The level of incompetence expressed by these people shocking considering they're responsible for people's mental health. I was taken off my meds for an entire week because they wouldn't refill my meds until i saw a prescriber. All because they screwed up some paperwork. Then when i showed up to my appointment they forgot about me... somehow even though i had an appointment and i ended up waiting all day, 9am to 4pm, to finally spend a few minutes talking to the doctor who fixed the issue in like a minute. They also make scheduling appointments very difficult and confusing. They won't just schedule a followup at the place, they tell you to wait a week and then call. Why? I try and be responsible and make appointments to work my schedule around and they literally won't let you do that. Currently on some sort a waiting list to see a prescriber this month because im out of refills again and hopefully they don't force me off my meds again. I don't understand why this is all so complicated. They should call me and make sure i don't run out of my meds by scheduling an appointment right? I'm mentally ill, and barely have the agency to schedule appointments and get to them, especially when i'm off my meds and am deep into my symptoms plus withdrawal from my SSRI. They are so unsympathetic and uncaring with all of this. Though, I will say, the actual doctors are very understanding and professional. It's just the entire gatekeeping to get to them that is the problem and that is just so not right. I feel very sorry for people who can't muster up the agency to deal with this confusing mess. read more

To be sure Integral Care has an agenda more important than client health. That agenda is to protect itself and feed that machine. I have been attacked by another client at their I35 location. During this attack they gave me little to no help. They never got with me to see how the attack might have effected me nor assisted with me getting my wallet back which was stolen during the attack. Lack of concern for MY well being is an understatement. I was in their "NEXTSTEP" program. I gave a dirty UA three times and was shown the door. No attempt to get me treatment or any other option was given I was sent out into homelessness. Their lack of compassion in that matter really struck a cord with me, I've been in similar situations and there were always options but not with Integral Care and Nextstep. I prefer having services given to me by an accountable team of people. In my opinion they are only accountable to themselves. read more

They medicate. Nothing more. They don't ever (in 20 years?) order any blood work to see if the medication levels are right. There's no counciling. No advocate. Very little service by grumpy employees. read more

Horrific place to work or get help from. Chronically under staffed, disorganized and treat their workers terribly. This translates to poor client care. They've known about the problems for decades and due to not wanting to spend money (although they have lots of investments lining higher ups pockets) they have no desire to change or improve it, it's gotten tenfold worse since pandemic all around. Funny how they always have the "funding" to pay their CEOs and higher ups to gaslight their employees and blame them for the issues while they sit and moan about how their employees don't do "self care." I'd give it 0 stars if I could. read more

This place is good for patients who need emergency medical care. Everybody else who registered with them will be treated secondarily no matter what symptoms brought them there in the first place (suicidal etc.). They'll register you but it's only to fulfill their required quotas inorder to receive their annual govt. funding. Which inturn is primarily invested in pharmaceutical distribution. They claim to have employees who claim to run a Homeless outreach Team (H.O.S.T) which turns out to be an all volunteer group comprised of university students who are not engaged full time as stated in their mission profile. Kinda sad to see how profits are being gained of peoples probably going thru the worst times in their LIFE! read more

Zero stars. This place is a joke. The person who prescribes the medication isn't a doctor, a physician's assistant or anything. They have to look up every medication because they've "never heard of it" even though they're the ones that prescribe it. My mother needed sleep medication and they called in a Parkinson's medication that was NOT recommended for people taking the medicine she was already on. The pharmacist told me if I hadn't researched the medicine and she would've kept taking it that it would've killed her. She does not have Parkinson's or anything like that. This place is a joke. read more

Integral Care on Airport Blvd was extremely helpful when I needed it most. I visited them during a crisis at their Crisis Center and I was able to see a counselor who listened to me and helped me come up with a plan to get my mental health back on track. The counselor was very effective at asking and answering my questions. I then went back during Monday hours to see a doctor. It was a long wait time even though I got there right as they opened, but compared to a week to month lead time to see a doctor due to high volume of need in Austin, it was just what I needed. This is a great place for acute needs and I would highly recommend to anyone that is facing a critical issue that needs attention to go and take care of themselves. Can't thank the people enough. read more

The WORST fucking mental health clinic! Do not try this clinic. They don't care about their patients!

