I would leave zero stars if possible! This is the second windshield I have had replaced with…read moreSafelite on 3201 Rosedale (Richmond VA). If you select the early morning drop off just be aware they will not start on your replacement until the end of the day, so despite dropping my car off at 8AM my car was not ready until almost 6 pm, and I ended up having to wait after work for them to finish. I have had this happen both times, so it WILL NOT DO YOU ANY GOOD TO GIVE THEM MORE TIME!!!!!!!!!!!!!!!!!!!!!!! I will not be using them anymore because of this experience that has happened both times. Time is money, and they are wasting mine!

Pretty much left me hung out to dry! I've got a 2020 KIA Telluride that has high miles, so we put a…read moresmall lift kit on it and larger tires! But because of this, they refused to install a new windshield, stating liability issues! Saying they couldn't calibrate the cameras! KIA said if Safelite would install it, KIA would do the calibration and they still refused! So now I'm stuck waiting for KIA to order one and then install it! Thank you KIA and SCREW YOU safelite!! I'll never do business with you again!!

Randy was so helpful and intelligent about my windshield! Fair prices and exceeded my expectations…read moreof what I requested.

From the owner: Quality Auto Glass Repair and Replacement, Free Mobile Service. Call for a Quote!…read more As a leader in the Auto Glass Replacement industry, Glass America upholds the highest levels of quality craftsmanship, and consistently maintains a proven track record for excellent customer service. Glass America is one of the largest independently-owned automobile glass replacement and repair companies in the country. Glass America carries a complete line of auto glass repair and replacement services for all years, makes and models, foreign and domestic, commercial or passenger vehicles.All technicians are certified by Sika Adhesive Systems and LYNX Services. All auto glass installations and workmanship will meet or exceed the AGRSS Standards, and have a national lifetime warranty. Glass America?s direct billing procedures and pricing structures meet or exceed the requirements of all insurance companies and glass networks. All of the company?s national service areas offer both drive-in and mobile services, and always strive to make business as quick and as convenient as possible for their patrons.At Glass America we use only the best quality replacement glass manufactured by only Original Equipment Manufacturers (OEM). Our technicians are extensively trained and certified to provide auto glass installations that meet or exceed Federal Motor Vehicle Safety Standards and car maker's recommendations.We're committed to advancing the auto glass industry for your safety and ours.

I've constant taken many many car parts to this business and I never left disappointed. They take…read morepride in their work and are always willing to lay some knowledge about vehicles.

From the owner: Williamson's Body Shop & Wrecker Service provides Collision Repair, Auto Body Repair, Custom Auto…read morePainting, Windshield Replacement, Auto Alignments and Towing Services to the Lynchburg, VA area.

Trevor and Ashley at caliber collision have awesome customer service. They are very welcoming and…read moregave great customer service. Trevor explained everything in detail and was extremely patient and courteous even when I called him 20 times in a week lol. My car was not complete the day it was promised but not due to anything on caliber collisions part. One piece for my car is on back order so that is completely out of their hands. I picked up my car without the missing piece and then I noticed my AC wasn't working and I called Trevor and brought it right in and he took care of the issue immediately! Awesome awesome customer service Trevor gives! This man needs a raise!

I'm going to try to be as respectful as possible with this review, but I am absolutely devastated…read moreand extremely upset with what happened to my brand new 2025 Ford Bronco. Ford (who I want to clarify is not at fault here) sent my vehicle to this company after, just a few days after purchase, the paint on my passenger-side door started bubbling. Ford handled the situation and explained that Caliber Collision would sand down and repaint the door, and that I would have my truck back by the end of the day. Unfortunately, there was apparently a miscommunication between Ford and Caliber Collision. Instead of repairing the issue, the shop only took pictures to create an estimate -- something Ford had already done. My vehicle had to stay overnight so they could work on it first thing the next morning. While I understood that, I expected my brand new vehicle to be taken care of. The next day we were told it was ready for pickup. When my friend and I arrived, my Bronco was in worse condition than when I dropped it off. I was honestly heartbroken and had tears in my eyes because this is my brand new truck. We went inside and respectfully asked to speak with a manager because, understandably, this was unacceptable. The receptionist (a heavier-set woman with brown hair) gave us an extremely unpleasant look, as if we were an inconvenience for bringing up a legitimate concern. We were told the manager was on lunch/break, which I completely understand, so another employee came out to speak with us. We explained the issues, including the poor quality of the repair and the fact that my door was not even aligned properly afterward. My friend said "this is bullshit" while expressing his frustration -- he was not being aggressive or irrational. Considering how upsetting the situation was, we remained much calmer than we could have been. The employee apologized and said they would bring the vehicle back into the shop that evening and fix it first thing the next morning. At that point, we were still extremely disappointed because the work done was unprofessional and my brand new vehicle was not treated with the care it deserved. We contacted Ford to explain what happened, and we were shocked to hear that the same employee who apologized to us reported that we "cussed him out." Saying "this is bullshit" out of frustration is nowhere near the way I could have reacted after seeing my brand new vehicle returned in worse condition. I will never use this business again, and I will be sharing my experience with others. A brand new vehicle deserves attention to detail, professionalism, and respect -- and unfortunately, that is not what I experienced here.