I stayed at the InterContinental St. Paul in September 2025 and unfortunately had a very negative experience that resulted in my stay being cut short and me being asked to leave the property. Prior to booking, I called the hotel directly and made it very clear that I would be traveling with my cats. I was explicitly assured that this would not be an issue. Upon arrival, I checked in with the cats present and again confirmed that I was traveling with animals. No concerns were raised. In fact, staff -- including valet -- interacted with us without any issue, and everyone was pleasant during my first night's stay. Originally, I had booked one night, but due to a delayed meeting I requested and was approved to extend my stay for a second night. Everything seemed perfectly fine until midway through the second day, while I was out at lunch, when I received a very abrupt and unprofessional text message from someone claiming to be a manager. The message stated that pets were not allowed, that housekeeping had entered my room and discovered the cats, and accused me of sneaking animals into the hotel -- which is completely untrue. I had left a "Do Not Disturb" sign on my door, and I had previously been told by staff that rooms are not entered under those circumstances. My cats are quiet and would not have drawn attention. I was shocked and confused by both the accusation and the manner in which it was communicated. I rushed back to the hotel immediately to resolve the situation, but management refused to listen to my explanation or acknowledge that multiple staff members had been fully aware of the animals from the beginning. My approved second night was canceled, and I was ultimately asked to leave the premises and find alternate accommodations with little regard for the disruption or inconvenience caused. While most of the front-line staff I encountered were kind and the room itself was acceptable, the handling of this situation -- particularly the rude communication, lack of professionalism, and unwillingness to consider the facts -- completely overshadowed the entire experience. As someone who frequently hosts clients and recommends accommodations in the St. Paul area, I cannot in good conscience recommend this property. read more

I had some business to tend to so decide a hotel stay made the most sense. I chose this hotel because of location, it's reputation and the price. I was pleasantly surprised. Zane checked me in and he was THE best. So kind and personable. I asked for a room on a higher floor and that's what he gave. The view of the river was nice and appreciated. The hotel was nice, the room was ok, the king bed was so comfortable. The robe was tattered but a nice to have after my shower. The hotel has Byredo products and they smell AMAZING!!! I didn't get a chance to try the restaurant Citizen but I will definitely be back. See you soon! read more

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WIERD VIBES! This perfectly located Hotel in Downtown St Paul used to be A PREMIER place to stay & eat. The star of the hotel was the revolving resting on the top floor. It was a destination eatery with 1st class food, service, and music. Now that floor is closed down. Ridiculous loss of an outstanding experience! The meal I had here was skimpy & tasteless. My room was nice and spacious with an Incredible view! Very nice. The staff was iffy. Front desk people were bland & very little conversation. Valet and bellmen were more professional & friendly. Working for tips tends to bring out the personality in employees! DISAPPOINTED read more

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A solid location for access to downtown restaurants and definitely a good spot if you plan on participating in the race weekend activities. We did have the pleasure of meeting the marathon winner on the way up to the rooms which was wonderful. Valet/overnight parking is available for only $35 a night which is a bargain these days. Personnel were super friendly and helpful. However, was a little disappointed at some of the finishes, and as the saying goes, the devil's in the details. We were upgraded to a corner room with a beautiful view of the city. Many items in the room either didn't work or broken or missing to include curtains that didn't close properly, HVAC that did not work at all, missing hooks on the back of the door and worn surfaces. The room was clean. There is a rather large gym with a number of pieces of equipment, however TVs are not operable and ellipticals are missing cupholders. Having recently stayed at the InterContinental Midtown Manhattan, expectations were high. This hotel does happen to have an Intercontinental club. However, there was seldom anyone there to provide alcoholic beverages. Food was left out for hours at a time (breakfast consisted of scrambled eggs, sausage/bacon, and potatoes) and hors d'oeuvres in the afternoon (cheese / crackers and several fried items that were non-edible). There is a restaurant on site that offers buffet breakfast (same food in the InterContinental club) , lunch/dinner, but is quite frankly a little pricey. A decent hotel in a good location, but little bit more attention to the little things could make quite a difference at this hotel. read more

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First, the location is in a sketchy part of the city. My group saw drug deals right in front of the hotel. One group member saw a woman servicing a man on the sidewalk in front of the hotel. Where is security?! Almost everyone in my group complained about rooms that were hot (in the 80s) and the hotel couldn't fix it. Given how sketchy the area is there was only one restaurant on site. When I arrived in my room there was a used coffee pod sitting on the table. Otherwise my room was clean. The conference space/meeting rooms were sufficient but not great. All-in-all the experience here was pretty abysmal. If you're thinking of staying here I would look further. If you're planning a conference look at other places in the city. read more