Integral Care on Airport Blvd. literally saved my life. I was in the midst of a mental health crisis because the manufacturer of the generic version of a medication I take stopped making it. So I switched to another generic manufacturer and it didn't work at all. It was as though I had taken a placebo. So the next day I tried a third generic manufacturer and got extremely sick. So that's three days with no medication. The brand name cost of the drug was $1,481 for a 30-day supply, which I can't afford. By this time, I was in full-fledged bipolar mania and I don't have health insurance. I had been to St. David's ER the day before and was told that brand name and generic are the exact same thing. They told me nothing was wrong with me "because I can walk" and I was sent to the curb by security, in the midst of a manic episode. When I got home, I called Seton to see if they could help me somehow. I didn't know what to do. I was running out of options. They referred me to the Integral Health crisis line. I called and spoke to an amazing woman about my symptoms and my situation and she told me to come in right away, which I did. Upon arrival, I was treated like royalty. Luckily, I got in to see a counselor right away. They understand mental illness. They understand that brand and generic psych meds are different and that different people have different reactions. The drugs may have the same ingredients, but they're "cooked" differently. The counselor was so calm and kind and caring. It was so nice to talk to a nice person. She did some assessment tests and just sat with me for a while. She was very thorough and made several calls on my behalf to get me the help I needed that night. But most importantly, she made me feel like a human being. And that alone is priceless. read more

I'd give them negative stars if I could. My treatment here has been consistently unsympathetic, condescending, and brusque, and it's gone consistently downhill. I only continue my treatment here to keep up my medical records up to date. read more

Haven't had the opportunity to work with office. The facility that worked with my daughter recommended this place and set up an appointment for her. I received a phone call from the office to return their call before the appointment. When I called back the woman was cold. She placed me on hold for a couple of minutes came back on the line asked for my address the forwarded my call to the appointment line (already had an appointment). When I called back there was no answer. No one ever called for the actual tele appointment. The woman never explained what she was doing and she was cold. Lady that answers the phone at the riverside office..Listen if you aren't in the busy of at least being a compassionate person maybe working in an office where helping people is For you. Maybe it would be a good idea to rethink your career path. I hope you are never in a situation where your child is in need of help and the person you are seeking help from sucks as much as you. read more

Their hold times are a MINIMUM of an hour; their contact form on the webpage fails. Guess how you're supposed to get an appointment?: first come, first serve - & THEY WANT YOI TO CALL IN THE MORNING. Who runs a business like this?! Move along. read more

The worst provider I had in my life, I went there to get treatment from anxiety they did not help, even made it worst. Don't go there save your time. read more

The counselor at building C is a dick. Made me feel so uncomfortable. He kept interrupting me and he seemed like he didn't want to be there and kept sighing at everything I said. read more

This place (and staff) is a corrupt clown show on so many levels. I started in 2012 (they recently changed from MHMR), the therapist they assigned thought it was comical that I had mice running around the kitchen and stove. (He was since moved up to a manager's position). The psychiatrists are horribly misguided. One tried to change my diagnosis from Major Depression Recurrent to something easier to bill at the time. Ugh. Therapists are usually a crapshoot, but these folks were simply unprofessional, untrained and just horrible. I went back a couple of years later, the PA wanted to give me drugs for symptoms that I never claimed. Desperate for help again, I returned and was offered group classes which amounted to some sort of an 8th grade health class. Of the two facilitators, one more distant the other. At one point, my friend worked for IG and would describe some of the ridiculous shenanigans that went on. Fast forward, I'm at Foundation Communities (another Texas shit show), who claim they offer mental health help for residents. Capital Area Counseling is another archaic facade. So, this woman is highly recommended, a genuine LCSW. She flakes out on our first appointment and claims it was me who didn't show. I'm suicidal, she wants to show me diagrams about anger management from what I guess is High School. I still stayed with our sessions despite her reluctance to engage in anything meaningful. My world was small before the pandemic and only shrunk further. This same therapist connected me with someone that was supposed to help me relocate. Supposedly trained in the area of housing (an IC employee), etc. She was like dealing with a teenager. Even after chasing her around (by phone) she knew NOTHING about how to help. 9 years in Austin, it may sound a bit ageist, but this place is amateur central. What are supposed to be trained professionals are on their first job after babysitting or occasionally school. Thanks for reading my rant. I wish I had at least a reliable resource to offer, but, alas. I'm almost 60 and made it this far, so can You. read more

The lady who did my financial assessment here, Susan Ledsme, is homophobic. I went in with my wife and she came up with a really stupid reason to turn us away. She told me that they didn't accept my insurance, which doesn't cover mental health care anyway. I kept trying to explain to her that I didn't have mental health coverage and her response was that it didn't matter and I'd have to just go to a regular doctor and see if they could help me somehow. Susan's office was covered in religious stuff, and when she said the word "partner" in reference to my wife, she did a little uncomfortable shrug and pursed her lips. She had absolutely no desire to help me. We called the complaint number when we left and they told us that she WAS NOT ALLOWED to turn us away! The lady at the complaint line was furious that she had treated us this way. It's a really f*cked up thing to turn away someone who's having mental health issues because of your religious beliefs. If there was a hell, this lady would burn in it. ------------------------------------------ Today we received a call from them asking if we wanted to set up another appointment. My wife told the woman on the phone that I had no interest in coming back there after what happened. The lady on the phone said there was "a misunderstanding about what your insurance covered" and that Susan didn't realize I didn't have mental health coverage. Bullshit. I told her several times that my insurance didn't cover mental health care. This was not a misunderstanding. She had even responded to my lack of mental health coverage by telling me to try going to a general physician. Why would she have said that if she "misunderstood" my coverage? read more

