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Can't say enough good things about this hotel. The room service was quick. I had the wagyu burger, the fish tacos, glass of milk and the truffle fries ($92 total). The hotel is clean and no complaints. The breakfast buffet was good. Please take note that a gratuity of 18% is already charged any extra tip in cash would be at your own discretion.
Intercontinental SD is a great downtown location for waterfront activities. Little Italy is also a short stroll away. A couple of upper floor restaurants with nice outdoor patio views. Rooms are clean and sheets are comfortable. Must request for robes. Drawbacks: A plain pool with no poolside amenities or bar. You look across the street at the rival hotel and see a decorated pool filled with folks all day & nite bar and wonder. No other way to describe him but the shortest height front desk male employee needs to be retrained or let go. Mannerisms & responses are well below this level of hotel.
Every few years, I like to get a little fancy and fly somewhere beautiful, buy some nice things, eat some fancy food, and stay somewhere nice. This time I chose San Diego and to stay at the Intercontinental San Diego. What. A. Beautiful. Hotel. Everything is immaculate from the elevators, gym, room, and even the parking lot was nice and didn't feel grungy. It is also located in a prime spot within walking distance to downtown, the port, and a bunch of other things to do. I am already getting excited just thinking about going back there. I booked the hotel through a luxury hotel program called The Edit and was stoked about all the extra benefits that came with staying there. The reason I am taking a star off is that nobody working there seemed to know exactly how it works. My final invoice seemed incorrect and was missing some of my benefits. I called probably around 2-3 times to work it out but ended up giving up.
The hotel is located at a good location - 5 minutes walk from SD cruise terminal, 5 minutes from Santa Fe train station, 15 mins from SD Airport (drive), 10 minutes from USS Midway, 10 minutes from New Children's Museum (drive), 5 minutes from Little Italy (drive). Hotel upkeep of room and amenities are good and satisfied with the comfort of the bed, pillow and overall room condition. Room access is secured somewhat by the need for card key to access room floors. The pool is on the smaller size and can get crowded when the weather is nice and it's busy season - was staying just before 4th of July. Overall good value for the hotel. As for water front view, it's subpar unless you have the corner waterfront rooms, or perhaps the first 2-3 rooms on each side of the building. These would be the room numbering 01-08 (01-02 would be corner rooms) - last two digits with first one or two digits representing floor level). Continental breakfast only includes cold foods but they do have a good spread of pastries, cut fruits, chia seeds jars, and the delicious La Fermiere yogurt. Full breakfast buffet includes hot food options both seems to be same things on both mornings we went. They provided kids with some kids activity stuff which was nice. Good value if you have complimentary breakfast voucher or just need to have breakfast at hotel to get going. If not, there are other places like cafes and bakeries to check out around the area.
Fresh clean modern decor with beautiful views of the bay from room, restaurants, pool, terrace and lobby. Everything clean and well appointed. Staff was so friendly and most helpful. It's a great location for a hotel. Located across the street from the Aircraft carrier Midway and a few minute walk to Seaport Village. A quick Uber ride to little Italy and many other fun activities. Enjoyed the stay.
