Interesting historic hotel, which was kind of a maze inside trying to find our tour groups…read morebreakfast room. We accidentally ate in the wrong room one morning. Bedrooms had been retrofitted, so some of them had little steps into rooms, into the bathroom, etc. The shower floor also had a ledge inside that could easily be tripped/slipped on. Someone in our group said the shower leaked all over the floor. I had a single room, which included a single bed, bathroom, desk, and wardrobe. Bottled waters were complimentary and replenished (sparkling and still). The room had everything I could need, besides a mini fridge, which was disappointing. The doors were made of heavy wood with very large heavy keys. If you don't want to carry them around, they will hold at the front desk until you get back. There is a small elevator if you don't want to take the stairs. The breakfasts were very elegant - smoked salmon, meats, bread, juice, coffee, hot chocolate, tea, yogurt, muesli, fruit, veggies, soft boiled eggs, scrambled eggs, sausage, bacon, cheese, etc. The group dinners were less exciting. As a part of our group tour through Vacations By Rail, we had a couple of 3 course meals included. There were only a couple of choices for main and starter that we selected the night before. The mains especially did not wow me. One of the desserts was completely frozen, but I am not sure if it was meant to be as it was hard to eat. I would have preferred to dine outside of the hotel or had more choices with our tour group in the actual restaurant. One dinner was served in the hotel breakfast room, while the other night was in the restaurant. Maybe the restaurant meals would be better a la carte rather than made for a group. The staff tried to scare people to make reservations in the hotel restaurant on our free night, saying nothing good would be open on a Monday, but they were incorrect. We found several options with Swiss specialties that were open. The location is perfect for exploring Old Town while remaining quiet. Walking distance to the train isn't too bad and it's all flat.

In reading the reviews for this hotel, I must have been in another building. This hotel is old and…read morehas safety issues. The room is beyond small (we were in Switzerland for 17 days, so stayed in 6 other locations, none were this bad!) Although the staff could not have been nicer, everything else was less than acceptable. Can not recommend this hotel.

This is a great hotel. Our first morning here, my husband and I, fairly accomplished European…read moretravelers, couldn't figure out how to work the shower. A maintenance worker came up Ann's showed us how, but when we returned from skiing, they had actually changed the faucet to make it easier to understand! The food is wonderful here and our hotel room is lovely.

So convenient right by the train station, Alpina awaits you…read morethere. It`s a hotel, a restaurant, and a grill, for each and every care. So many tables already reserved but no one sitting there yet- it kind of stunk for us, and for other hungry guests. So we ordered food from the bar and sat in chairs by the fire. The food was tasty and filling- satiated our hungry desires. The pig tongue starter was strange but the curry soup shooter was nice. Most everything was "typical Swiss" with hardly any spice. I recommend the Alpina specials- the two of us sampled both plates. But the price was a bit high- over 150CHF- for both me and my mate. The bartender served our drinks and meals- he was nice and sociable too. Come to Alpina by the banhof for a room for the night or for food!

I booked this hotel for my executive and the hotel scammed us! The site said the hotel was .8 km…read morefrom the city center but was really an hour drive away from the city center. My executive had to find a new hotel closer to the city and the Tschuggen would not refund us! Terrible customer service. Do not stay here unless you want to get scammed.

We spent five or so nights here last February, and I'd say this is probably the best hotel in Arosa…read more(the other option is the Kulm). The architecture is quite interesting, since there is a significant contrast between the rustic main hotel, and the ultra-modern HUGE spa. The rooms are quite spacious, very well appointed, and all seemingly quite new. The bathrooms are awesome, with overhead rain showers, and they are all covered in the same granite they used in the spa. The views from the private balconies are great overlooking the mountain, especially at night. There are three restaurants in the hotel: large formal dining room, a more intimate upscale restaurant directly adjacent, and a more rustic, classically Swiss restaurant downstairs, complete with kegelbahn. All three restaurants are great. If you're in Arosa during the winter, you're probably there to ski. There is a ski shop on site with everything you need. I normally travel with my own skis, but I didn't want to schlep them all the way to Europe, and I'm glad I didn't. Tschuggen is pretty much ski-in, ski-out, and there is a really awesome monorail that takes guests directly from the hotel to the mountain. This was seriously one of the coolest monorails I've ever been in. The spa is one of the best I've ever seen; if not, then it was certainly the largest. The pool area is massive. The dry sauna is also quite large, and really well done in logs of wood. Every day during our stay there are special Aufguss sessions, which were always nice. I'd been skiing in Switzerland twice prior, once in Davos and the other time in St. Moritz. Arosa was my favorite, thanks in large part to the Tschuggen.

Wow! Hotel came HIGHLY recommended and visited during a cycling tour. The spa, food (especially…read morebreakfast), views and ambiance are top notch! They cater to cyclists and the location is tough to beat. This family run business offered up one of the best stays I've had in recent memory. If I could give them 6 stars I would!

