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Chubbuck, ID

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Insurance Designers

1.0 (1 review)
Closed • 8:30 am - 5:00 pm

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Homeowner or property

Car and truck insurance

Life insurance

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Mark Hinds - State Farm Insurance Agent - State Farm Logo

Mark Hinds - State Farm Insurance Agent

(2 reviews)

I don't know what is going on here. I went in a month ago a started my insurance with them again…read more Was with them before for a brief period. After about 3 weeks I got a cancellation notice. No explanation why. I went into the office to pay my premium to be told nothing is due. I showed the cancellation notice and was told they didn't know why. Then she told me she had togo to lunch and would call me back with another quote. Been over a week and no response. Tried to call again and no answer. Not use to substandard service.

I was shifted to this agent from Pocatello when the agent there retired and State Farm didn't…read morebother to notify me. Things got worse after that. They constantly screwed up my payment information and my payment got higher each month for my auto insurance. They screwed up my mortgage escrow account (with no explanation of how) which caused my house payment to raise by almost a $100 a month the next year. Each time I contacted them to setup an "easy pay" auto withdraw they would "lose" the payment information by the next month. For 6 month straight. After two years of screw ups I am done. I'm going back to Allstate. If I could give negative stars as a rating... I would. They never, ever apologize or offer to fix the problems they have caused. Horrible customer service. Totally incompetent. Should loose their insurance license if all their customers are treated this way. Very possibly a case of discrimination. They always seemed uncomfortable when I mentioned my wife. As a side note, I was also lied to about our insurance coverage. They over insured the house value and under-insured my personal belongings (the opposite of what they told me they did).

Danielle B Norton - American Family Insurance

Danielle B Norton - American Family Insurance

(1 review)

I normally don't leave negative reviews, and I actually chose not to leave one when I switched…read moreinsurance companies because I wanted to leave on good terms and move on. Unfortunately, I'm now still dealing with issues months after leaving this agency. I originally started my own policy through this office after my dad had insurance with American Family through a different agent. From the beginning, I had repeated issues that should have been very simple to resolve. For example, my automatic payment method was the same card I use for all of my other bills, yet this office was unable to process my payment correctly month after month. I would receive calls asking me to make the payment, and at one point it took three employees to figure out what was going on. Eventually, Danielle began processing the payment manually each month so they wouldn't have to contact me. There were also issues with policies being associated with the wrong property. When I added renters insurance it was not put on the address I gave them and live at. A renters insurance policy was instead placed on my dad's house, despite the fact that I have never provided that address, never lived there and have never even spent the night. I paid at least 1 month of renters insurance for the incorrect place. After my first accident ever in over 10 years of driving, my rates increased significantly, which ultimately led me to switch companies. I was able to get the same coverage through State Farm for less than I had been paying before the accident. I left months ago and genuinely thought that would be the end of it. Today, I received an email stating that my dad's motorcycle had been added to my insurance policy, months after I cancelled my policy. At this point, I feel obligated to share my experience because I would want someone to warn me before I chose an agency. My biggest issue isn't even one individual mistake; it's the repeated pattern of incorrect policies, payment problems, and information being associated with my account that shouldn't be there. If you choose to use this agency, I strongly recommend carefully reviewing your policies, billing, addresses, vehicles, and any changes made to your account. Don't assume everything is correct just because you've provided the correct information. I really wanted to leave quietly and move on, but continuing to receive incorrect policy information months after leaving is beyond frustrating. I hope this saves someone else the headache I've had.

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

Insurance Designers - homeinsurance - Updated October 2026

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