My recent stay at InterContinental was very challenging to say the least. When I first pulled up to the hotel, I saw the sign that said 'valet only' so you would think that you would be greeted by valet somewhat immediately, however I was not. After waiting a few moments, I went into the hotel and noticed a few guys hanging out at the valet booth. As I walked past them to get to the front desk, one of them finally greeted me and asked if I was checking in. I answered 'yes' and continued to walk to the front desk and then I noticed all of a sudden the valet staff busted out laughing. Not sure if they were laughing at me or not, but IMO, it was perceived as such, which was rude. Now about my actual stay. One day in, I noticed that my air would not turn off, even though I had it all the way on 80 degrees. It had been set to 80 degrees for a few hours, but it was constantly blowing very cold air. I then went downstairs to advise, and the front desk staff didn't even apologize for the inconvenience. They decided to put me into another room. Once they stated that they were going to make me change rooms, it canceled my current room keys. Due to this, they had to get a staff member to follow me to the room and open the door so I could get my items together to change rooms. After I was led into my previous room. I was given my new keys and the staff member left. After I packed up in about 10 minutes, I went to the new room and the keys did not work. I saw that there was a phone in the hallway and attempted to call the front desk, however, the phone did not work. I then found the hotel's number on my cell phone and called the front desk and explained the issue. I was then put on hold and after a few minutes of being on hold, someone else answered the phone and I had to re-explain the issue. They stated that they will have to send another staff member up to let me into the new room with new keys. However, that took another 10 minutes or so. At this point, I was in the middle of the hallway for almost 20-25 minutes with my stuff in hand, waiting to get into a new room, which was so inconvenient. Next, after a day or so in the new room, the air simply would not turn on. I called down to the front desk and they said they would send a maintenance guy and I was told he would be there in 10 to 15 minutes, however after waiting 30 minutes or so in a hot room, I ended up leaving. Luckily, they did however fix my air by the time I returned to the room. Between dealing with valet service, which costs almost $40 a night to the air over working and then not working at all and also dealing with the on-site restaurant who served me a very dry grilled chicken sandwich, I would say that this was not a good/comfortable stay at the Intercontinental hotel. read more

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I can summarize this review in one sentence: Update the rooms, and this would easily be a 5-star hotel. Everything about this hotel - the service, the Club lounge, the overall ambiance, the location, the food, etc. - was stellar ... except the rooms still felt outdated and in need of a real makeover and shift. There were several things broken in addition to ragged carpet and just a bit of a musty feel. Otherwise, we had a really good stay and were so appreciative of how wonderful the hotel staff was with our little 3-year old guy. The location was perfect as well - easy to get to many things and walk around the area to different parks, museums, downtown areas, and so forth. Also, the prices are excessively great, particularly for an InterContinental hotel. Don't think about it - this is a solid place to stay! read more

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would give zero stars if I could. Attempted to stay overnight. Our first room was coated in a thick dust and the floors were scratched and in disrepair. the second room seemed okay. we went out to our show, came back and tried to order room service. mind you, we were ordering within the advertised times and we were calling and the phone would answer and would be hung up. finally got through and we were told they can't do room service because they had their server go home, fine we went and picked up our own food. by the time we were heading to bed we were exhausted. turning down the bed we found fresh dried blood on the pillowcase. By then, all my faith in the hotel was completely gone. We packed up and checked out. the responses from the hotel and ihg have been completely frustrating. our entire vacation we planned for months was completely derailed and they think a refund on the room is considered goodwill. they have also offered points but not enough to cover even a few hours at another hotel in the chain. AVOID at all costs. read more

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Great work protecting your staff and customers! I will stay here on my next trip to the Twin Cities.

