expensive than the other hotels on the waterfront but so worth it. The room is large and really nice lay out. Most rooms have a pretty good view of downtown or the Midway Aircraft Carrier. Service is professional & top notch. The 4th floor pool is a great place to hang out, and the water temperature is 81 degrees. They have a nice bar and lots of chairs and fire pits to just chill and enjoy the views of the waterfront. I definitely will be staying here on future trips to San Diego. read more

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The staff was excellent. Aside from the check in guy who was not helpful in checking us in (to be fair it was a night shift), the daytime staff was excellent and helped get us firmer pillows and fixed our coffee maker. The room was clean and had a view of the bay. The restaurant in the lobby was also good. The pool was tiny so we didn't really utilize that area. read more

Stayed here 3 nights for the Wild Horses festival in December. Very clean! Excellent service! Great location. We typically stay at the Omni when we are in San Diego, but couldn't get a room and stayed here. It was fantastic and we would definitely stay again! read more

Let me tell you. I just returned from sleeping eleven hours one night, not including a three hour mid-day nap, which never ever happens. So the combo of the beds and blackout shades here is some type of miracle! Besides that, we had a nice stay at the Intercontinental. The Clif Notes: On the weekend, the pool is quite the scene. Our room had a straight on view of it so we could certainly see what was going on. Also, people could certainly see us in our room if the shades were open. There was music at the pool on Saturday afternoon, and the small pool gets quite busy with a mix of what looked to be families and 30s/40s crowd. The pool area is not too large, located on the fourth floor roof. The view from the gym is great. At 9:30 AM, I had a private gym, which was shocking. Where was everyone? They have plenty of cardio machines and lots of weight machines. They even have a cycle studio with on-demand classes. The dumbbells are in an interesting alcove with no mirror there. All that was missing was a cable machine! Gotta get my workout in even on vacation (or especially with going to the ice cream festival). The room itself is not too large, and IHG chains always have nice showers. The location is also perfect in downtown walkable to so much! Also, the mini bar does not allow for any room to put personal items in there, so ask for a fridge if you have medication or other items. They nicely brought us a sizeable mini fridge quickly after we settled in our room. Don't forget the delightful fruit water in the lobby on a hot day. It's the little things! Overall, it was a great stay (not cheap) with modern rooms and amenities and a great location. read more

InterContinental San Diego - View from the gym! - Hotels Near Me - San Diego, California

I GUESS I'M A CLEANING LADY NOW AirBnB is fine for when you want to be abused by a stranger with a binder full of rules. But is doing this even safe? Ever stay in an AirBnB that gives off "haunted" vibes? I'm not a paranoid person but I am deeply afraid of what's behind locked door #2. Then there's the pesky little notes taped everywhere: "Keep porch light off after 10". "Don't use the bathroom outlet for hair dryer". "Shut off HVAC when leaving". "If you hear a child crying in the closet, it's not a child. DO NOT OPEN THE DOOR". Also... without fail the kitchen comes equipped with the world's sh*ttiest nonstick pan. And you get mismatched dishes and 80's silverware and the only utensil that you need has gone rogue. But my biggest gripe... we have to pay to clean up after ourselves? Your binder requires me to do the dishes, scrub the toilet, clean the shower, dust the floorboards, strip the bed, vacuum the floors, bake a cake, wash the towels, and fold them into cute little cranes. If I have to do housework, why not stay home?? Finally, what's up with the 3-day minimum stays and subsequent extortion? We have paid for more than a few unused 3rd days when time and circumstance dictate. And then you get a hostage message demanding a five-star review if we ever want to see that security deposit again. I believe we are nearing the end of AirBnB as it currently exists. Even after they were forced to issue guests a $1 million per stay insurance policy to mitigate these issues. Maybe they could survive if they had an option for people who just need to use someone's bathroom for a few minutes. Air1n2 anybody? I mean compare this to our hotel. They do ask us to not trash the room like a 70s rock band. But no worries if you do! Bring your dogs, we don't care how many or what size. There's a man with a cool vest who parks your car and brings your bags up. And you can leave everything blasting while you come downstairs for free breakfast. Pro tip: If you stay at the Intercontinental, you know what you are getting. At this and every Intercontinental Hotel you get a great location, a gym, a spa, a restaurant, a pool, a maid, and 24/7 service. With AirBnB Roulette, you risk some quirky thing not mentioned (like being haunted). Don't forget the added bonus of the greatest invention ever, Room Service! We're staying at one right now. So send up some more pillow mints before we turn in please. Thank you. read more

