We had floors installed and within a few months there were gaps in the floor. I don't believe they leveled the floor properly. They also left a big 2 in square hole in the flooring underneath our electric heater that I didn't see until I moved the couch in that area months after they left. I called and made a claim over two months ago to get the floors fixed. The installer came up and took pictures. I have called them over and over again to see what the hold up has been. They don't respond often. I was told once they needed to source the flooring but they neglected to tell me that I had to make the claim through floor and decor. So that's two claims now and A LOT of paperwork. After two months of waiting I finally find out that no one has done anything to secure the flooring for replacement. I am now just starting a second claim against Floor and Decor even though I was told Installation Made Easy would take care of it. Bottom line - Installation took way too long, work was shoddy, and the repair process is a joke. Do not use these folks find someone else or do it yourself. You'll be better off. PS if you decide to roll the dice with this company - keep ALL of your receipts and take pictures of the lots number on the boxes you purchase because they expect all of that when you make and claim - and you will have to make a claim. I think they make it difficult on purpose - who keeps a box of flooring almost a year after it was installed? Luckily we did otherwise I don't know if any of this would get fixed by either Floor and Decor or this crappy company. The work was done by Precision Building Services here in Denver Colorado. I do not recommend. They took over a month to install 900 sq ft. It was a very frustrating experience overall and now to have to deal with this - it's just enough already. read more

Richmond Va. My experience with IME turned to a nightmare. After saving for a ten thousand dollar floor project I proceeded to floor and decor to Pick out the flooring For the entire downstairs of my home. After carefully choosing and purchasing. I questioned If they had a specific reputable installation co. They walked me over to another isle which housed a male that sits and sets up installation. The name of this company was a Installation made easy recommendation. A date was set for install. When they finally arrived I was told 4-5 days tops on install. There was no crew or multiple installers to work the job and get it done timely. Not only did they leave 1 male to remove and install the entire lower floor alone. Help was provided only on days I called owner demanding additional help. They we're also paid to remove and install all of the baseboards. The floor was installed incorrectly and, there were chips found in the flooring as well as unlevel at the transition areas where 1 room meets another after Multiple calls to the owner almost Daily for lack of help as well as concerns on the installation. The employee had been with the company only 6 months and he was left alone to install my $10,000 job. I called to floor and decor many times however was told that IME was not actually employed by them so no help. To make a long story short, my home was left dirty, glue stuck to the floors which would not come off and employees using degreasers for a car engine as well as Mr. clean pads which took the sheen off the floor on some of the flooring, also a hole in wall. Some of the flooring was not locked in together causing creaking as well as gaps between boards. The baseboards were Put in improperly and had to be pulled up and reinstalled. Finally after demanding again to bring in help, the job completed after 8 days. I would NEVER use this company or recommend to anyone. read more

This is a terrible company. Don't buy from them. They are offering 5% discount on the Floor & Decor webpage, but when you call Installations Made Easy, they will NOT honor the discount. Terrible customer service, really bad services. Go with someone else. read more

Installations Made Easy - IT Services & Computer Repair Near Me - Omaha, Nebraska

Made an appointment with this company. They have me an hour window from 1130am -1230pm. At 12:50pm I called, as no one has showed up. The guy that answered the phone didn't seem to care and said they can reschedule. I asked if I could have the number or email for their corporate office. He put me on for 10min and said he doesn't have an email address. Don't use these people. Unacceptable and a waste of my time read more

I should have researched this first. Floor and Decor provides this company as an installer for their products. They have nothing to do with Floor and Decor and for a good reason, they don't want any liability. That being said the same if true for Instillation Made Ease. They pair you with installers and that prevents them from any liability too. The companies that they connect you with then subcontract out the work. I would agree that the actual installers are not contractor or even licensed to perform the work. I had a company paired and they bid the project and then began work after contract was signed. After numerous mistakes in the installation I am stuck with poorly installed tile and screws through my ceiling. My shower wall tiles don't line up, are out of level and have chips from poor cutting. I could have found better on Craigslist saving me thousands. Unfortunately I spent $8000 for the install and have subpar workmanship. Don't use Floor and Decors installer network "Installation Made Easy". You will regret it. read more

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While I love the concept of this company I will find my own installer next time. They claim their installers are vetted- but how? It is truly a roll of the dice if you get a good one or a horrible one. They could do themselves a huge service by letting the customer rate the contractor and get rid of ones who are constantly rated poorly. While I won't go into my issues I had with a LVP install I will never use IME again. Floor and Decor and Lowe's both use this company. I have no doubt there are good installers associated with them but there is simply no way I'd take a chance again. Customer service was extremely poor and all they could do when I complained is say job was done and to pay. I hired someone to fix the install and finally got original contractor to pay half that cost but this was the most aggravating company and contractor I've ever dealt with. It's unfortunate they have so many bad reviews- I really think they need to terminate the problem ones to reduce complaints. And give the consumer a voice in who you keep. Because the overall concept of the company is a good one. read more

