Poor quality of service. Cannot reach an individual to talk with and once you do reach a person it is a coin toss if they are able to help. I would highly recommend finding an agent that cares. read more

I have been with this company for homeowners insurance for 10 years, and I'm extremely disappointed with the decline in service. The lack of attentiveness to my policy resulted in my coverage lapsing (and now hundreds of dollars more in a policy and companies not accepting us). I called at the beginning of May because my policy was set to cancel on the 14th. Since then, I have made multiple calls and left several voicemails trying to speak with my agent because I had important questions regarding the new policy. Unfortunately, I have still not received a response or been able to speak with her directly. Due to this experience and the lack of communication, I will be taking my insurance needs to another agency going forward. read more

There automated phone system is terrible. They tell you that they are transferring to a agent and no one answers. I have waited over 45 minutes and no response. I have also tried the INSEXPRESS.com and the same problem. read more

One of the worst companies I have ever dealt with. Continuous tun around. Can never reach anyone. Business not run, in my opinion, by reputable people. Absolutely horrible to deal with and I am reporting them to the Better Business Bureau. I would never recommend them for any type of insurance. As an example, I terminated my insurance with my mortgagee on September 12th, 2025 and have been waiting for my refund since then and today is December 1st 2025. read more

Had to call back several times trying to find out the answer to a simple question about my new homeowner's insurance policy. The agent kept complaining about the fact that the policy was more than 60 pages long and could not "for sure" answer the question. I got contradictory information and one time I was even advised to open a claim and see if the item was covered or not. Totally disappointed. I am the layman and they are or should be the specialist - is insurance not their business? read more

Agent Mary saved me a ton of money and their inspection company (inspection-express ) was great as well ! came out within 2 days and submitted report within 24 hours read more

Just want to thank Mevil Rodriguez for his help and the amount of time he took to help me get the correct information on my homeowner's insurance policy. Excellent customer service! read more

Inept, frustrating, scam artists. If you think your insurance agent is supposed to help you out with your policy, you're wrong. As soon as they have collected your premium they don't give a damn. Customer service passes blame back to the customer and your agent refers you to their "customer service team" for all issues. I had to contact the underwriter myself because after three weeks my agent, nor the customer service team, were able to get me an answer or update on problems with my policy - problems that they told me they supposedly resolved! Not worth the time or effort. If you can avoid a policy through Insurance Express, stay FAR away! read more

Terrible customer service. Nearly impossible to reach by phone unless you have hours to wait. They don't call back, as promised. An agent was supposed to call me back but after 2 days waiting, no call. I finally got ahold of someone named Hans but all I got was lip service from him. I used to think that Insurance Express was great but not anymore! Don't waste your time like they wasted mine. read more

Sent an email to cancel my insurance and the office is closed can't make a payment nor speak to anyone.

Ashley was great. Sent emails, responded, and quickly had me in a new homeowner's policy when my old one was expiring. If you want great rates and friendly assistance call Ashley. read more

Useless. Contacted them multiple times. Spoke multiple times with Daniel Miranda. Said someone would get back to me multiple times. Never had any response. I guess they don't need any new business. read more

Very displeased with my valid customer service experience with this company. My agent: SHELLEY TAYLOR was not helpful with my needs at all. Poor customer service and flexibility. I cannot speak to all agents but her in particular- very lackluster. Highly recommend avoiding her. Got to the point where she did not answer both phone calls and e-mails literally as my policy needs attention at the moment. Unprofessional in my book. Also not flexible in terms of communication. Phone calls are not ideal for my schedule and she was not willing to be flexible. All communication points can certainly be made via e-mail. My experience was she just wanted to hear her voice as I barely had space to express my needs via phone and felt rushed. There are more professional agents out there who are patient and attentive to client's needs. Me being first time home owner, there were admittedly some oversights and confusion on my end and that is OK. I need reliable and consistent service. I will happily take my business elsewhere. I don't play games when it comes to my financials. Got the wrong one. read more

I am doing business with this company for almost 7 years and with the same agent, I have experienced extremely poor service. Left so many messages via text and on cell, but no answer. Very disappointed and am super frustrated!!!!! read more

Jennifer Perez was instrumental in helping me with my home insurance. She answered all of my questions and followed up with emails until issue was resolved. read more

