Our group had a reservation for 8 people for dinner in May. We arrived and the table was missing…read morechairs and some of the silverware. Looked like the table next to us had taken chairs away from our table and weren't leaving just yet. It took entirely too long to get seats, so our group took it into their hands to get our chairs situated and helped ourselves to menus. It took quite awhile to get our drink and food orders taken. Most of the food took an expected amount of time to come out except 2 whole orders were missing. They must have forgotten and still had to make them. Most of the table had finished their food by the time the last 2 dishes arrived. Seemed understaffed for a busy dinner service. The customers who's meals were so late asked to be comped another round of drinks so they could enjoy it with their meal. We were able to do separate checks (requested from the start). It was also quite hot inside, and wish they would have kept the door open for a breeze. My cordon bleu was delicious and very cheesy inside, though I had ordered with pasta and it came out with fries (they brought a separate plate of pasta so I ended up with both). The hard cider was also very good. My parents enjoyed their asparagus and capuns. Overall, my group enjoyed the food but was fouled a bit by the service. Personally, it was hard to enjoy my meal when people at the table were still waiting for food. They can't seem to handle larger groups very well. The server appeared to be very frazzled and running all over the restaurant.

Avoid this hotel at all costs!…read more I had a reservation for the hotel on 13-14 April 2024 and was in contact with this property prior to my arrival to let them know my ETA. When I arrived the hotel was closed BUT there was a sign on the door indicating guests were to call if they need assistance. No on answered the phone when I called. Exceptionally nice people at the local restaurant attempted to reach the owners/managers of the hotel and there was no response. When attempting to resolve this issue and ask for a refund, the hotel owners insisted on keeping the money because I arrived 30 minutes after the 6pm check-in - even though I told them of my arrival time and they left a sign on their door to call for assistance. This hotel is strictly about taking money from tourists and giving no customer service. Hotel Franziskaner is a disgrace!

This hotel is absolutely fabulous. It is walking distance to the train station and in the heart of…read morethe old city center. Wonderful restaurants within walking distance. Great breakfast and very clean rooms with all the modern amenities. The owners are extremely friendly and knowledgeable. They have operated this hotel for thirty years. They speak several languages, including English. You will not be disappointed staying here!

From the owner: schönes dreisternehotel mitten in der altstadt nur 7 gehminuten vom bahnhof entfernt, wo der…read morezustieg zum Bernina-oder Glacier Express ist ideal gelegen zum einkaufen, für marktbesuch, theater, konzerte. Von der eigentümerfamilie geführt alle 41 Zimmer und Nasszellen sind renoviert bewundern sie altherkömmlichen baustil gewölbedecken kombiniert mit moderner architektur. erbaut im jahre 1575. viele sehr gute Restaurants in unmittelbarer Nähe des hotels

Great hotel, cannot beat the location! In the heart of old town, close to train station (helps when…read moreyou're hauling luggage!), quite street, restaurant/bar on the corner. Very friendly and accommodating staff. Terrific breakfast. Beds are not the most comfortable, pretty stiff.

We arrived here after taking the Bernina Express from Tirano. After previous experience with tiny…read morespartan European hotels, we were braced for the worst. Happily, we didn't need to be. Great hotel. European style, certainly, but comfortable and spacious with good bedding and an elevator. Comfortable, if spartan. But they do have fridge. Spacious shower, which was welcome after the Tirano hotel. I would stay here again if we ever return to Chur.

Great stay! Unbeatable location, friendly staff with detailed information in nice manner. Good…read moresurprise on birthday, with decorated room and cake. Will definitely stay here again if I return to Chur.

Perfect location in the center of old town. Extremely clean and very friendly staff. The room was…read morevery large and exactly what we hoped for.

Let's keep in mind this is a 2-star hotel, so this is a very good 2-star hotel…read more I want to especially point out the very friendly lady organizing breakfast. By day I was recognized and things were very friendly and accommodating. I really appreciate the friendliness, especially in "just" a 2-star hotel. Coffee-maker in the room and a table on the balcony (with lovely panoramic view) would make this a top-notch hotel within its class.

Yes, amazing!!! Dinner alfresco set the romantic atmosphere. Everyone was pleasantly pleased with…read moretheir meal. Sizable wine list. We lingered til closing. Customer service was great. Moderately priced.

Interesting fusion of rustical Swiss with Indian cuisine elements, offered in an in-and outdoor…read moresetting in the midst of the beautiful oldtown center of Chur - the "State capital"(Kantonshauptstadt) that is embedded between wonderful mountains. The social gathering was wonderful as was the food. A place to bookmark for future returns.