MY DAUGHTER'S WEDDING RECEPTION WAS RUINED My daughter was married and had her reception at ICH on August 31, 2024 Jennifer, the banquet/wedding manager, approached me and asked how I wanted the tables at reception decorated - the only thing needed were candles. Jennifer was shown the below left side picture. I also described exactly what I wanted: place all 500 candles that I provided on the tables. That was it. Jennifer only used 1/3 of them. I asked her where they all were and she said enough candles were placed, and it looked elegant. I thought the bride made that decision. Please see the right picture below. The candles WERE the decorations! I couldn't have been more disappointed. The entire ambiance at my daughter's wedding was ruined. A once in a lifetime event. read more

InterContinental Saint Paul Riverfront - This is the photo we showed the woman running the show - Hotels Near Me - Saint Paul, Minnesota

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This location is in downtown St. Paul and is close to lots of office buildings and restaurants. It's about a 20 min drive to the MSP airport and is convenient. There is a coffee shop in the lobby across from the Citizen restaurant that's located inside this hotel. The rooms are partially updated, but could use a paint job. I came in the winter time, so it wasn't humid and didn't smell. Compared to the Doubletree, I thought the room here was slightly nicer. The bed was comfortable. My room faced the Mississippi River and there were barge noises that I heard throughout the night, but nothing that kept me up. There's a safe and mini refridgerator in the room (no microwave), and some have bathtubs. Intercontinental is part of the IHG chain (Holiday Inn, Crowne Plaza, Candlewood, etc). .|\---/| | o_o | .\_^_/..2023 read more

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I'm more of a foodie, but I do throw in an occasional review of other businesses. While our recent stay at this hotel was oddly affordable (in that big city way), it has room for improvement. There is a great deal of construction around the building (October 23). Not only would it have been nice to get an email notice, stating they were down to one entrance, but calling 10 minutes prior to our arrival would have been a good time for the call taker to advise of the inconvenience. There is valet parking available. They seemed to do a good job. I'd suggest using the valet as it turned out to be comparable to the price I paid for public parking in the area. There is also a restaurant, bakery and bar within the hotel; if you are in need of food or drink. We didn't try either. My two main gripes, which kept me from giving it a four, were a rude, obstinate desk clerk and a slightly underwhelming king-sized room. The clerk lacked personality, empathy or knowledge (aside from that she was efficient). The room was on the smallish side and was in need of better lighting and a more effective heating/cooling system. However, it was clean. If you stay, give yourself plenty of time at the elevators. They are not speedy. Would I stay again? Yes, the price was right. I'd also call ahead to personally check on their parking situation and construction issues in the area. read more

I used Booking.com and now I have to wait 30days for my security deposit to be released. Only reason I can think of is they don't like when you book with discount websites. It has been almost 3weeks now and they still have my $224 locked up. read more

I stayed for a night. Staff was helpful. The bar tender at the restaurant was friendly. Although the food wasn't great. My room was decent. Location was perfect. I'd stay here again. read more

They staff knowingly and willingly put the entire building in danger by allowing a pre planned police raid to occur on the premise with the building full of guests. The staff found fentanyl inside a room. And instead of thinking about the well-being of their other guests they put all of us in immediate danger by calling the police. And allowing the raid to take place inside the hotel. https://kstp.com/kstp-news/local-news/investigation-underway-after-overnight-incident-involving-swat-team-at-st-pauls-intercontinental-hotel/ They gave no indication of concern for any of their guests. Not efforts to let us know what was happening. And they actively hid information from the guests. Purposely keeping us in the dark. I thought the elevator was broken and instead of telling me there were armed police and an active shooter on the premise their response was completely lacking in any danger just to stay in my room. No reason why. When I asked for more information about this incident. I was threatened to be kicked from the hotel. Then they tried to bribe me with some chips and candy like I'm a child. Shame on you guys... read more

InterContinental Saint Paul Riverfront - Police - Hotels Near Me - Saint Paul, Minnesota

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If I could give it 0 stars I would. The room I got was not clean. Musty smelling, Nats flying around, debris on floor, and worst of red fingerprints which looked like blood smeared on the wall. I packed up immediately and didn't even bother staying the night. I was charged for 1 night and I contacted the Director Julia M. multiple times and to resolve issue (useless) as I did not deserve to have to pay for the night. I wouldn't even entertain staying in another room. Hotel is just gross. read more

InterContinental Saint Paul Riverfront - Red "blood" fingerprints smeared on wall. - Hotels Near Me - Saint Paul, Minnesota

Google, and Yelp it appears, refer to this hotel as a 3 star hotel when in reality.., a hotel that offers room service from 6 to midnight, has a responsive staff that sent up extra keurig coffee pods to the room the moment I asked, and has daily maid service (lots of hotels post-pandemic no longer do that) isn't a 3 star hotel. It isn't the four seasons, but it is a 4 stat hotel. The decor may be a bit bland. The gym is considerably better/bigger than most hotels too. read more