There is ZERO customer service. There are no humans to answer your calls no matter which number you call. They send you to their website for all inquiries and the chat feature is useless. I shouldn't have to chase a company for service especially when they are profiting from my hard earned money. There is NOTHING express about this company other than to run the other way. read more

The worst experience I have ever had. I have made multiple calls, emails, chats, all with no response! Hold times are over an hour and the customer service site they try to force you to use doesn't work right!!!! read more

This agency is worst avoid at all costs, they let my policy lapse and didn't even bother to contact me until a few days before. Then failed to bind a new policy as instructed. Go with different insurance company which will serve you and your interests better. read more

This is one of the worst businesses that I have ever had the displeasure of dealing with. Mark Youngelson doesn't return calls, doesn't do what he says he is going to do, and outright just ignores you. Called the main number and spoke to a receptionist and she said "yeah, we get a lot of complaints about Marc". I was put on hold to speak to a supervisor and after waiting 30 minutes just hung up. Never would I ever do business with these people again or recommend them to anyone! read more

I would give no stars if I could. Was quoted one price online and when I called to purchace policy that THEY gave me. I was told it was not right ,They quoted something that they could not even explain why it was over $3k difference. Totally shady and sneaky tactics. read more

Insurance Express let my homeowner's insurance expire without notifying us. When we called the agent, he said he would get us "gap" insurance and get us a new policy. We thought it was taken care of, but our mortgage company sent us a letter a month later that said it was purchasing forced placed insurance because our policy expired. I left several messages and emails to the agent, but he never returned the calls or emails. We had to go to another company. read more

I agree with most of the low reviews. This company uses tactics to get you with them at first. Then, they provide you with estimates that are triple the initial quote. They are extremely poor when it comes to returning phone calls or emails. They are your agent but they mostly favor the insurance companies. They don't have your best interest. I have been with them for two months, looking to switch to another reliable agent and insurance company. You have been warned. My agent was Karl Fievre and Citizens. read more

This company is the worst insurance agent by far! They have been useless to me I can not get them to tell the truth about my insurance.... I no longer have a mortgage on my house they removed me from citizens and sold my policy to a Pennsylvania company for more money. Higher premiums. Steer clear of this company if possible? ! read more

Poor customer service. Never answer their phones and don't reply to voice mails. Steer clear from this agency.

Trying to raise flood insurance 600%. Will not renew with this company!

Worse experience had this agency for 13 years and this year when renewal came up I called well in advance as my premium doubled so needed a different insurance and I had Sarah would kept telling me she was working on it , well she waited till the policy lapse to get me coverage it resulted in a 5 day lapse unexceptable and I will be looking for new agency read more

Yep, this insurance company is pretty bad. Like others have said here, once you pay, they will never speak to you again. If you have a problem, tough luck, they won't help you. I had to renew my commercial policy and I spent over a month before the expiration trying to reach my so called agent to renew my policy. Multiple emails, phone messages etc. and nothing, no response. A week and a half before it expired, she sent me some crazy quote for almost double what i was paying before. Of course, she would not respond to any attempts on my part to discuss the renewal policy. Went to another insurance company, they had a quote for me within two days for the same coverage I had before and at a lower price than I was paying. And yes, they actually picked up the phone and dealt with me quickly and professionally. Do yourself a favor and find a more reputable insurance company than Insurance Express. This company truly does not care about you as a client. read more

ZERO STARS. I called Slide, I was told they can't help me, I have to go through Insurance Express. WHY??? What a nightmare, I miss St. Johns!! 1st call to Insurance Express was Thurs., 4/4 at 3:20pm, got their vmail greeting, office was closed. Um, what?? Called Friday morning, I waited for an agent for 20 minutes, finally got someone - he put me on hold for 16 minutes and never came back, I hung up. 2nd call, the wait was 30 minutes, the on hold auto message instructs you to open a browser chat. I logged into the website and opened one, waited and waited, nothing. Opened a 2nd browser, 2nd chat, nothing. Called for the 3rd time, 40 minute wait, I hung up and gave up but left the chats open. Went back to my laptop 6 hours later and neither chats were responded to. UNbelievable, thank God it wasn't an emergency, I simply wanted a quote to add a stationary camper to my Slide homeowners policy. Unfortunately I'm in FL and so many good insurers I was with in the past have left. read more

