My internet buying experience ended on a good note thanks to the team at Indianapolis Auto Credit…read moreFinance, and in particular Clarence Johnson. Thinking I had secured a deal online with a dealership near my home, I went down to sign and take possession of a new 2013 Silverado LT, but during my inspection, realized a key option was missing. It turns out the internet manager did not check to see if the truck he had matched the truck we agreed on, or that in order to make a sale, tried to pull a fast one by telling me had what I was looking for, all the while knowing he didn't. I suspect the latter. I also believe he was counting on me to be so tired of the car buying process that I would accept a similar match. After all, I had already gone through the trouble of negotiations and was now on his lot. He was almost right. Thankfully my senses returned and I ended up walking out. Indianapolis Auto Credit Finance and Clarence were the opposite. Clarence was super responsive during the negotiation process, both through emails and phone calls. The time from first contact until offer acceptance took just three hours, and that included time spent price shopping with other dealerships. At the dealership, Clarence was professional and always maintained a calm demeanor despite facing a cautious client. And even when the signing was over and done with, He took the time to explain the different car features, set up On Star, and pair my cell phone to Bluetooth. Clarence Johnson and Indianapolis Auto Credit Finance deserve a 5 start rating for their great service and I recommend them to anyone considering buying a car over the internet.

We were looking into buying a new vehicle and dealing with 3 dealerships for the best deal. A…read morefriend recommended Clarence Johnson but we were hesitant in calling him since it was a distance away but decided to call. Clarence politely requested we submit our credit app on line. Clarence called us back and told us exactly what we qualified for and that he had the type of vehicle we needed. We told him we were on our way and when we got there he was waiting on us. Clarence had the vehicle detailed and had filled the gas tank! It was love at first sight! We absolutely love our traverse and have already planned our first family trip! Thank you Thank you Clarence AWESOME job!

I hate car buying, but it was time. My normal dealer had nothing in stock and the wait was…read moreunpredictable. Subarus have been in my radar for a while so I checked out Falcone, which had great ratings. Mitchel, our salesperson, was friendly, professional and knowledgable. He spent the morning with us showing us options, test driving and training us on all the new fangled safety gadgets. I settled in on a Forester, but they didn't have my color so Mitchell encouraged me to order one with the bells and whistles that I wanted. He promised the car by September, and true to his word, the Forester arrived. The car was beautiful. The final sales details were easy. Jennifer handled the paper work. She was organized and knowledgable. We did purchase additional service. I love the car. It is exactly what I wanted and rides like a dream. I'll let you know later how the service department is. It does look like they have a nice customer lounge, work area and play room. There is even a water bowl for Fido. I have a great experience and am glad I chose Falcone.

Purchased a 2025 Outback Wilderness Edition. The staff was professional and knowledgeable. Answered…read moreall my questions. Did not pressure me in any way. Helped me get financing and got the paperwork to the DMV for the title for me. Looking good forward to servicing my vehicle there.

Do NOT trust these people. Period. DO NOT allow them to talk you into coming in and wasting your…read moretime with rude and horrible customer service (Mr. Clapesa ;) I promise there are several local lots that will sale you a high mileage vehicle with a high interest rate that will not only respect YOU, but also your time. I am sorry, they say. Believe it, they are in fact, real sorry! PS. Dear "Owner" save your typical apology response for the next review.

Rod Goodwine is an Exemplary Salesmen here. Smooth…read moretransaction,anticipated a different process Thankfully I was WRONG! Thanks Again Mr.Goodwine! Thanks Also to Joe Gutierrez he was helpful.

Long waits, often only 1 teller working. Chronically understaffed locations. Advised me that…read moreappointment was needed to purchase a certificate. Many of the people that work there do not seem professional. They seem to have problems with there Internet working properly. At Avon location large amounts of glass look like they have not been cleaned in forever. Worst credit union in the area.

I am late in posting this but would like to thank branch Manager Tracy McCarty for reaching out to…read moreme. After the first review I received an email stating that Everwise would like my contact information so that a member of management could contact me. I submitted my information but really did not expect to receive a follow up. However, I did receive a follow up call from Tracy expressing her's and Everwise Credit Union's apology for the service I received from the Fraud Department and explained why the Fraud Department had not contacted me in regard to the fraudulent charge which the customer service rep had not been able to do. After receiving the call and speaking with Tracy I have upgraded my review to 4 stars. I would give them 5 but still not impressed with the customer service from Fraud Department. Honestly, I did not expect to receive a call, but I did and was impressed with the customer service I received from Tracy.

Downtown gentleman at desk was unfriendly kept speaking too softly and mumbling. Was 'overly…read morecautious about a wire request and yet never asked for my ID . This employee would be on my do not hire list.

First I have to say we have been customers of this bank since it was TCU, and for many years. I…read morehave generally been happy with their telephone customer service, especially since we moved 60 miles from their nearest branch. Today my husband mentioned he had not yet seen our mortgage debit to Forum CU for May. He watches the accounts daily, I pay the bills. This payment is set up with Everwise as a recurring monthly payment, to be initiated on the 6th of each month. When I checked online, I found that our payment order had gone correctly in April, but on May 14 was showing to be paid on May 15 with zeros in the amount field. Which obviously would not have triggered a payment even on the 15th. When I called and asked for activity detail against the payment order, I was told by the Everwise employee that she could not see activity other than posting for such payments, as they are made by an outside agency. When I asked how it could have been changed without me doing it, she again said they have no control over that function. So was I hacked? Was I hacked through the Everwise online app, which we use daily? I was not offered the name of the third party or a way to contact them. After many years of excellent service with this bank, I am really unhappy. I am now questioning the security of the Everwise online app, and am setting up a direct debit from my mortgage bank so this doesn't happen again. Unbelievable.

They are not convenient, and they charge fees for everything if you use an ATM. I was told MY…read moresavings account would be online, and the primary person's account that I am on would be mailed. That was NOT true. They send out letters about insurance coverage not being covered even though they are receiving it. We have been with this company since the 80's, and it was good when it was Drover Street but NOT NOW. I am slowly trying to get away from them!

This review is not concerning the staff of this facility, but rather the organization itself as…read moreFCFCU has alienated me along with plenty of others when they chose to sell loans to a trash tier out of state bank. Don't bother trying to call them either cause their phone staff are unprofessional, dismissive, and extremely rude. I rarely have a bad experience with Credit Unions but in the case of FCFCU they are an absolute joke.