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Insurance Designers

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Car and truck insurance

Life insurance

Homeowner or property

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Mark Hinds - State Farm Insurance Agent - State Farm Logo

Mark Hinds - State Farm Insurance Agent

(2 reviews)

I don't know what is going on here. I went in a month ago a started my insurance with them again…read more Was with them before for a brief period. After about 3 weeks I got a cancellation notice. No explanation why. I went into the office to pay my premium to be told nothing is due. I showed the cancellation notice and was told they didn't know why. Then she told me she had togo to lunch and would call me back with another quote. Been over a week and no response. Tried to call again and no answer. Not use to substandard service.

I was shifted to this agent from Pocatello when the agent there retired and State Farm didn't…read morebother to notify me. Things got worse after that. They constantly screwed up my payment information and my payment got higher each month for my auto insurance. They screwed up my mortgage escrow account (with no explanation of how) which caused my house payment to raise by almost a $100 a month the next year. Each time I contacted them to setup an "easy pay" auto withdraw they would "lose" the payment information by the next month. For 6 month straight. After two years of screw ups I am done. I'm going back to Allstate. If I could give negative stars as a rating... I would. They never, ever apologize or offer to fix the problems they have caused. Horrible customer service. Totally incompetent. Should loose their insurance license if all their customers are treated this way. Very possibly a case of discrimination. They always seemed uncomfortable when I mentioned my wife. As a side note, I was also lied to about our insurance coverage. They over insured the house value and under-insured my personal belongings (the opposite of what they told me they did).

Insurance Designers - homeinsurance - Updated May 2026

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