I wish I could have given them a zero-star rating. I was recommended to this place by Floor and Decor in Sacramento (SHAME on Floor and Decor). The initial call was fine and they scheduled a contractor for a quote on tile for a bathroom remodel. I found out that they do not vet their contractors and the one they sent to use had very terrible reviews. I called back to them to request another contractor be sent and the customer service person was extremely rude, put me on hold for 10 minutes and then I hung up. Never again. read more

This place is nothing more than a scam. Unlicensed contractors, they do not stand behind the owner. Electrical and plumbing work done without license, county issue stop work order. They cut electric conduit inside wall left bare wires hanging behind shower wall. The new tiles literally fell off the wall. No permits were obtained, we were told they were not needed. Had to hire another contractor to tear out everything, rewrite, re plumb, every single thing had to be torn out and start new!! Materials, cabinetry, tile everything trash! Installations Made Easy did not care did nothing to repair damages. HSS / Home Service Store also same place made our life miserable for months! It was 11 months before I could finally get another contractor not yet done but hope to start and finish soon. Stay away from Installation Made Easy, Home Service Store Jarold the contractor! read more

Installation made easy and ocotillo flooring...both of them are filled with LIARS...I needed my backsplash done and refinish my kitchen island...Chrish came and gave an estimate of 3200$... I showed him a picture how I want my island to exactly look like and the sample backsplash. He took a photo a sample backsplash and island pictures. They scheduled after 2 months. First they finished the backsplash installation. After that one carpenter came I showed him the same island picture(the one I showed to the estimator). He said we need a few more products. (We were buying all the materials not included in the estimate). After he left the estimator Chrish called and said to refinish the island they need 900$ more. So, I asked him why...I showed the carpenter same picture as I showed you so why I have to pay 900$ more? He said I am lying or I forgot what I needed first...I think it's insane that he goes to 100 of people to give estimate hence I forgot what I wanted...where as I have to worry about only 1 project at my home. So when I told them I am not ready to give extra 900$ he said the backsplash installation is 2700$. As if they were going to do my island for only 500$...clearly he was lying...then they kept on calling several times from all 3 companies everyday...when I talked to the customer care they were so rude said what ever they want I have to pay because I signed the contract...other wise matter will be settled at court...clearly they were very habituated with that type of conversation. I bet they do that all the time with the customers. But nevertheless I had to pay 2700$. I wish I had done a little more research before finalizing this liar company. What they have done with me is nothing but extortion. They tiled the front side of my kitchen island. The ends were sharp...I have a son who is 1 year 4 months old...It was so hard to keep him safe. These happened in June. After that desert wall design did my kitchen island. he charged me 1200$. He got the maple wood shiplap and all the product necessary for that. So if you want to save yourself some money or some harassment do not ever hire installation made easy or Ocotillo flooring or any company referred by floor and decor. read more

Hi, As I said to you and IME there is no good reason to do destructive testing. Destructive testing will show adhesive, but will not show the quantity used. There are 5 gallons of adhesive on the floor.  There should be about 7 gallons. The simply math of 5 gallons time a maximum of 55 sqft/gallon equals 275 sqft of minimum coverage.  The floor is 323 sqft. Factorum stated falsely they opened and used adhesive out of the second 5 gallon bucket. I've sent you and IME a picture of the unopen second can. Floor and Decor refunded without question the full price for the second 5 gallon bucket. Floor and Decor would not refund a box of planks with 4 pieces taken out.  They certainly would not have taken an open bucket with 2 gallons missing. Someone named Carlos texted me several time trying to set a time for destructive testing.  I didn't know who he was or who he was with. I later learned that he is with a different IME authorized installer.  When I final got his phone number, I asked him if destructive testing would show the quantity used he said no.  When I aske who would fix the holes in the floor, I would have to buy adhesive, wood and find my own installer.   This is truly poor customer service. Amanda routinely returns my voicemail by acknowledging I called, then asked me to call her back.  She does not leave a response to the new information, just a request to call her.  This is telephone tag in a non-productive way.  The inability to reach her on a regular basis suggests they are overwhelmed with complaints. The last time I got lucky and actually talked to her, she promised her manager would call me.  A week has gone by with no call back. IME has enough information to order warranty repairs.  IME's insisting on a useless test is stalling. On Monday, February 28, 2022, 12:43:27 PM EST, Customer Care Claims & Escalations customercareescalations@flooranddecor.com wrote: Hello I'm contacting you regarding the voicemail I left for you earlier today.  Thank you for your patience during this process, the response from Installations Made Easy (IME) indicates that in order to address the issue of adhesive and subfloor flatness, an inspection that requires plank removal will be need.  According to IME, they have left several messages for you in an attempt to schedule the inspection.  If you would, please contact Amanda Duchesne, 866-891-5453, for further assistance. Thank you, Patricia Turner-Quinn Customer Resolution and Product Warranty Specialist Floor & Decor 404-720-2380 customercareescalations@flooranddecor.com www.flooranddecor.com read more

Please do not use this service. Their contractors must use this service because they can get any work any other way. The contractor they recommended send workers that didn't even know what they were supposed to do. Poor quality wok and don't expect a clean-up. Do not know why Floor and Decor uses them. read more

please same your headache! nevery high these guys. they work through Floor and Decor. won't even pick up phone calls. Total scam!