TL;DR: DO NOT STAY HERE. One month expired food provided in room service. Security used to intimidate as part of their process to collect complaint information handled via their insurance. 1/ FOOD SAFETY + SERVICE We stayed two nights at the InterContinental San Diego because the InterContinental is a refined hotel chain around the world that we have enjoyed because of its high standards. Not at this location. They served us condiments like this ketchup jar with 2 month expired date (we stayed early June 2026) with our breakfast room service order. When contacted on the in room phone, they did not take any action to address the issue nor apologize. Instead, they promised the good and beverage manager would arrive to our room to discuss in 5 minutes, but he never showed up. I walked down to the front desk and brought the expired condiment jars, and asked to see the food and beverage manager. He showed up in minutes, and stated he never got a call or email from the in room phone team to follow up with me. He was apologetic and stated he never saw this ketchup jar before, only the Heinz ketchup which we actually received the day before for room service. I assume he debugged this with his staff. He was clearly taking this seriously. My experience with front desk and security was far worse and the reason why I am writing this review. Noah (sp) the front desk manager echoed apology, but also initiated their procedure to use their security staff to collect information from me because food borne illness claims are an insurance issue. It wasn't clear to me that this was the case. And when security showed up, they made sure to treat me with the same aggressive, transactional, harsh manner they would treat someone they need to escort out of the bar for drinking too much. When I asked why I had to give her the info rather than start, she said, "I cannot tell you that." This immediately escalated an already unpleasant situation. When I asked the security person to understand the next steps, she folded her arms, stood up straight, and said we will contact you when we are ready to. I clearly saw this sequence of events as intimidation and retribution for reporting a health safety issue. Noah was apologetic for this experience, handled the situation OK, but the security person never apologized or acknowledged how they escalated the situation. All in all, I wouldn't have left this review if it wasn't for this uncalled for and intimidating encounter with security. I do not feel safe staying at this hotel... not only because of the food, but because how the hotel uses security to intimidate guests as part of their process for food borne illness complaints. We reported this to the local public health authority. 2/ROOM The room was very mid for an InterContinental hotel. It had the high class toiletries, but they didn't have bathrobes or slippers. When you call room service, they can bring bathrobes. They didn't give us slippers because they said the slippers haven't been ordered yet. The pillows were flat and lifeless. Very different from the full down pillows at other InterContinentals. Windows are thin. We could hear the trains and cars outside thru the late night. The AC white noise helped muffle this. 3/LOCATION This is the main reason why to stay here. It's 10 minutes drive from the airport, 5-10 minutes walk into Little Italy, and there's even a small farmers market on Saturday morning just outside the hotel. You're also about 10-15 minutes from all other locations you'd want to see around the city, like Balboa Park, Ocean Beach, and Gaslamp.
The hotel is in downtown with amazing oceanfront views of USS Midway and cruise ships. We were very grateful it is within walking distance to USS Midway since we went there twice. The pool is small and very shallow at only 3ft deep so it's more of a wading pool. The view from the pool deck is spectacular. The gym has amazing views and a spin class room. Overall it was a pleasant stay but they do charge $50/night for parking and $50/night for amenities fee so all the fees can add up. There isn't much going on at night immediately surrounding the hotel.
Attended a professional conference at the Intercontinental recently. Great conference facilities. Very comfortable with that ample seating. Conference rooms and restrooms near conference rooms were impeccably clean. During break very good hors d'oeuvres were served along with coffee, tea and various soft drink drinks.
I stayed here bc I had a free weekend night stay via my Ambassador status w/ IHG. The property had some positives & negatives: Positives: On waterfront w/ great view from the top 18th Floor; Destiny checked in with me after check in to make sure everything was okay; Garrett, the bartender at the Layover bar at the pool was super cool; Eman, the bartender at Vistal on property was very friendly; Maritza in the lounge took great care of us. We found out she spent some time on Lāna'i, so we appreciated the Aloha. The lounge patio was a nice place to hang out after dinner; Negatives: I'm still trying to figure out what I receive for my high level status. The message said Welcome Amenity and room upgrade. The only amenity we received was some small cold drink and a towel. The room was not upgraded; $66 valet fee; The free weekend room was $50 more vs booking a regular Club Lounge access room. I already paid $225 for the Ambassador membership that includes a free night. There should be better disclosure that a free weekend room costs more, so that the customer knows the full cost of a "free" weekend night; Annoying electronic music nearby that started in the day on Sat, and carried on until late Sat night. Overall a positive stay bc of the good service. But as an aside re: IHG, I had a qualifying stay earlier in the year. However, I was not granted a free night bc I did not book the stay "properly", according to the property. I called IHG's Ambassador Hotline and they were supposed to respond re: the foregoing within 72 hours: No return call. I call the Hotline again to obtain a refund. I never received a return call again. I know I will not renew my Ambassador membership, bc I was lied to by a representative at IHG about how to redeem the free night. However, I am sitting on the fence whether I will stay at IHG properties going forward. Redeeming rewards requires much more effort vs the competition, and IHG does not give full disclosure vs Marriott, Hyatt & Hilton.