Clean, classy and cosmopolitan. Close to Xcel concert venue. You can walk. Beautiful view of the riverfront from the upper floors. Problems: Parking. You must use the valet. Entry to the hotel is on massively busy, riverfront street and there is no room to pull up to get to the valet. We were two blocks down, stuck in traffic as we approached the hotel at a snail's pace. Honestly, we weren't even sure what we were supposed to be doing. We were tired from driving and anxious to get out of the car. It was obvious most other cars weren't sure what to do either. Were weren't even positive we were in the the right place. Cars tried to shuffle in and out of the line. The whole ordeal took a long time and left me extremely frazzled. Beds. I had booked the room at least a week in advance and positively chose one with two queen beds. We ended up with one king. We could have tried to get out changed, but after the parking ordeal the last thing we wanted to do was go back to the crowded lobby and deal with living all our luggage around, etc. read more

InterContinental Saint Paul Riverfront - Riverfront view from room on the 9th floor. - Hotels Near Me - Saint Paul, Minnesota

If I could rate 0 stars I would. AC in the room would not shutoff, so we called front desk. We were told it would be fixed shortly. Spent all night freezing in 65 degrees during August. Went to front desk and spoke to manager - she said engineering is "busy". It was finally fixed two hour later by turning it off. We suffocated the entire evening and next morning. Got stuck in elevator when cards did not work. Went to get fixed and got 3rd degree by front desk. Yes - I would not recommend staying here!! read more

The staff of the intercontinental Saint Paul is awesome!! They have plenty of people to help and they are extremely helpful! The concierge has had home run restaurant recommendations, the valets are prompt and polite, and the desk staff were super quick in getting us our room! The rooms are spacious, clean, and comfy! The showers are awesome! I would defiantly stay here again! read more

Rough Intercontinental Experience.... Let's start off by saying I've never had a bad experience at any intercontinental in all my travels... Desk girl was polite at check in. Room 615: I can only say this is one tiny room! The end bed cannot be entered or existed without being inside the curtains and crawling over a sleeping wife. The pictures looked so spacious... I am guessing the air circulation for the entire building or something is below us on the roof out the window. The constant humming and noise was relentless. I found it impossible to fall asleep. Ugh... checking out of here in the am with anticipation! LH bed mattress seems as it someone brought their 1,200 pound pet horse into the room and ultimately collapsed the mattress and springs. Get in or out and you will wake your kids up with the surprisingly loud squeaks... The other bed mattress doesn't have this effect, but feels worn out still. Sheets: somehow I am up now at 1am while my wife and son who can sleep through anything are passed out. These sheets have me itching like crazy. My wife mentioned this but still fell asleep at 9pm. The itching is driving me crazy as I type this! I hope I don't have bug bites in the am. Parking lot: 90 degrees outside in the day and you go into the dark cave of a dirty parking garage. Seems salt soaked from winter still in July... Cracked and crumbling concrete beams feel less than safe. Elevator 3 smells like greasy fast food, 6th floor hallway like marijuana... Business center: I needed to print a contract to sign and for some reason I was supposed to pay $7.95 to use the computer to print something only to find out the printer had no black ink so I cannot print. Intercontinental dropped the ball at this location! Did I mention the itchy bedsheets!?!!!!! Day 1 of vacation and I am ready to read more

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The hotel staff are competent and polite. The rooms are a bit outdated. With a remodel, the rooms could be incredible. The on-site amenities are extremely limited. Seriously, supply more hospitality options such as champagne and snacks. But, the views are remarkable!!! read more

InterContinental Saint Paul Riverfront - Hotels Near Me - Saint Paul, Minnesota

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Outstanding professional services I really enjoyed speaking with Kim, very kind and considerate, and very welcoming I'm in town for a major conference visiting from Los Angeles, she made sure I was provided with the best provisions direction for all of my needs wants & request anything I needed or wanted she made sure I was able to obtain it she gave me a map of everything in the area she also provided the correct transportation ahead of time she also let me know about all the food boutiques in the area the hotel food was wonderful staff is very friendly and kind but I most enjoyed Kim expertise. Thank you so much staff I'm definitely enjoying my stay read more

Spent a couple nights here on a recent trip, and the experience was decent. This hotel is located right on the riverfront, which is nice, I was lucky enough to get a room with a view. However if you start walking away from the waterfront, it does get kind of ghetto. There is public transportation and comes with riffraff. The room is spacious but definitely a bit dated. The AC worked well thank God, and the bathroom is pretty clean. The bed in my room was a bit uncomfortable, and a bit too soft. I did order room service one night the food was not good at all. Overall a reasonable stay, the price is decent. read more

