The hotel is in a convenient location - near the mall and has an adjoining casino. The hotel gets top rating for its convenient location, lovely lobby, and spacious rooms. We loved our room on the top floor that had pretty views and almost an adjoining sitting area. The concierge was extremely helpful in providing suggestions and setting up our wine tastings. We had a lovely mix of small boutique and large scale wineries.
Major pluses but then the negatives! I've been trying to get resolved charges made on my card with no luck. We went to casino restaurant for a late night dinner. Service was a bit lackadaisical and not even much eye contact. I got bounced around the wait staff and cashiers, before someone answered my questions or sat us down. Even though I asked, if credit cards were accepted before dining multiple times. They drumroll ... ended up charging my card for cash. If you decide to dine in their restaurant casino - just plan to use cash - don't try to use your card!!! I've been trying to get it cleared up with no avail. The cost of the cash charges was the same for my meal. Lesson learned. Negative points for customer service at the restaurant and in my attempts to clear up the matter... read more