We had a little staycation here for to celebrate our wedding anniversary! Parking overnight was a bit steep, but that is normal for hotel stays. We didn't really have a chance to use any of the amenities, like the gym or pool. Our room was the perfect temperature and bed was pretty comfortable. A few days prior we also came here for the 4th of July Red, White, and Boom event. It was an all you can eat spread with tomahawk steak, sliders, and more! It was the perfect spot to watch the fireworks!
I've always stayed at the Residence Inn across the way and have always been curious what the Intercontinental is like. It is sad to report that this will be my first and last time staying in this hotel. The good: lots of parking, good location, clean bed and sheets, close to restaurants, and pet-friendly. The bad: parking is expensive, the elevator layout is weird, one of the nightstand plugs did not work (there are about 3/4 plugs per stand), the TV stopped working and kept having a "rebooting" message, you can't use the refrigerator because it's packed with drinks that you have to pay for, the front desk phone number is dead at certain times in the evening, probably because when I checked in, the front desk employee was watching videos on his phone, etc. Let's say there were more cons than pros. I was there for only a couple of days, and thank God it was only a couple of days. On a good note, we saw fireworks since it was Labor Day weekend. If you don't want all the hidden or sneaky extra charges go to the Residence Inn across the way. 100 times better!
10 days ago
The location of this property is absolutely perfect--incredibly convenient, easy to navigate, and offering great access to the waterfront. The hotel itself feels fresh, and the rooms are beautifully modern, upgraded, and impeccably clean, providing a very comfortable and stylish environment to relax or get work done. However, the main drawback is the restaurant. For a hotel of this caliber, it sorely lacks a good, diverse selection of food. The menu is quite limited, which forces you to look elsewhere if you want a high-quality or varied dining experience. Overall, it's a beautiful hotel in a prime spot with excellent, upgraded rooms. If they can expand and elevate their culinary options to match the modern quality of the rest of the property, it would easily be a five-star experience. read more
Easy check-in on the 3rd floor. Driving entrance was a bit busy, so take the train! The Depot is a block away. Room is spacious, clean, and welcoming. Refrigerator in room is not available except to purchase items. Daily refrigerator fee of $30/day is available, which is a bummer. Pool was a little disappointing-small and no jacuzzi. The Lobby bar/restaurant has GREAT fish tacos and tuna tostada!! Would come back for those for sure. Tip is included in the bill, fyi. Overall, great experience and would stay here again. read more
1 month ago
Headline The only view from our "Water View" room was a nearby hotel - see attached photo. Review We booked a "Water View" room expecting a clear sightline to the harbor as shown on their website here: https://digital.ihg.com/is/image/ihg/intercontinental-san-diego-6135904810-4x3 This website photo is from a south side room and they do have partial but not full views of the harbor. But if you're placed in a north facing room, the main view is the Springhill Suites building, 80 yards away. See the attached photo I took from our Room 1510. Assuming we were in the wrong room, I contacted Sr. Front Office Mgr. "Aiko D". She confirmed all regular side facing rooms are Partial Water View and the only rooms with full harbor view are higher cost Waterfront Suites. But as I mentioned to her, both the hotel website and my email confirmation said "Harbor View". For comparison, Springhill Suites, the hotel 80 yards away in my photo has the same north and south facing rooms. But they are correctly called "Partial Bay View" on their website: https://www.marriott.com/en-us/hotels/sandh-springhill-suites-san-diego-downtown-bayfront/rooms/ It is disappointing that a high end hotel in the IHG group is choosing to mis-represent their "view" rooms. And also disappointing that their Management has not responded to any of my phone calls and emails since April 2026. After speaking with San Diego Gen. Mgr. "Lisa A" on April 2, I followed up with emails to her on April 3, April 30. May 19 and Aug 24. Having no response, on Aug 30, I escalated to IHG "Executive Liaison" Ashley D" located in Salt Lake City UT. Her only action was to forward my email back to San Diego Gen. Mgr. Lisa A" on Sept 1. And she has not replied (again) The conclusion is, IHG has no plans to change the incorrect and deceptive room descriptions. So we will be taking our future business elsewhere. read more