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This InterContinental Hotel is the newest major hotel on San Diego Bay. It's very contemporary in look and feel. All of the guestrooms enjoy water views. We enjoy coming here with friends for drinks at the third-floor Vistal Bar with its terrific sunset views of the Bay and out past Point Loma to the Pacific Ocean. The hotel is conveniently located near the Embarcadero, Seaport Village, Santa Fe Railroad Depot, and downtown San Diego. Our favorite way to get here from home is on the Blue Line Trolley to the Santa Fe Depot. The Gaslamp, Petco Park, and San Diego Convention Center are about about a mile walk away. Hotel staff are professional and very helpful. The property is well-maintained. Parking is expensive. read more

Room. Building. Amenities. Food. All 5 Star. BUT we were suppose to get breakfast included with room rate paid (paid add'l cost), but it was only a $30 pp daily credit, when the breakfast for 2 was billed $100 w mandatory 18% plus tax. So you will spend $40 day for the included breakfast. Hotel Parking $92 self park 48hrs. Found SpotHero, ACE parking within 1/4 mile for $33 self park 48hrs. Hotel daily resort fee $58 but you get $23 daily Food/Bev (Martini) credit ($22.89 for lemon drop). Walked to the Tallship/Submarine Museum...awesome 5 min. Gas Lamp 10 min walk. Right in town, against the cruise ships leaving. Roof top restaurant was worth going up to 19th fl. All in all was it worth the $$$$$. Sure. We were explained at the front desk when we checked in that we had to spend the $23 daily FnB credit. Also went to front desk and it was a supervisor who told us same as they stepped up when I was discussing with clerk. Never told $23 credit can be used for the overcharge for included breakfast. We called and was told over the phone (here two days later) that we could have used the $46 (2 nt stay) towards the breakfast. 4-5 Star hotels should not have simple management problems like this. Disappointment. read more

The Intercontinental is a BEAUTIFUL hotel!! We came from Vegas and wanted to check in early. Arianna helped us out and she is such an amazing gal to talk to! She gave us plenty of recommendations and gave us an upgrade on our room. It made our weekend very special thank you so much! read more

For $500-$600 a night, one would expect no issues in the hotel room. That was surely not what we got for the three nights stay we had here. Shower water was burning hot and we had to call the front desk about this issue. They couldn't fix it and stated that it was an internal issue and we had to move rooms. The shower tub was also pretty disgusting and not that clean. Moved rooms and then there was an issue with the toilet constantly making noise because the flapper was broken. Front desk is always nice and the ambiance when walking in is always nice. That's it. Can't say anymore. So disappointing. read more

Nice and clean hotel as well as having a nice pool that overlooks the Bayfront (although small). Check in was a breeze with Karina who helped us out as well as everyone at the front desk. Loved how this hotel was literally down the street from the train station! And Uber averaged around $10/way when my gf and I tried to go Pride. Definitely loved staying here but wished they had complimentary intercontinental breakfast. read more

I love this hotel they have a great club room, amazing views, and Central location to tourist attractions in walking distance! In addition to that I have received aboveboard customer service from the entire crew, including the head of the concierge, Brittney and David at the restaurants., and especially Noah at the front desk. The food is reasonably on par with good local cuisine. 10/10 would stay again. Get your intercontinental ambassador benefits while you're at it! read more

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Great stay with a beautiful sight of the San Diego Waterfront!! I'm giving this a 4 because there was a slight issue with my check in. Several guests were ahead of me did early check in a few hours before the standard check in of 3 pm, which delayed my room to be ready for 20 minutes overtime. Once I got my room, I was ready to relax and unwind. Beautiful window view of the water. The room had an extra pay for mini fridge, snacks, and dry cleaning. Very spacious desk and night stands for my electronics, but weird placement of plug ins to charge my devices. Great bathroom that was clean equipped with shampoo, body wash, conditioner, and extra kits like toothbrush, toothpaste, and q tips. The bed was comfortable and I didn't have any struggle sleeping, unless a boat or ship alarmed on the water. Loved how there's a button on the wall to indicate housekeeping or do not disturb for the next day. Overall, a solid stay near downtown San Diego within walking distance of several restaurants. read more