InterContinental Saint Paul Riverfront - Hotels Near Me - Saint Paul, Minnesota

This is actually the worst hotel I've ever stayed at and it's probably the most expensive! First we paid extra for a River view just to be on the fourth floor where the roof is blocking half the view. Next the neighbors were insanely loud and the funniest thing is that we did not say anything though we could hear them and their baby crying all day, yet they complained about our noise level and caused an issue when nothing was that loud. The walls may be thin hence why I did not complain about them but the fact they caused an issue bothers me. And when I explained that the neighbors were just as loud, the maintenance man who came to the room was condescending and acted like I was complaining about them in the moment, when obviously I was referring to the last 50 hours I had stayed at the hotel as a guest. I'm so upset. It was so rude and condescending, I have not left many reviews but this hotel has exceeded all expectations, but in the worst way possible. read more

I stayed with the mother of the bride in a suite. Very outdated. Had maintenance up there several times as the air conditioning wasn't working. Tv was broken. They had to replace it. Only had half a glass for a shower door. Water went everywhere when showering. We had to search for all the candles for the wedding when we left. They were locked up. I left my iPad there n they wanted 60 bucks to send it. I had someone pick it up n mail it. Now I realize I left a brand new pair is shoes. Would've been nice if they told me about it when they collected my iPad. I'm not paying $60 to have the shoes. I feel they should send them free with all the trouble we had. my friend spent $20,000 on the wedding there and that's just for the venue they refused to do anything And don't even respond to my lost item report that I filed. Poor customer service. read more

The staff, hotel room and view were great. We had no issues with that. Check in was a breeze and they never gave us any issues. There were definitely other issues though that I will address. I booked my reservation on Hotels.com and the hotel stated there was parking available and I did not know that meant $21 a day for parking! On top of that, their parking garage was so tight, I felt like I was going to hit every corner! Car must also be under 5'9! It was ridiculous. Also, there is no fan in the bathroom - I have never encountered that before and if you leave the door open after a shower, the smoke/fire alarm will go off. My word, I liked the location but I will never stay at this hotel again. Please be aware! read more

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My heartfelt thanks go out to Christina M., who answered the phone when I called, and helped me get my reservations sorted out. We are part of a wedding party, but the dates we were staying did not align perfectly with the dates blocked out for the wedding party. Christina resolved this promptly, and also offered lots of very helpful information about transit in Minneapolis-St. Paul, things to do there, and places to eat. read more

These rooms are pretty. I ended up with a corner room looking out on the river with the 2 corner exterior walls having windows across the whole wall. My room never seemed to get terribly warm, though. I cranked it up as far as it would go (85) when I arrived but ended up having to leave it there for both nights I stayed. My coworker ended up requesting a space heater for her room. I don't think my coffee maker worked. We were in town for business and I just didn't have the time to stop & mention it to the front desk. Beds were comfortable & the room was dark at night. Also, the food served for the conference was really good. I requested special vegan food and it was delicious! You never know what you're going to get when you request vegan food on a business trip but this was very good. read more

InterContinental Saint Paul Riverfront - Cold & rainy view - Hotels Near Me - Saint Paul, Minnesota

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Beautiful facility. Spacious and quiet. Friendly attentive staff. Minimalist lobby. Has a gym and events room. It also as an Amazon Locker. read more

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I was here to see Jenifer Lewis speak. The facility is fabulous, from the setup to the food. There was NOTHING that I didn't like. They even improvised when one of the ladies' rooms was out of order, allowing us to use the men's room. The waitstaff were nice, quick, and even funny with the banter. I have not seen any of the guest rooms, so I won't speak on that here. I do know that it is high on the list of locations, should I have an event of the size and caliber that would call for it. read more

First the pros: the staff is extremely nice. You won't find a hotel with nicer people. Also, the bed was incredibly comfortable and the view, if you're up high, is incredible. It's in a great location and you can walk everywhere on the skybridge or outside. Now the cons: this place needs to be remodeled and thoroughly cleaned. I looked up and the air filter was caked with dust. The shower, while a cute idea, doesn't have enough coverage with the small glass panel. Water gets all over the floor. Lots of dust and part of the wall around the window was falling down. I'd stay here again if I got a good deal but that's mainly because of the super comfortable bed, the location and the incredibly nice staff. read more

Extremely disappointed in the customer service here. They charged me for parking twice and after dealing with it for months, they refused to make it right. The stay was fine, but the customer service is terrible. read more

Dump. In what appears to be dangerous area. Surrounded by construction. Rooms are drab and outdated. Do not stay here.