Can't say enough good things about this hotel. The room service was quick. I had the wagyu burger, the fish tacos, glass of milk and the truffle fries ($92 total). The hotel is clean and no complaints. The breakfast buffet was good. Please take note that a gratuity of 18% is already charged any extra tip in cash would be at your own discretion. read more
Intercontinental SD is a great downtown location for waterfront activities. Little Italy is also a short stroll away. A couple of upper floor restaurants with nice outdoor patio views. Rooms are clean and sheets are comfortable. Must request for robes. Drawbacks: A plain pool with no poolside amenities or bar. You look across the street at the rival hotel and see a decorated pool filled with folks all day & nite bar and wonder. No other way to describe him but the shortest height front desk male employee needs to be retrained or let go. Mannerisms & responses are well below this level of hotel. read more
Every few years, I like to get a little fancy and fly somewhere beautiful, buy some nice things, eat some fancy food, and stay somewhere nice. This time I chose San Diego and to stay at the Intercontinental San Diego. What. A. Beautiful. Hotel. Everything is immaculate from the elevators, gym, room, and even the parking lot was nice and didn't feel grungy. It is also located in a prime spot within walking distance to downtown, the port, and a bunch of other things to do. I am already getting excited just thinking about going back there. I booked the hotel through a luxury hotel program called The Edit and was stoked about all the extra benefits that came with staying there. The reason I am taking a star off is that nobody working there seemed to know exactly how it works. My final invoice seemed incorrect and was missing some of my benefits. I called probably around 2-3 times to work it out but ended up giving up. read more
4 months ago
The hotel is located at a good location - 5 minutes walk from SD cruise terminal, 5 minutes from Santa Fe train station, 15 mins from SD Airport (drive), 10 minutes from USS Midway, 10 minutes from New Children's Museum (drive), 5 minutes from Little Italy (drive). Hotel upkeep of room and amenities are good and satisfied with the comfort of the bed, pillow and overall room condition. Room access is secured somewhat by the need for card key to access room floors. The pool is on the smaller size and can get crowded when the weather is nice and it's busy season - was staying just before 4th of July. Overall good value for the hotel. As for water front view, it's subpar unless you have the corner waterfront rooms, or perhaps the first 2-3 rooms on each side of the building. These would be the room numbering 01-08 (01-02 would be corner rooms) - last two digits with first one or two digits representing floor level). Continental breakfast only includes cold foods but they do have a good spread of pastries, cut fruits, chia seeds jars, and the delicious La Fermiere yogurt. Full breakfast buffet includes hot food options both seems to be same things on both mornings we went. They provided kids with some kids activity stuff which was nice. Good value if you have complimentary breakfast voucher or just need to have breakfast at hotel to get going. If not, there are other places like cafes and bakeries to check out around the area. read more
3 months ago
1 month ago
Fresh clean modern decor with beautiful views of the bay from room, restaurants, pool, terrace and lobby. Everything clean and well appointed. Staff was so friendly and most helpful. It's a great location for a hotel. Located across the street from the Aircraft carrier Midway and a few minute walk to Seaport Village. A quick Uber ride to little Italy and many other fun activities. Enjoyed the stay. read more
5 months ago
TL;DR: DO NOT STAY HERE. One month expired food provided in room service. Security used to intimidate as part of their process to collect complaint information handled via their insurance. 1/ FOOD SAFETY + SERVICE We stayed two nights at the InterContinental San Diego because the InterContinental is a refined hotel chain around the world that we have enjoyed because of its high standards. Not at this location. They served us condiments like this ketchup jar with 2 month expired date (we stayed early June 2026) with our breakfast room service order. When contacted on the in room phone, they did not take any action to address the issue nor apologize. Instead, they promised the good and beverage manager would arrive to our room to discuss in 5 minutes, but he never showed up. I walked down to the front desk and brought the expired condiment jars, and asked to see the food and beverage manager. He showed up in minutes, and stated he never got a call or email from the in room phone team to follow up with me. He was apologetic and stated he never saw this ketchup jar before, only