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Ok. Just because DEI is abolished in America doesn't mean those who pay good money to stay in the InterContinental Hotel should be treated as such. The lack of customer service satisfaction from the staff was insane. The scripted responses to the basic service that the staff couldn't provide gave off the "we don't want you here" vibe. Mind you this is my birthday weekend. This chain isn't a franchise so you would think the available amenities at one location- Downtown LA would be the same here. Nope. Housekeeping is usually pleasant when they come to the room for cleaning....not here!! Forgive me but Housekeeping's vibe and presence was real negative and gave no personal response when greeted. Her demeanor was unpleasant and her appearance was dishelved...which had us actually question if she was really part of the staff. Here is when the lack of customer service and staff communication plays out to be scripted responses. We were unable to use our fire stick in the HDMI slot. We contact the front desk who sends up maintence who offered us credit to order a movie or two because he didn't understand why the HDMI connection wasn't working and that the front desk will call you to confirm. The front desk calls and says our TVs are modified not allow access to the HDMI connection...then why would you send maintence up?? Intsead they want you to pay $16.99 for a 3yr old movie. For the inconvenience she says I will extend you credit and provide you $46 credit and waived the previous bar charge but you have to use this new credit by midnight...OK now we have an hour and 15-minute to use this credit. During this time we checked on our late check in...mind you we made notation of this request at the time of the reservation. The front desk once again gives a scripted response that our reservation does not state this and to call at 8am the next morning. Now...here's the lack of staff communication and updating customers profile...we call at 8am to request a 2pm check out and was told its an extra $50 and that they can do 1pm. Ok fine...when time to check out we go to front desk where we're told we indeed have a 2pm checkout complintary unknown to us as we're rushing to ensure we're out by 1pm. Then told the $46 credit was not applied and we're being charged for the $50 for our bar purchases WTF. To top it off...the front desk manager Noah was condescending in his tone while giving us his version of the scripted response as if we're trying to scam the hotel. Feeling really disrespected, we ask for the manager....of course Noah scripted response the manager is not available...how convenient...you're now blocking us from speaking to someone who has more authority who can help us. When we asked to get a print out of our customer profile Noah couldn't provide it...really we can't see our information. Did I mention we're reward members which means we spend our hard working money and chose to stay at your establishment. I give this hotel two stars for the view only. Next is contacting corporate...because the money spent WE ALL deserve to be treated with dignity and respect through customer satisfaction... read more

InterContinental San Diego - View - Hotels Near Me - San Diego, California

I recently spent one night at the Intercontinental in downtown San Diego. I was in town for a very brief visit and decided to splurge on my hotel. Located right on the water, the views could be stunning, I am sure, however, my room faced a vacant lot. Upon checking in, I was told that I had a $25 credit to use in the restaurant. I planned to use it the following morning for breakfast since I wasn't planning to eat dinner that evening. However, I was informed that if I did not use it for dinner, then I would lose it. Another disappointment from a high-end establishment. The pillows in the room were quite flat, and the linens were quite scratchy. Again, for the price you pay, I would expect much better quality for my sleeping arrangements. All in all, I probably should've saved some money and stayed somewhere else where I would have known what to expect. read more

Loved staying here at the Intercontinental in SD! Staff were great, loved our two queen bed room, nice bathroom, spacious enough for the 3 of us. One of my favorite features is being able to scan a QR code in the room and immediately being able to text the housekeeping/concierge for stuff we needed. Super convenient and cool! We also had a late dinner at Vistal restaurant, had the burger, guacamole and chips, poke, and 3 different cocktails. Everything was delicious. We also ordered a Caesar salad with salmon the next day for lunch pickup and it was tasty as well although I wish the portion was bigger for what we paid. Love their gym! Amazing workout equipment and a GREAT view of the water, so nice!!! The hotel is located right by the water, walkable to little Italy and about 15 minutes from the airport. Great location, would definitely stay here again. All staff were super kind and helpful. read more

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I have never stayed in downtown San Diego and stumbled upon InterContinental. I was very excited to stay here with my husband and dog (Cooper) for a night before heading to see our family in Orange County for Christmas. Damien was fabulous! I had some booking issues online and I called the hotel to get some help. Damien took the call and took it upon himself to make sure all my questions were answered and he ended up booking my stay with ease over the phone. If it wasn't for him I probably would have chosen a different hotel due to the website being difficult. Unfortunately, Damien wasn't there when I checked in, but, Ana was and she was wonderful! Honestly, everyone I talked to from the front desk over my stay was so friendly and welcoming. At check out, Mason made sure I had a great stay and wished me a happy holidays as I left. The front desk is a 10/10! The room was nice and dog friendly which Cooper appreciated. For all those dog parents out there- you have to take your dog potty by easily taking elevator to the 1st floor and there's walking areas to let your dog do their business. Bring your own dog poop bags because I didn't see a designated dog relief area. But there were trash cans around and you head right back into the hotel and back to your room. Warning about the shower- the soap rack holder has a really pointy edge which my husband didn't expect and scraped his arm. Other than that, we have no complaints and can't wait to stay again in the future! Thank you front desk staff for an exceptional stay! Again, thank you Damien for taking the time to help me book this stay for my husband and pup! read more

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Hotel was fine. Stayed using points. Very clearly says fee of $50 per day will not be covered by points. They charged $100. No bill on tv in room. No bill online. No one answers phone (promptly, anyway). I'm not going to argue for getting my $50 back - my time is too valuable. But I'll write a review if invited to do so. Voila. read more