I wish i had read the reviews before i decided to utilize this agency. Emails and phone calls go unanswered, i was informed via mail that my policy was going to be canceled, then i received another letter saying to disregard the cancellation so i did. Only to receive another cancellation letter and a check returning my money. Steer clear of this agency like many others have said!! read more

Alesha Santos makes changing insurance so simple!! When she found out I needed a new electrical box installed she referred me to the best electrician and saved me a great deal of money. She is always available and on the weekends I was able to text her if I needed help. I am so happy with her expertise that I am asking her to get me different car insurance. I would highly recommend her and will post my name if anyone wants a conversation. I am on Facebook. Linda Scuderi read more

Josh from the client support team at Insurance Express has been incredibly helpful to help me resolve a premium payment issue. He went over and beyond and delivered great service! read more

Undeserved star - Do not waste your time using this agency. You'll never be able to get in contact with them, they will send you a quote based on inaccurate information because they didn't take the time to ask the questions they should know are essential to get the quote right (like how many stories is the building or if you have a burglary alarm), so after you have already signed the policy and made a commitment for a specific amount, you will keep receiving charges from the insurance company. Insurance Express will be in contact with you until you pay your premium and after that, they will completely disappear (unless they randomly call you by mistake asking for documents you sent months ago). Please understand you won't have an agent or anybody assigned to your account, there is the person hungry to get you to sign documents at the beginning, and after that, you're on your own. You are lucky to get someone in customer service after at least an hour waiting. Every time there is a new issue or a new charge, it has been WAY easier to just call the insurance directly and I immediately have someone on the phone answering my questions and giving me the right information (at least the company I am using now)....so what is the point of having this USELESS broker? And I am only talking about the second policy I got through them, the first one was a company that was on the edge of bankruptcy. They had no problem taking my money and renewing my policy on the same month they were officially going out of business. Did Insurance Express do anything to help? NO. Did they announce this to me on time? NO. (oh wait) Did they announce this to me at all? Also NO. read more

cancelled my policy because they made a mistake on the amount and never answered my calls to complete this payment

unprofessional staff and my business is without insurance because of this company

If it were possible to give no stars, I would. Working with this company was appalling IN SO MANY WAYS: 1. They have the company structured where you get a friendly agent in the beginning who offers you a policy (or options). After this, you never hear from this person again - you get handed off to one or multiple other people and the continuity of dialogue is lost. 2. I had agreed a particular offer with the first agent, was asked by a different person if they could bind the policy. Assuming it was what I had agreed, I told the person she could go ahead. The policy put in place was with a COMPLETELY DIFFERENT company than what I agreed and with coverages that were not exactly the same! Since I had never seen or agreed this replacement policy, I insisted it be cancelled. Though they took time and multiple reminders to cancel, at least they did this. 3. The policy they put in place assumed the coverage was for a primary residence though I have in multiple emails stated that this was for a seasonal residence. If I hadn't objected to the policy and had it cancelled, any claims would have been REJECTED by the carrier as the policy was inapplicable for the property! 4. Because of the wrongful actions by Insurance Express, I now have to pay the new carrier a penalty for a delay in implementing coverage. (coverage not put immediately in place after buying the property). Their behaviour was thoroughly unprofessional and irresponsible. I would recommend using literally anyone else. read more

Sonia was such a huge help clearing up a lot of confusion I had with changing policies!! So helpful and patient. Very easy to deal with.

Love Insurance Express. They have great and competitive rates. I've saved thousands with them! I highly recommend.

WORSE management ever!!! They will be rude and leave you in lobby sitting for hours. Then they came and told me they forgot about my appt!! NEVER AGAIN!! STAY CLEAR! read more

I wrote these guys THREE times in 48 hours looking for a quote...NO ANSWER...NO RESPONSE. Imagine if this is the treatment as a prospect ...how bad it will be when you're a customer !! read more

Bad experience with this company! Just got an answer back now, customer service said the first quote with Verocity had closed on my area zip code past couple days, REALLY!!?? I paid for new inspection fee with hope I can get a cheaper quote as she provided me at the beginning. Now I am staying with my current insurance company with no doubt and will not recommend anyone to use service from this company ever. You know why people gave only 1 star to this insurance company! VERY DISAPPOINTED!! read more