the Heinz ketchup which we actually received the day before for room service. I assume he debugged this with his staff. He was clearly taking this seriously. My experience with front desk and security was far worse and the reason why I am writing this review. Noah (sp) the front desk manager echoed apology, but also initiated their procedure to use their security staff to collect information from me because food borne illness claims are an insurance issue. It wasn't clear to me that this was the case. And when security showed up, they made sure to treat me with the same aggressive, transactional, harsh manner they would treat someone they need to escort out of the bar for drinking too much. When I asked why I had to give her the info rather than start, she said, "I cannot tell you that." This immediately escalated an already unpleasant situation. When I asked the security person to understand the next steps, she folded her arms, stood up straight, and said we will contact you when we are ready to. I clearly saw this sequence of events as intimidation and retribution for reporting a health safety issue. Noah was apologetic for this experience, handled the situation OK, but the security person never apologized or acknowledged how they escalated the situation. All in all, I wouldn't have left this review if it wasn't for this uncalled for and intimidating encounter with security. I do not feel safe staying at this hotel... not only because of the food, but because how the hotel uses security to intimidate guests as part of their process for food borne illness complaints. We reported this to the local public health authority. 2/ROOM The room was very mid for an InterContinental hotel. It had the high class toiletries, but they didn't have bathrobes or slippers. When you call room service, they can bring bathrobes. They didn't give us slippers because they said the slippers haven't been ordered yet. The pillows were flat and lifeless. Very different from the full down pillows at other InterContinentals. Windows are thin. We could hear the trains and cars outside thru the late night. The AC white noise helped muffle this. 3/LOCATION This is the main reason why to stay here. It's 10 minutes drive from the airport, 5-10 minutes walk into Little Italy, and there's even a small farmers market on Saturday morning just outside the hotel. You're also about 10-15 minutes from all other locations you'd want to see around the city, like Balboa Park, Ocean Beach, and Gaslamp. read more
The hotel is in downtown with amazing oceanfront views of USS Midway and cruise ships. We were very grateful it is within walking distance to USS Midway since we went there twice. The pool is small and very shallow at only 3ft deep so it's more of a wading pool. The view from the pool deck is spectacular. The gym has amazing views and a spin class room. Overall it was a pleasant stay but they do charge $50/night for parking and $50/night for amenities fee so all the fees can add up. There isn't much going on at night immediately surrounding the hotel. read more
Attended a professional conference at the Intercontinental recently. Great conference facilities. Very comfortable with that ample seating. Conference rooms and restrooms near conference rooms were impeccably clean. During break very good hors d'oeuvres were served along with coffee, tea and various soft drink drinks. read more
2 months ago
I stayed here bc I had a free weekend night stay via my Ambassador status w/ IHG. The property had some positives & negatives: Positives: On waterfront w/ great view from the top 18th Floor; Destiny checked in with me after check in to make sure everything was okay; Garrett, the bartender at the Layover bar at the pool was super cool; Eman, the bartender at Vistal on property was very friendly; Maritza in the lounge took great care of us. We found out she spent some time on Lāna'i, so we appreciated the Aloha. The lounge patio was a nice place to hang out after dinner; Negatives: I'm still trying to figure out what I receive for my high level status. The message said Welcome Amenity and room upgrade. The only amenity we received was some small cold drink and a towel. The room was not upgraded; $66 valet fee; The free weekend room was $50 more vs booking a regular Club Lounge access room. I already paid $225 for the Ambassador membership that includes a free night. There should be better disclosure that a free weekend room costs more, so that the customer knows the full cost of a "free" weekend night; Annoying electronic music nearby that started in the day on Sat, and carried on until late Sat night. Overall a positive stay bc of the good service. But as an aside re: IHG, I had a qualifying stay earlier in the year. However, I was not granted a free night bc I did not book the stay "properly", according to the property. I called IHG's Ambassador Hotline and they were supposed to respond re: the foregoing within 72 hours: No return call. I call the Hotline again to obtain a refund. I never received a return call again. I know I will not renew my Ambassador membership, bc I was lied to by a representative at IHG about how to redeem the free night. However, I am sitting on the fence whether I will stay at IHG properties going forward. Redeeming rewards requires much more effort vs the competition, and IHG does not give full disclosure vs Marriott, Hyatt & Hilton. read more