Self-parking is available, which cost $24 per night or $48 for my two-night stay. I recommend self-parking on level P2, which is located on the 2nd floor of the hotel lobby elevators. I was able to get a paring spot within a short walk to the hotel entrance. Mobile check-in did not function. There was a very long slow-moving line to check-in. As an IHG platinum member, I received one drink coupon, which I redeemed at the hotel bar for a draft beer. I did not receive a self-parking in/out pass at check-in even though I gave the front desk staff my self-park ticket. This was my first time here on business at the adjacent convention center. I really enjoyed my upgraded king bedroom corner room 1913 for $186 inclusive of all taxes with windows on two walls of the room with one side overlooking the Mississippi River. A small refrigerator was standard. I was disappointed with the small 42-inch flat screen TV. A room and hotel of this stature and size should have at least a 50-inch flat screen TV. I enjoyed free WiFi. The hotel texted me about my check-in, which I explained some of my disapointments. The bathroom towels were very nice. I especially enjoyed my large bath towel, because I am 6 foot 2 inches tall. The bathroom door was made of very solid heavy wood. I was told about the Sky Way to the River Centre convention center, but, direction signage along the way was poor. It took about 10 minutes to walk from the hotel to the River Centre convention center. The IHG app check out function did not operate, therefore, I returned to the front desk to check-out and retrieve a parking ticket to vacate the self-parking lot. I later learned that IHG has app check out problems at their other hotels. I would definitely stay here again if my business was located at the River Centre convention center and the room cost less than $175. Hopefully IHG will solve some of their service related problems. read more

InterContinental Saint Paul Riverfront - Finally - Hotels Near Me - Saint Paul, Minnesota

Dusty, dirty and dated. What a sad place. Not a ton close by but I would not eat in the hotel....it is awful! Do yourself a huge favor and stay somewhere else. read more

Love the restaurant, the banquet is exquisite. Friendly staff, I'll be back for sure.

Feels small and like a dungeon. I got my 1st room floor 19 on the windward side and could hear there wind through the windows. I Switch to the 17th floor and was not able to control the temperature of the room. The room was hot and I had to open the window and could hear the train all night. I also did not get the room I had originally booked and the front desk couldn't guaranty that I'd get it later until the maids were done cleaning the next day (poor scheduling on the hotels part). Btw the parking garage was unavailable the first night due to repairs and made us pay for valet. Then the next night the garage was full and we had to park off site. read more

Extremely disappointed at the intercontinental. Our room was extremely dark and small, giving off a very depressing vibe. We could also hear everything from the room next door, including arguments late at night and early in the morning. The shower had no door or curtain, so water would soak the entire bathroom after every shower. The downstairs lobby was nice, and the gym was decent with plenty of treadmills. Overall unimpressed, and would look for other places to stay. read more

There is no microwave here. The only microwave is in the café that you're only able to use between 6 AM and 11 AM. The room stinks and is extremely small like a closet. Windows are filthy & the bed is horrible. Everyone who works here has a disgusting attitude, they are extremely bias's towards you based off how you look. They don't follow Covid restrictions. Clothes and stains in the bed are found inside of the rooms when you arrive. None of the amenities inside of the room were working my first 3nights inside of a freezing cold room. In this picture you see me with my sneakers on that I left inside of the hotel room at 2:26 pm on January 11th. A White Caucasian girl with a short pixie cut to the right side of her face who is heavy set, told me to leave the shoes inside of the room & they would be fine. She told me to call her once I get to the airport and follow up with filing a lost and found report so I can have my shoe sent to me. I was told that security or the front desk would call me before my room was searched so that I could have my shoes removed. I followed all her instructions and called her once I got to the airport to follow up with filing my report to receive my shoes in the mail. My check out wasn't until the next day January 12th at 11 AM. January 12th I waited all day for a phone call or email. Only to be emailed back the day of the 12th being told that my item was not inside of the room & they can no longer help me. I've had to file a police report, hire a lawyer, and escalate the situation up to corporate. After speaking with corporate I was told my claim would be under investigation now & a representative will call me back tomorrow being the 13th. IHG corporate never called me back after filing my claim. This hotel and this entire corporation is a complete FRAUD. I will never in my life make this mistake again to spend my hard earned money with a faculty who doesn't care about my well being or my belongings. They have gotten away with so much BS here it is ridiculous. Don't bother to waste your money. Choose wisely when renting rooms anywhere in Minnesota! Stay safe love bugs read more

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