I can't stress enough how terrible this company is. Floor and Decor recommends this company (they're horrible too) It started off well with the estimate. They sent out Dragon Scale Flooring in Maryland. The manager, Mike seemed informative and gave me confidence that the job would be done efficiently and be done within ONE DAY. Everything after that was a nightmare and never ending. First of all, Floor and Decor hires designers that don't know the difference between quarter round and T-mold...and with that, don't have enough materials in stock. I felt like I was talking to someone that was hired 5 minutes ago and had no experience or knowledge about flooring whatsoever. Then, I had no idea that Dragon Scale would hire sub contractors from VIRGINIA which is hours away and I had to wait for them to arrive. They were always late. They took forever to get things done and I couldn't understand anything they said when I had questions. Things weren't complete within one day. It is now day 3 and they left without completing the job. They claimed they ran out of material. WHAT?! I was provided with a list of materials based on the measurements and thats what I ordered for them to pick up. I just dont get it. Poor communication, lack of empathy, unprofessional, time consuming, disrespectful, and the list goes on. Do yourself a favor and find a well known contractor with great reviews and references. Don't waste your time, money and let alone have these people take advantage of you! read more

Never use these guys. Like others, I learned of Installation Made Easy through Floor and Decor in Thornton Colorado. I went with them to install LVP flooring and a little bit of tile throughout our main level. Since I was removing all the old flooring and tile, I was told that they would be here on Thursday to start their work and it would take 3 days. Thursday morning came around and they didn't show up at the time they said. When I called Raymond, he said he would find out where they are at. He called me back and said that their van broke down and was trying to get another one, then said they would be here Friday to start. Then he called me back later that night saying that they had to order the starter for the van and it wouldn't be in until Saturday. He also said he was making a couple more calls to try to get someone to come out Friday but it would probably be Monday, the 4th before someone came instead of renting a van or figuring something out. That was the last I heard from him, no communication after that. I didn't want my family living in a house like that anymore so I started the flooring myself. Finally, on the 4th, another person from there called and said she had a message from Raymond stating that there was a crew scheduled for Tuesday morning. Since I had started the flooring, they couldn't pick off from where I left off so they were no help at all. They expected us to live with no furniture or anything on the main level and be completely fine with it. They have not tried to make anything correct at all. read more

If you enjoy hearing "I don't know, I don't work the contractor" you'll love working with this place. You pay them, you schedule with them, but any questions you have must go through the contractor. So calls that could be handled in one call now take two. Including waiting for the contractor to call you back. The people are nice enough on the phone. I think they're trying. But it's an unnecessary barrier between you and the contractor. read more

I have no earthly idea why floor and décor would recommend this outfit. They do not call back, not even to schedule installations, they take forever to provide a quote and are as unresponsive as any contractor I have ever dealt with, stay away. read more

I scheduled a visit for someone from Installation Made Easy to come out and give an estimate on a project in need of repair. After arranging to have someone there at my house, the installer didn't show up.. .didn't call or text. Right before their main office closed for the evening, I received an email basically stating I had canceled and they wanted to know how to gain my business. What a bunch of crap. I never canceled. I called today (6/14/18) to see if I could get an explanation as to why no one showed, no answer. Left a message, no return call. I'm sure Floor and Decor have no ideal that they are recommending a company with such low regard to customer service. read more

Installation Made Easy said that someone would come out and look at our project in Truckee on a Sat. No one showed up. I called and they said that they were sending someone from Lincoln (1.5 hrs away) but the contractor was not able to make it. They claimed that they called and sent an e-mail to let us know but we did not receive either. I explained to the rep that Reno was only 20 mins from our house and asked why they were sending someone that was 1.5 hrs away. They said because that was "our area." I escalated my concern to a supervisor who called me back 2 hrs later and said he would look into it. The only response I received was a "canned" e-mail stating that their was not any available in "our area" that could work on our project. WHAT A SHAME that Floor & Decor uses such a horrible service. Floor & Decor is such a great place and so professional and to be associated with this company is not at all smart. FYI, I put my request out on Angie's List and got a response in 15 mins, called one of their recommendations in Reno and we have someone coming in 2 wks to do our project. read more

Step One, I trusted them, the company that Installation Made Easy recommended. I feel that since I am an Elderly lady that I was taken advantage of. I have a small place that I live in. And I hired them to do my tiling and floors. It was a nightmare. They broke my 7 year old copper water pipe, they never contained dust in my place, they said they would be done in less than a week almost a month without stove. They caused a gas leak and I have to buy a stove according to PGE. The owner never supervised his workers work. He said he was going to do the work. That was not true. His workers did not put any underlayment in the tiles or wood. This took almost two inches off my doors and closets. The baseboards were almost three inches and now they are Five inches needed which makes the wall look shorter in a 7.5 feet of ceilings. They made me buy all the materials and I did it because I trusted them. In fact, the hardieBacker Board that could have easily been used under the tile floor they told me to return it. Installation made easy, they have not reached out to help me. A Very disturbing the whole experience. read more

This network installation company has excellent service, and they has been around in Omaha more than 20 years!