We had a little staycation here for to celebrate our wedding anniversary! Parking overnight was a bit steep, but that is normal for hotel stays. We didn't really have a chance to use any of the amenities, like the gym or pool. Our room was the perfect temperature and bed was pretty comfortable. A few days prior we also came here for the 4th of July Red, White, and Boom event. It was an all you can eat spread with tomahawk steak, sliders, and more! It was the perfect spot to watch the fireworks! read more
I've always stayed at the Residence Inn across the way and have always been curious what the Intercontinental is like. It is sad to report that this will be my first and last time staying in this hotel. The good: lots of parking, good location, clean bed and sheets, close to restaurants, and pet-friendly. The bad: parking is expensive, the elevator layout is weird, one of the nightstand plugs did not work (there are about 3/4 plugs per stand), the TV stopped working and kept having a "rebooting" message, you can't use the refrigerator because it's packed with drinks that you have to pay for, the front desk phone number is dead at certain times in the evening, probably because when I checked in, the front desk employee was watching videos on his phone, etc. Let's say there were more cons than pros. I was there for only a couple of days, and thank God it was only a couple of days. On a good note, we saw fireworks since it was Labor Day weekend. If you don't want all the hidden or sneaky extra charges go to the Residence Inn across the way. 100 times better! read more
Downgrading my review to 1 Corporate replied to my email on Day 1, promising someone would "make things right." During my entire 3D/2N stay, no one ever contacted me. At checkout, I got explicit confirmation: my room was a Classic. So instead of the guaranteed Ambassador upgrade, I was actually downgraded from what I booked - a Premium. Compensation? Just 10K points. That's what InterCon usually give when there's no upgrade - but I was ALSO downgraded. How does that make sense? And Noah at the Front Desk - calling you out. If you're new, fine, but why were you handling the Ambassador check-in desk? Lessons learned: I guess I have to switch loyalties whenever I am in San Diego. read more
We arrived the lobby of this property before regular check in time, shortly after we landed in San Diego. Thanks to our ambassadors status, our room was ready for us ahead of time. We then proceeded to enjoy our lunch on the terrace. We ordered rock fish tacos, tuna tostadas, guacamole, and flatbread. All the items, including those from the happy hour menu (available starting at 1pm), were fantastic. The overall hotel was modern and clean. We enjoyed the spacious and comfortable room. As a runner, I appreciated the spacious fitness center with multiple foam rollers and fresh fruits. The staff was friendly and helpful, ensuring that we have a pleasant stay. read more
4 months ago
The hotel is located near the USS Midway museum. Our stay over the weekend was nice mini vacation from OC. The hotel was decorated nicely for the holidays. The staff was friendly and helpful in explaining the accommodations and services available. We had a good time using the amenities at the hotel like the fitness center and patio restaurant and bar. read more
2 years ago
We stayed at Intercontinental San Diego in December and are still talking about the wonderful service and spectacular views from our guest room. In/out parking was very convenient and the proximity to SS Midway was ideal! I've been in the hospitality industry for decades and RECOMMEND this beautiful and well managed hotel. read more
11 months ago