The absolute worst. Spent the entire day waiting to be seen for an intake evaluation and they never got to me. Great place to go if you have literally no other options except suicide. Actually, don't go if you're suicidal. Being there and waiting endlessly to be seen by someone while having to deal with utterly inept, indifferent receptionists is enough to put a person over the edge. This is not hyperbole. I listened to one customer after another go up to them begging for some estimate of their projected wait time only to be dismissed without sympathy or information other than "we literally have no idea how long this will take," one after the other. And all it would take would be some clear info up front. But they don't give you that. It's vague, and contradictory and overall inaccurate. When I pointed out how inaccurate the info they gave me was, the woman was like, "yeah, it's always kind of like that," and I was like, "if you know it's inaccurate, why not give more accurate info?" And she said, "because we never know how long it's going to take." If it's "always like that," how can they "never know how long it's going to take?" It can't be both. A 6+ hour wait is either common, or it isn't. But you can't say it happens all the time, then plead ignorance about it when people say "why didn't you warn me?!?" I literally cannot stress enough how terrible this place is. read more

Most useless mental health care I've ever experienced. You see PA's for medication. And they had their license removed because an employee was selling prescriptions illegally. So...it's not about what is in the patients best interest, it's about what medication they can prescribe. And please get some decent counselors, I could do a far better job then them. Go elsewhere! read more

Below is a copy of the letter I sent to ATCIC. No surprise, I've received no response!! My best friend, DM, suffers from Bipolar Disorder, PTSD, and dissociative disorder. He moved back to Austin in December, 2011, after receiving phenomenal Mental Health Care through the City and County of San Francisco. Since his return, he has been homeless at times; he's been hospitalized four times, and has attempted suicide. He has been receiving "assistance" from ATCIC that has proven COMPLETELY INCOMPETENT!! He has been given NON-EXISTENT access to therapy, TOTALLY SUBSTANDARD access to a Psychiatrist (necessary to keep tabs on his medications, changes in medications, and/or make any necessary adjustments), and has been prescribed medications that are INEFFECTIVE in treating his mental illnesses. He has been dealing with his mental illness for nearly 20 years and is very knowledgeable about his needs in regards to therapy, Psychiatric help, and specific medications that have proven effective for him in the past. He has verbalized all of these things to ATCIC on NUMEROUS OCCASIONS in the past as well as provided this information to ATCIC in writing on several occasions. Yet no changes have been made to the "treatment" provided by ATCIC. On 27Aug2015, he was served with an eviction notice for 01Sep2015 for not paying August rent. Even a person who has no mental illnesses and has a substantial job would find it impossible to find new housing on such short notice (While a landlord can provide a tenant with a 3- or 5-day notice to vacate, according to the Austin Tenants Council, a tenant does not have to move out of the unit by the date indicated on the Notice to Vacate. The landlord cannot remove the tenant or the tenant's property without a court order, except in the case of abandonment or when exercising a landlord's lien. For additional tenant's rights information, including rules pertaining to Service Dogs, see: http://www.housing-rights.org/evictions.html and http://www.housing-rights.org/fairhousing.html). At that time, he provided his property manager with a check and informed them that they could cash it on 03Sep2015 but the property manager was unreceptive. This stressful situation put him in an extremely manic state, brought on suicidal ideations, and, once again, put him at risk of being homeless. After the events on Thursday, 27Aug2015, he again found himself struggling with a severe panic attacks and suicidal ideations. He was scheduled to see a Psychiatric Nurse that day but was in such a state that he was unable to even manage simple tasks such as dialing a phone to get in touch with the Psychiatric Nurse. The only real support he truly has are his friends (myself and one other) who both reside in the San Francisco Bay Area. Unfortunately, we are unable to provide any assistance (other than emotional) due to the distance between us. Frankly, after seeing him struggle over the last 4 years, it doesn't surprise me that ATCIC (and Texas, in general) are at the bottom of the list for providing its citizens with mental health (36th out of the 50 States, and Travis County having 1 Mental Health Care Provider per 441 people who require assistance). This being the State Capital, this lack of mental health care is APPALLING. The services provided by ATCIC are BEYOND UTTER FAILURE and the blood of those who do commit suicide under the "care" of ATCIC rests solely on ATCIC. I deeply hope my friend doesn't become one of ATCIC's statistics. read more