Amazing experience with Zoom whitening. Becky, the dental assistant / hygienist, was professional…read moreand courteous every step of the way. She was patient and well-informed and explained every step so that I would be comfortable throughout the entire process. We shared a room for a little over an hour because she made it efficient, and she had a great sense of humor. It was my first time - the stinging and tingling over the next day weren't fun (but it's gone now, a day later) and my teeth are already pretty white naturally, so I probably won't be doing another Zoom session. But if I did, these guys would be my very first choice. It was cost-effective ($100-$200 less than competing options) and they had some limited availability (vs. other places, which were more expensive AND less available), so I can't say enough good things. The office looked clean and professional, and the dentist who came in for the quick inspection was extremely nice - Dr. Taqvi - and if I were living in the area, he'd be at the top of my list. The front desk staff was hit or miss - some of the folks were extremely nice and courteous, while others (and I think this applies to the call center staff in DG) were not so nice and not so helpful. But overall a great experience!

Practice went to hell in a hand basket once an investment company took over. They do not notify you…read moreof any refund until you checkout from an appointment. Daughter sent eight billing letters at one time! What business does that. Loved my dentist but in this case when something is broke, I had to fix it by leaving after many years.

THE MOUTH MAN PROPHECIES…read more Solace Dental has wonderful staff and gorgeous facilities. It's safe to say that while most people don't enjoy going to the dentist, some may hate them more than others (although 'hate' is such a strong word I'd reserve for Yankees fans, the cheatin' Astros and people who don't use their turn signal). My wife signed up our family with Solace Dental in 2020 and it's been great ever since. You wouldn't think much of them based on their location near a Dollar Tree in the northwest corner of Boughton & Weber Rd, but Solace is pristine on the inside. The waiting room is clean, tastefully decorated for the season, and every patient room has a TV. Most of their equipment is state-of-the-art. Dr. Zaidi is simply awesome, although his brother doesn't have quite the same rapport or gentle touch. All of the dental assistants and front desk staff are SUPER friendly, possibly the nicest people I've ever encountered outside of Chik-fil-A. They're a good-looking bunch, too, though that's neither here nor there. On a prior visit they were running behind which made for a much longer wait than usual, but that was an isolated incident and recently I was in & out quickly. They accept most insurance plans and copay amounts are generally reasonable. I can't think of a negative thing to say about them. * TL;DR * Do you swear to pull the tooth, the whole tooth, and nothing but the tooth, so help you god? Whether you're scheduling a routine cleaning or a more involved procedure (queue the whirring dentist drill), Dr Zaidi and his team are dedicated to a positive patient experience. They use cutting-edge technology and are consummate professionals through & through. Scheduling and communication is always on-point. If you're thinking about switching dental providers, do it. I highly recommend Solace.

I have been a patient at Solace Dental since before Dr. Zaidi took over several years ago. They…read morehave renovated the entire office and seem to have the state of art technology. I'm super impressed with how well the practice is doing. I do feel a little bit that they try to "up-sell" me while I'm there, but no one is pushy about the additional services they offer. Dr. Zaidi is personable and friendly. I choose to bring my kids to the same practice after they were born because they really make you feel at home, when many are terrified of the dentist. I am about to embark on an Invisalign journey to straighten my teeth after having braces as a teen. Although I was originally somewhat hesitant to use my long- standing dentist over an orthodontist, I felt secure after finding out about Solace Dental's Gold invisalign provider status and having all my questions answered confidently. I will update my review upon completion of the treatment.