We have mixed feelings about this hotel. Context: We stayed here for 4D/3N. We got upgraded to a harbor view room from a standard king room with our platinum elite status. We also booked the hotel through Chase's hotel luxury program where we are given $100 credit that can be spent for parking, food, basically anything. Good things: - The room was clean, bed and blanket were very comfortable. - We loved the floor to ceiling windows and the view of the harbor and airport. The lounge chair was also very comfy to sit in. - The check-in (Marie) and check-out (Riley) employees were incredibly nice and helpful. - We got lunch at Vistal. We sat down at 12:30 and they said they could give us the happy hour prices which typically start at 1pm. So that was very nice. The food was also very good. We got the fish tacos, guacamole, and tuna tostada. Service during lunch was 5/5, super attentive staff to our requests and regularly checked in on how we were doing. Bad: - Breakfast is NOT WORTH IT. For 2 people at Vistal, it ended up being close to $100 ($39/per person + tax + 18% service charge). The food was nothing special. The typical breakfast buffet items you would get (for free) at other hotels. Quality of food was pretty bad for the price you're paying. The fresh fruit tasted like it was slimy and old. There was not a lot of dietary restriction signage and our server was not attentive at all. He missed our orange juice and didn't check in on us at all. It was very hard to flag him down when it wasn't even that busy. It felt like he was purposefully ignoring us. For the default 18% service charge where you'd have to go out your way to ask for a new check without the service charge on it, they definitely need better service. - You get complimentary water in your room every day. Since we didn't get housekeeping, we texted them to get our waters. When we received them, there was literally a piece of chewed up gum stuck to the bottle they gave us. Unacceptable and disgusting. - We had a car with us and it was $46 per night. Quite expensive but comparable to other hotels in downtown SD. We hoped to use the $100 Chase credit toward parking but was surprised during checkout when our Chase credit was used first for breakfast/lunch before the $23 daily amenity fee credit was applied. So sneaky and left us feeling very deceived. Riley who helped us check out was very nice though. He walked us through the bill and helped resolve the bill to what we had originally thought we would be paying. IHG should really make it more transparent which credits will be used in what order to customers. - There is no fridge in the room. Only a fridge with drinks that you have to pay for. - No vent in the bathroom besides inside the shower, which doesn't vent the toilet area... read more
5 months ago
9 months ago
This InterContinental has easily been one of the best hotel experiences I've had in San Diego. The property itself is beautiful, but what truly sets it apart is the people. Aiko, Maria, Dee, Michael Chacon, and Eddie delivered service at an expert level professional, attentive, and genuinely above and beyond. From the moment I arrived, this team made me feel welcomed, valued, and taken care of. Every interaction was smooth, thoughtful, and handled with precision. They didn't just do their jobs they elevated the entire experience. Because of them, my time here has been amazing and honestly the best stay I've had in San Diego so far. This is what world-class hospitality looks like. Huge credit to this team for making it unforgettable. read more
1 year ago
I was waiting in the loony for my fiends and the staff made sure I was well taken care of. They gave me a bottle of water and mor wheat once asked how I was and if they could help. A classy place that is always worth the toile to visit. read more
This hotel is VERY dog friendly, in the sense that everyone was truly welcoming of our two pups so they get 5 stars out of the gate. Checkin was great and our room on the 14th floor was clean, comfortable with a great view. Location is excellent and walkable to so much. Fantastic grass area for pups on the west side of hotel/harbor side. We had three wonderful nights here, all the staff we encountered were warm and friendly. The Byredo products in the room were a big win with me and smelled fabulous. The restaurant off the left by has a pup friendly patio and great service. Would not hesitate to stay here again! read more
If you're needing to stay in the downtown area of San Diego, consider the Intercontinental San Diego. The location is a short distance from the airport and the water. It's within walking distance of lots of restaurants and the rooms and staff here are great! The facility also has a variety of conference accommodations within the building. There is only 1 restaurant and bar on site. This hotel is part of the IHG family of hotels. read more
8 months ago
Lovely views clean room. I'm not sure if the breakfast restaurant is part of the hotel or a separate entity, but I did have bad service there. Our server was taking way too long. I was without coffee for a while and needed salsa for my omelette, and by the time I got it, my food was cold. read more
2 years ago