Bormio was stop 3 on a two week cycling trip across Switzerland, Italy, and France with friends. We…read morebooked the Hotel Genzianella plenty in advance based on recommendations and were not disappointed at all! We arrived very late (2:30am) and the staff was accommodating our arrival ensuring that our keys and such were available for us. The rooms were great but the grounds, breakfast, staff, and catering to cyclists was the best. As we interacted with the staff we suspected they were family as they all clearly looked like sisters...and we were right. Family owned for quite some time and the care and attention to detail shows. The attitude of friendliness to us at every moment was very nice. The front grounds were amazingly kept and welcoming to just sit and enjoy the sun and conversation. For us it presented a great place for some après refreshments as we eased our sore legs. The hotel is perfectly located for cyclists. While we didn't partake in the promoted Stelvio Experience (we had arranged outer own courses for the 3 days) it did look like quite a good organization if you hadn't arranged a plan in advance. The hotel and Bormio are perfectly located for riding. We didn't use our car at all and were able to ride Stelvio, Gavia, Mortirolo and other areas with ease. The hotel itself caters to cyclists with an amazing secure bike room and all the tools you could need to give your ride a tune each day and wash afterwards. Really fantastic. And the laundry service for your cycling kit also was very welcome. The front desk also carries some gels and electrolytes for purchase if you need some. While we didn't partake in the restaurant for dinner, the breakfast was amazing. An array of very tasty options to please everyone. Coffee, latte, espresso machine accommodates those in your party who drink coffee. And if you don't there are plenty of other fresh fruit juices to enjoy. Fantastic breakfast to start the day. Totally would book here again if coming back (which I hear the skiing is amazing as well). Many thanks to the Andreola family and staff for their hospitality!! Grazie mille!

We arrived here after taking the Bernina Express from Tirano. After previous experience with tiny…read morespartan European hotels, we were braced for the worst. Happily, we didn't need to be. Great hotel. European style, certainly, but comfortable and spacious with good bedding and an elevator. Comfortable, if spartan. But they do have fridge. Spacious shower, which was welcome after the Tirano hotel. I would stay here again if we ever return to Chur.

Great stay! Unbeatable location, friendly staff with detailed information in nice manner. Good…read moresurprise on birthday, with decorated room and cake. Will definitely stay here again if I return to Chur.

Great service and food! Good place for groups. Check it out for yourself : ) they offer a range of…read moredifferent cuisine from Asian to traditional Swiss food. For lunch I tried a veal dish served with rösti and was not disappointed. Didn't even need to eat dinner. Will definitely come back if I am in the area again

A wonderful experience. There's a 1960s resort hotel built for the springs, with all the…read moretreatments, elegant rooms (get one in the refurbished wing) and a very good (grand-hotel style) restaurant. Then, the spa itself is an amazing building built by Peter Zumthor (Google it) entirely out of the local rock. He has created an unforgettable experience. Try swimming out though a quartzite rock doorway into the heated pool at night and sit in the steam looking at the snow and stars. On the other hand, you're in a rather ordinary little Swiss village, so if you want to leave the hotel there's not much to see unless you want to go hiking. Bring books and a swimsuit. You can get there pretty easily by (very efficient) public transport: train from the airport, changing several times, and then a bus taking a spectacular route winding through the valleys.

It's on a good place and has a wonderful backward. Guests can enjoy activities, such like golf,…read morehiking, etc. I'd like to stay again in this wonderful hotel ...

As a part of Annette's 100 review challenge for this week; 'review your favorite winter activity',…read moreI decided to review this brilliant hotel up in the Alps. Historically I have always been in charge of travel itineraries for trips my husband and I take, for the reason that I enjoy planning these events and for the reason that I tend to kick some serious butt at it. In 2006 I planned a surprise long weekend for my hon, and took him up in the mountainous Alps. Not only was the drive from Munich wonderfully beautiful (minus the hefty speeding ticket), once we arrived in Bad Ragaz we knew we were about to have a wonderful time. In German speaking countries, any city or town that starts with 'Bad' has to have (by law) very pure and clean air, and/or another form of natural therapeutic qualities. In the old times (and still nowadays) doctors would often recommend for their patients to either vacation in or relocate to one of these 'spa-towns' to improve their overall health. So in this case bad actually means good. I cannot tell you the look of surprise on my husbands face once we pulled through the gate, and he realized that we were staying in a true castle. The castle is ancient, dark, beautiful and everything you would expect a castle in the Alps to be. Though old, it is nicely kept up and very clean and regal. The room we stayed in was the size of a small studio, it was gloriously charming in all the right ways. Each morning as I opened the windows I felt like a princess, all that was missing were hummingbirds and frollicking bunnies on the lawn. The hotel has a restaurant with good food, and continental breakfast was included. There is plenty of things to do and explore in the area, but the main draw has to be the thermal springs and spa. It takes approximately fourteen years for this mineral rich water to trickle down through the Alps until it finally reaches the hot springs. Relaxing in this water does not only feel good, it is reportedly also good for you. Take a lift up the 2km high mountain and watch the wildlife below you. Go skiing, snowboarding, langlaufing or snowangel making. Take a stroll through the pictoresque village of Bad Ragaz. Test your luck at the casino. Take a day trip to the breathtaking gorge nearby.. This little town has it all and then some. And did I mention you get to stay in a castle?! It is important to note that when you visit Germany, Switzerland, Austria, well - pretty much the whole region hotels and restaurants will be different than you are used to. They are not your Marriott or Hilton resort that gets redecorated every year or two and the style of decorating will be relevant to the country the establishment is placed in. Take a look at the website if you are interested in booking, just so that you are informed of your options when staying here. I highly recommend this hotel to everyone that might be interested in visiting the region, we have had a great time staying here!

Great late lunch at this charming Swiss hôtel/restaurant. Good food, service and ambiance.read more

could not wait to get there for dinner. M'y favorite in…read moreKlosters. Great staffs, and can't tel you how good was the food . We had everything on the daily menu. It was excellent. Loved the goat cheese dessert don't forget the great wine list