Complete Shambles. Hired a mini bus from Saturday to Monday Morning. Paid everything in advance. Come Saturday morning went to pick the mini bus up and they didn't have it and it wasn't ready. The previous owners didn't bring the bus back on time and we had to get to London by 2pm. Had to wait 2 1/2 hours to get the mini bus to us which delayed over journey. When it finally arrived, no rental agreement was signed as they forgot the paperwork back at the office. Had a quick overview of the bus, he didn't show me the windscreen and whilst on journey noticed a crack on the windscreen. Had to ring the office and explain and they told us its already been noted. Only a spare key given, wasn't shown how to take the petrol cap off so had to work this out at the petrol station- another 15 mins delayed. Returned back on Monday made a complaint and received a lousy £20 back for the inconvenience caused. The manager tried to blame us because we came at half 9 to pick the vehicle up when we paid it to be ready for half 8. They only went to get the mini bus when we arrived or wouldn't have bothered otherwise. The manager admitted the bus should have been brought back the night before!! They had loads of time to ring the previous owners to return the vehicle or do something about it.NOPE they waited until we arrived to do something about it! Complete nightmare. Never again will hire again from Intack Self- Drive. read more