From the moment I arrived at this IHG property, the service was nothing short of exceptional. Paulina at the front desk greeted me with warmth and professionalism, making my check-in process seamless. She generously offered complimentary room upgrades, which was a wonderful surprise that enhanced my stay. Paulina's kind and patient demeanor, along with her thorough answers to all my questions, made me feel valued and truly welcomed. The bar and restaurant, Vistal, provided an outstanding dining experience, thanks to Daniel's attentive and top-tier hospitality. As a bartender, Daniel was a true master of his craft, crafting drinks with care and engaging each guest with genuine friendliness. His ability to create a comfortable, inviting atmosphere elevated my experience and made every visit to Vistal memorable. Whether through his impeccable service or his thoughtful attention to detail, Daniel truly went above and beyond to make my evenings special. Andrew and MJ at the front of Vistal also stood out with their exceptional service. Andrew's professionalism and efficiency ensured that everything ran smoothly, while MJ's sweet and cheerful personality added a personal touch that made interactions so pleasant. Together, they reflected the property's commitment to outstanding hospitality. The only thing I would change about my stay is how fragrant the soaps, shampoo, conditioner, and other toiletries were--they were a bit overpowering for my taste. That aside, everything about my experience was fantastic, from the service to the amenities, and I look forward to returning for another memorable visit! read more
2 months ago
2 years ago
We attend here for a staycation. It was everything a local could hope for! Comfy beds Pronominal food Astonishing amazing view Great pool And staff that went above and beyond each and every time In each and every department. This is my new fav staycation place. Shhhhh don't tell anyone how amazing this spot it. read more
2 years ago
It was my sister's birthday weekend, so we did a staycation in downtown. I love staying at the Intercontinental, even when I travel internationally. The service has always been top tier and most importantly, I feel safe. What's special about the San Diego location is that it's just steps away from a lot of touristy hot spots and great food with a view. The amenities are amazing, Seneca is located on the rooftop, and the toiletries are amazing! Byredo?! It's pretty pricey and to have that in a hotel was so great. My hair and skin were feeling soft and gave a luxurious feel. They also have an international market that is open late. We found rare flavored Lays chips and Kit Kat bars and munched on it til the wee hours. If you're coming from out of town and deciding on what hotel to stay at, like minimal walking to tourist and food spots, I highly recommend this hotel. read more
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Ask the Community - InterContinental San Diego
I live locally and will pick up a friend staying there. Is there a driveway in which they can meet me in front?
Nice roundabout valet area to pick up your friend if I recall accurately!
Does the property have a EV charger?
I believe that the affiliated underground parking garage ( not operating IHG) has several
I want to avoid the construction view , what side of the building / rooms should i ask for?
The construction is not too bad at this point and the project buildings are enclosed at this point. To completely avoid any construction site views, ask for the North side of the building for your guestroom location
Hello, Is the self parking at the hotel in and out privilege for the daily parking?
Yes, you can come and go as you wish
Is the pool heated?? Visiting this weekend with my kids. Also hours of pool? How much is bed& breakfast if I wanna add?
The fourth floor rooftop pool is heated to 80-82 degrees year round and has a great view of the harbor. Access is 24/7 with room key. I would not recommend breakfast here, as there are 50+ restaurants within kid-walking distance (0.3 miles). Also…
Is there airport shuttle service and what time available?
No. But there is a city bus (Route 922) that stops right at the hotel and goes to the airport or use rideshare. I've always used that bus and had no problems. And it is just as fast as waiting for rideshare etc
Is the gym currently open?
Hi Brian, Effective today we have been allowed to open our fitness center with a maximum of 10% capacity, which would allow no more than 8 people at a time in the fitness center.
Free parking on premises?
Hello! We paid $21 per day for parking. Idk if there tus free parking close by.
Is this hotel ok for children?
Hi Grace, Yes, we do have plenty of families here during the summer time in particular. We have an outdoor pool, Gelato shop and large lawn area in front of the hotel that the kids do enjoy.
Is the pool heated?
The fourth floor rooftop pool is heated to 80-82 degrees year round and has a great view of the…
Review Highlights - InterContinental San Diego
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