I came to this dental office on the recommendation of my partner, who's been a patient here since…read morechildhood and always spoke highly of the care they received. Based on that, I was genuinely looking forward to becoming a patient myself. While the staff were kind and the care itself was great, I have to express major concern about how billing and insurance transparency were handled. I'm 30 and relatively new to having health insurance. I've always been cautious--some might say overly cautious--because I've heard too many horror stories about surprise medical bills and unclear insurance coverage. That's why I was very thorough in asking upfront about the cost of my treatment and whether anything might be billed later. I was told clearly that my insurance would not cover the deep cleaning due to a waiting period, which I understood. I made it very clear that I was fine paying out of pocket, but only if the amount I was quoted was the total and that there would be no additional charges later. I double-checked before both of my appointments and even again while paying--each time, I was reassured that the amount I paid was the full and final cost. Then I started receiving conflicting bills. One person told me I owed $325, another said $773, and yet another said $441. This inconsistency is incredibly frustrating and has completely undermined my trust in their billing process. If you're someone like me who needs cost clarity and peace of mind, I would not recommend this office. The care may be great, but the lack of transparency on billing is deeply disappointing. The update is that they recently gave me a treatment plan with all these added numbers and notes on this sheet which is totally different then the ones I've received in person after paying for my services honestly it's kind of ridiculous . Especially when I explicitly asked for transparency and nothing that was written down was spoked to me at all.

I have always had an excellent experience at Hidden Lakes Dental…read more I see Dr. Petrilla and my usual hygienist is Melanie. Both are friendly, professional and do excellent work in explaining every procedure that is needed, while making me feel comfortable and alleviating anxiety. I had a recent situation where I needed and implant and the referral as well as entire process and the way it was handled with Dr. Petrilla showed me what a professional yet extremely caring person she is. My last appointment was for the first part of my crown. Both Dr Petrilla and her assistant/hygienist, Cynthia, put me at ease. Cynthia was on top of giving me water rinses and making sure to keep my mouth clear with the suction tool. They are constantly communicating to make sure you stay calm and comfortable. I have had other hygienists at this practice and every single one was friendly and accommodating, while doing a great job with the cleanings. My husband found this practice, and the rest of my family comes here as well. We are referring more and more people here, and everyone is happy with the treatment they are receiving.

I had been going to this dentist for 12 years and switched as of two weeks ago. My daughter was…read moreplaced in braces in the summer of 2022 and she still has her braces on. Roughly a year or so ago the office staff was changed and that's when we started to experience issues with scheduling. We would show up for an appointment and be told we didn't have an appointment or were unable to schedule an appointment. The final straw was two weeks ago when "office manager," Erica told me that my son had an appointment that was missed and I knew nothing about because they hadn't updated records to reflect my new information but keep in mind my daughter also goes there and they have correct information for her doesn't make sense. After a heated exchange I asked for records and kids were switched. I took my daughter to new dentist and was told the four teeth there were pulled by Dr. Seth for install of braces didn't need to be pulled and that Dr. Seth used a 30 year old technique to do my daughter's braces in addition to many other things. I couldn't believe this now my son has an appointment and I'm upset because how many other things were told to us or done that didn't need to be done. I WOULDNT RECOMMEND THIS PLACE TO ANYONE. STAY AWAY!!!!! I gave 1 star because a star rating needed to be added to post.

Well I haven't had any issues with the regular Dentist but had an appointment today 11/17/23 with…read morethe Orthodontist for a consultation for my daughter braces and this lady was so dry when entering the room. She did not introduce herself and definitely not friendly at all. You're examining a child and you're just blah! This place seems like they cater to the Spanish community anyways, I seen the interaction between others and let's just say it was totally different. My daughter felt uncomfortable and was ready to GO! and we will NOT return for any work whatsoever. It's way better dental offices that will welcome you no matter if you speak English or Spanish. I will never recommend this place.

This is the best dental place I have ever been to ，I bring my baby everywhere with me ，they take…read morecare of us very nice like family members. I was very touching and really appreciated they did everything for me . Dr. Kara pull out my two terrible teeth which is so professional and efficient！ Entire staff here are so friendly and nice ，there boss very lucky to have those people here ！I'm gonna start my baby family dentist here too ！ Nice clean，people are very friendly ，you can't miss here！

I wish Dr. Patel and his staff (Jamie) were around when I was growing up (around 60 yrs ago)! I…read morehad a bad experience with our family dentist at a young age which made going to the dentist very stressful. During my adult life, I had several dentists, however, the fear was still there. When I found the Romeoville Dental Office I was still hesitant, however, my stress level has greatly lowered. I've been going to this office for a few years...Jamie is an excellent hygienist and when I need "something done", Dr. Patel explains it to me in a manner that is understandable. I'm glad I found the Romeoville Dental Center. If you haven't found them yet, give them a try. You won't be disappointed!

New patient here and I am satisfied with the dental work and dental treatments. I'm on the way…read moreback to my old smile. Dr R. is very compassionate and shows great consideration. Checks to see if you are in pain while procedure is being done often. My forever previous dentist has retired. I had been jumping around trying to find a good dental office. Welp, I have found it here. Just wish they had Saturday hours or late evening appointments. Overall my experience thus far has been good.

Dr. Joe is the best. Always thorough, always kind and always puts my mind at ease. Love my…read morehygienist, Madison! No complaints whatsoever!

I have been to a dozen dentist in my life time and I have yet to find a more understanding…read moredetermined and real dentist then dr marchese . He has gone over and above what a dentist should do for a patient and if I could I would give him 10 stars along with all his amazing staff . So if your looking for a top notch class act dr marchese is your dentist . And I dint see me ever going to a different dentist again in my life time . They are best of the best !!!!!!

I recently was referred to Dr. Marchese for crown work. I had work done on several teeth. Each time…read moreI suffered tremendous paint. The doctor did not wait long enough for the novocaine to kick in. He yelled at me for jumping each time he hit a nerve. He told me I had to hold still. I told him that my jumps were involuntary due to the sharp pain while he drilled. I complained and he assured me it would not happen again. The next time he gave more time for the novocaine but I still felt pain. Perhaps there was not enough. When a crown was cemented in place on another visit I again felt excruciating pain as he scrapped under the gum line to remove the cement. In addition the office is extremely small. My feet were less than a foot away from the wall. The dental assistant has to squeeze around the room. There is no tray table. The dental assistant drops tools on your chest for Dr. Marchese to use. Each of my dental experiences were a pain ridden nightmare.

DO NOT GO HERE. I…read morefirst contacted this office in early November because I need sedation dentistry due to severe dental anxiety. I paid a large deposit upfront because I wanted a one-time visit to get everything done and reduce stress. Instead, it's been nothing but problems. First appointment: I arrived as instructed and waited over two extra hours past my scheduled time. I went to the front desk multiple times asking for updates, and each time staff would go into the back and come back with nothing. Eventually, the anesthesiologist himself had to come out and told me not to worry, to leave and drive around for another hour, and to not eat or drink. That was ridiculous. I walked out. While driving home, I spoke with Nicole, who verbally promised there would be zero issues going forward. We agreed I would be the first patient on the 18th, that I would arrive five minutes early, and that if I wasn't taken back within ten minutes, I would walk out. Second appointment: I showed up on the 18th expecting to move forward as agreed, only to be told my appointment had been automatically rescheduled to December 23rd without my knowledge. Nicole did call, but from a different number than the office, which my phone flagged as spam. The new date is the day before Christmas Eve, which I'm not available for and forced me to cancel plans. So much for "zero issues." At this point, I still haven't received treatment, and this will be my third time walking into this office. I'm only continuing because I'll lose my deposit if I don't. What was supposed to ease my dental anxiety has made it ten times worse due to constant delays, poor communication, and random scheduling changes. I'll provide a third update after December 23rd, but based on everything so far, this office is disorganized, unreliable, and not appropriate for patients with anxiety.

My sisters used to see Ricardo Rodriguez before he started working here for braces work and now he…read moreno longer works there. He was good and service was still all right. What I didn't like was how I one time went to go pick them up and they asked one of them when she could come in for her next appointment and she just chose a date that she thought would work I'm really surprised on how they can ask a 12 year old girl at the time without telling her parents about increasing charges.